Hushmail Avis 

At times the service is slow. Taking a long time to load emails or change folders. Otherwise, I really like the easy-to-use organization of folders functions and the security of the emails.

Although kind, there was interruptions in my email service which led me to purchasing a different service. Even after purchasing a different service, it took them several days for them to do the tech work needed. Very frustrating to be paying for 2 at once. Kind people, but not the best outcomes in my experience.

Responsive and knowledgeable customer service. Setting up our Hushmail business email was seamless.

Easy to use for my clients as well.

I'm getting all my emails, and alerts correctly and it's simple to use.

Andrew has been very helpful in getting me started and Nicholas has been very friendly.

I wish I had known about this service when we had to close our practices and provide tele heath services. I had to send all the forms I needed my clients had to complete and it was most challenging for them to complete them.
I am satisfied thus far with the service provided by your company.
Militza Marin

Hushmail is a great service with excellent customer care. They get back to me within 24 hours (often even within 8 hours) with personalized assistance.

Everything seems to be working well so far!

On boarding (a had a website connectivity issue) was a bit more difficult than advertised but, the team support got me through it. They are great, responsive and courteous. My existing clients have not warmed up to it yet, new clients seem bothered by the extra step. I wonder in the instructions can be heavier on pros.

Framework is easy to use but I find sometimes it can take up to an hour for e-mails sent to me to reach my inbox.

works well, so far i’m happy

I like Hushmail, I just think it's expensive!

I really believe that for the rate I am paying I should have access to create my own templates and to schedule the time for email to be sent. These features are not available unless I pay more, but I this is already one of the most expensive email services for one of the most basic systems.

I actually was and still intend to shop around, only for the reasons above. I got in a time crunch while getting my business set up, and I needed an email service that included a BAA up front, so I appreciate that. I just think it could be more affordable.

I can’t get a person on the phone. There is no customer phone number listed on the site. I am locked out of my account because I forgot my password but there is no way to change my password because they won’t allow you to do a password reset. Now I cannot access my professional emails from clients or educational programs. Basically, it appears that I have no recourse. Don’t pick this service. Find another encrypted service. I am regretful that I chose this one in the first place

Love that I get notifications at my other email when hushmail has a new email for me. Haven't used it much yet, but all great so far.

The cost was a great attraction for me. Along with the need to send information HIPAA compliant. I was shocked at the number of mailboxes I received for the cost. I love the built in forms which make my job a lot easier.

The customer service and the simplicity of using Hushmail.

Gives me the compliance I need and confidence in using electronic means to communicate.

meets my needs for sending encrypted emails