Hunter Express Avis 

Absolute nightmare to deal with. Hours of my time spent on a single delivery. Initial delivery timeframe 3-10 business days. Ended up taking weeks. Can see on tracker that the item is in the depot about 3km from my doorstep after 4 business days. First call after 11 business days (week 2) they tell me there’s a backlog. Second call (week 3). They tell me a piece of the delivery is missing. Third and fourth calls (week 4). They tell me missing piece has been located but there is a backlog. Not able to give ETA. Fifth, sixth and seventh calls (week 5) still no ETA but “maybe tomorrow. We can ask the driver to call before they deliver”. Tomorrow comes. No call before 12 noon so wait until 1pm and call again (8th call). No idea if or when the delivery will come but “they will call before they come.” Then receive an email saying that the delivery is “onboard.” Noticed that is says two of three pieces are on board. Call them for the tenth time to say that I’ve received an email that says only two of the three parts of my delivery are “onboard.” Get told that “I’m getting ahead of myself” when I ask if the full three parts will be delivered today. Arrive home at 5.30pm in the pouring rain to find part of my delivery on the front porch on the main road. No call received, no explanation, nothing. I would estimate that 5-6 hours of my time was wasted on hold and talking to the call centre, talking to the sender, emailing the call centre and the sender. I paid around $100 in delivery fees for the privilege to waste my time trying to get this delivery in full. Surely there is a better delivery company.

They were supposed to collect my package (gas lift double bed) which was faulty and I raised a request a month ago for its return. They kept delaying it for several weeks and advised me to call them daily to confirm if someone had been allocated to pick it up or not. They scheduled the pick up 3 times but no one turned up and we kept waiting the whole day every time. The package was finally picked up yesterday (6th March) after calling them hundreds of times for over a month. This is the most pathetic courier company I've ever seen in my life!!! Their customer service staff seem to be completely illiterate, dumb, rude, arrogant and unprofessional!!!

They don't have any email address even!!! I received 2 email addresses for them from the Catch.com.au staff but both of them didn't work.

BEWARE OF THEM!!!

If I could rate it negative stars, I would. Avoid using this mob at all cost. Maybe my package will arrive next week. Maybe not. It’s an absolute mystery.

Appauling Customer Service

Drivers consistently lie about receiving an 'incorrect address' and therefore not able to deliver even though the address supplied was incorrect. LuxoLiving advertised delivery in 3 to 10 days yet they fake their way through this commitment by saying incorrect address details are supplied.

Hunter Express nor LuxoLiving were interested in my complaint and essentially informed me that they'd deliver when they were able to. So I could be waiting days, weeks, months...... I've tried escalating with no result. I get promised callbacks, nobody calls back.

Waited 5 days for a pick up from my Company for an order we needed dispatched urgently and everyday the pickup was scheduled for, the would send an email saying that a driver is not in our area and that they will schedule it for the following day. I ended up cancelling the order and rebooked with another company because how do i know that they will ever have a driver in my area.

Plus, its the worst reasoning I have ever heard. If you haven't got a driver in the area, send 1 or don't offer your services to my area.

I might have potentially lost a new customers ongoing business because of this debacle.

Will never use Hunters Express again after this horrid experience.

I paid $36 in shipping fees and was told to expect the delivery on 8-9 Feb, heard nothing from them until 8pm on Feb 9th, where they emailed me and said my parcel was delayed until the 14th.

I had a random phone number incessantly calling me while I was at work today, so I answered. It was a courier who was outside my old address (my fault) with my delivery. I informed him I had mistakenly put my old address and he said no problem, call the Hunter Express hotline and they can reroute the delivery and I’ll drop it off tomorrow. So I called, the sour old woman who answered the phone was incredibly rude, sounded miserable and told me that I need to contact the seller and ask them to call Hunter Express to reroute the delivery. How stupid! So I contacted the seller and guess what? They told me to call Hunter Express!!!

I hadn’t even heard of Hunter Express before now but if I’d known and read some of the reviews I would not have purchased from someone who uses this company, their couriers don’t know what’s going on and customer service is awful!

If I could give minus 5 stars, this would show my anger at this company.
My order from the floor guys has been sitting in their depot for 8 days and the excuse is that they only or possibly only deliver in our area once a week, and they can have an extra 3 day window of their estimated date of delivery so I am "over reacting" the customer service member hung up on me and I called 3 times on this order, to be told that I should take it up with the shop I purchased the item and they can ask on my behalf...well what I complete waste of time that was as they had a story they would - the following was a text conversation from the Floor guys to say they were told the delivery would be today, to only see its not on the road at all.
After this rang Hunter again who preceded to yell at me that the Floor guys did not call and I am making trouble and I was lying - again they hung up quite bluntly.
As I am regional I understand that I might have to wait for a delivery but if the expected date is the 5th to 8th of this month and today is the 8th and I ask where it is, with an excuse they can have 3 more business days to deliver it, then they "escalate" the service - then why not add the 3 days extra in the estimated delivery dates! Using here say is completely incompetent.
On this I wont use purchase from any company that uses this delivery service. I dont want this drama again.
Still waiting on my delivery!
DO NOT USE!
Hope they go insolvent

Firstly - don't blame the staff, I think they are just as much a victim of very bad processes and bad resource management - that's on their management. This resulted in a litany of failures including - 1) driving all the way to my Australia Parcel Collect address - realising they couldn't deliver it - so taking a picture of the post office and marked it as "sorry you weren't there" - and carded the delivery. I mean, if you know you cant deliver to Parcel Collect - why not call and ask for an alternative address - instead of driving ALL THE WAY OUT THERE, to take a photo of the Post Office!?!? - 2)Oh sorry, Staff are on annual leave so we can't redeliver for a week. 3)Your driver is an hour away (automated email), 4 hours later, oh sorry we ran out of time so we have to go back to our depot (whilst I watch my delivery circling around my suburb for the whole day). 4) Our website has crashed so we can't tell you anything.

I lost countless frustrating hours trying to get updates.

If you get a successful on-time delivery from this company, consider buying a lottery ticket because you will win something, or happily walk out in a thunderstorm because you wont get hit by lightning / go for a swim in the ocean because you wont get eaten by a shark.

Very poor delivery service. First driver dropped off wrong order, ran off and drove off I was trying to question what had been delivered. Then I looked at sticker and rang the correct customer - who said she would send him back - then he ran down separated the package - ignored me when I asked a question and pointed out his error. Then entail saying I had signed for delivery which was untrue - this was a fake signature and showed the driver was cutting corners.
Service from this driver needs to improve - be more careful and not lie.

Overall terrible service.

How is this service operating, worse service ever, been waiting for two weeks longer then expected so far and it’s only an hour away? It was a birthday gift , it never showed up.

My parcel comes in 3 quantities. And take almost 2 weeks to deliver the 2 parcels and almost 3 weeks i havent receive the last parcel and it still in their depot for 4 days until now. Even the customer service are not good.they will just create tickets and no actiong happens

Appalling service - I purchased a weight bench on the 26th December, that item was shipped on the 29th Dec with a sms advising tracking details and a link to Hunter Express app. Details from app show my item left Melbourne on 2nd Jan, then on the 3rd Jan, was in Sydney, then on the 8th Jan was in Canberra for some reason and up until today which is the 24th Jan has now been misdirected to - Canberra. Not sure how it can be misdirected when according to the app, my item has been in Canberra since the 8th Jan. The person who I spoke to on the phone said the item wasn't in Canberra but was actually in Sydney and got sent to Canberra - hence misplaced and they cannot give me a date of when it is likely to be delivered. From a previous phone call to Hunter Express to get an update or any update I was also told there was a shortage of drivers. If I could have given zero stars as a review - then I would have.

The worst courier I've ever used. I arranged for a collection at my property, flying interstate specifically for this. Despite assurances from Hunter Express on multiple occasions, their driver failed to show up for four consecutive days. They can't even tell you whether it's going to be picked up until the driver plans their route (until 12), so you wait all morning just to find out whether they're even going to collect your parcel, and even when they say they're collecting it they don't bother turning up (for four days in a row until I eventually gave up).

This lack of service forced me to hire a van, pay for self-storage, and plan another trip to resolve the situation. The entire ordeal was highly stressful, inconvenient, and costly. Extremely disappointing service.

Absolutely appalled by Hunter Express! They lost my expensive computer monitor shipment worth $300 and offer no compensation for their negligence (I am the sender). Their customer service is atrocious, failing to locate the large parcel (a 10 kg monitor!) for a whole month. It's frankly scary to think they can simply steal your packages and avoid any accountability.

Absolutely the worst delivery service experienced. Rude staff. They send misleading information driver is on the way and they don’t show. Then when you call the rude phone staff don’t care that you waited at home for the delivery they said “driver is on the way”

Temple and Webster use this service. Be warned if you make a purchase from them. You may not get your goods

Worst courier service ever. I ordered a cat cage through everyday market early December I then got a email couple days later from everyday market to say it had been shipped and got a tracking link. Said Hunter express was the courier company. After couple days clicked on the tracking link and said delivery 14- 18th December. Those dates came and went and still nothing. Check tracking again the last update was 12th December to say it was on way from Sydney to Canberra. It's now 16th Jan and still nothing and tracking hasn't updated since 12th December. Tried to get in contact with Hunter express with no luck. I email everyday market and they have reached out to Hunter express but still no response. I am going to cancel my order and get refund. Before ordering anything again I will be making sure Hunter express aren't the courier service. Am not happy at all.

Update 1 month after delivery was ment to happen. Everyday rewards market finally got a answer they said it has Been deemed lost by Hunter express. Anyway I am getting full refund. Thanks for nothing hunter express. There's nothing express about you.

Absolutely terrible service
Comes at 11.30pm making so much noise wakes the neighbourhood
Leaves after 3 minutes of noise without delivering goods , just drives off and marks delivery as complete , returns 10yrs later delivers goods and puts out in the rain when he clearly could of put under cover
NOT HAPPY

If there is Zero Star , I would give.
Verrrrrrrrrrrrry bad service. I am writing the review and still did not receive my items, very late and no way to contact them

Item was meant to arrive 3rd -5th January it is now the 12th January and it hasn't turn up. Rang the company and they just don't care.

WARNING!! DO NOT USE THIS COURIER IF YOU WANT SOMETHING DELIVERED. DELIVERY WAS SUPPOSED TO BE 13TH DEC 23, IT IS NOW 10TH JAN 24 AND IT STILL IS NOT DELIVERED. ABSOLUTELY PATHETIC. NUMEROUS PROMISES FOR PHONE CALLS AND NOTHING FROM THEM. PARCEL IS AT AN UNKOWN LOCATION AND HAS NOT MOVED SINCE 18TH DEC. WORST COURIER COMPANY I HAVE EVER HAD ANYTHING TO DO WITH.