Home Warranty of America Avis 

Jennifer in the main office was very helpful

The technician was very professional. Seemed to know exactly what needed to be checked and then fixed it.

Quick and easy process!! Filed a claim and had someone out here within 2 days

I had my claim put in within 3 minutes of calling. It was a relief to get it done so quickly

Responded quickly. Good customer service from the technician, Legend.

I was experiencing ac issues. The warranty company coordinated a technician. That technician after 3 attempts finally sent a different technician that was able to correctly resolve the issue. The initial response time was very fast. Although I don’t recommend the 1st technician as I paid two visit fees and never resolved the issue. Money lost. The 2nd tech I paid as well but at least my issue was resolved. All that to say HWA made it easy to request service through the portal.

The representative was very helpful, friendly and knowledgeable about my situation and navigate through issues with me and made everything clear.

I am pleased with their customer service and they are eager to get your problem solved. Their portal is very helpful and gives a
Way to stay in touch as your claim progresses.

The process to submit my claim/ concern was incredibly easy. The response was prompt and the service was scheduled and completed in a very acceptable time frame.

Initial visit by technician was good. Now needs approval to continue and to order parts. Claim is still open until all work is complete.

excellent customer service. Repair done quickly.

prompt, professional service

The technician was accommodating and knowledgeable about the issue. The problem was fixed and service tech even gave me and my son a quick and educational tutorial. BAYT Construction gets another 5 stars!

Because was fast proffesional and good price

I’ve had 2 terrible experiences with this warranty company. The company they chose to inspect my central AC came over they were literally 5 minutes at my home and he told me that the warranty would not approve it. That he has many years of experience and he knows how to get them to accept the claim. I just need to give him $900 and he will put a light for me. Never mind that he wrote the report that they needed me to move the boxes from the garage so they can inspect upstairs. That was Air Zone air conditioning. He also said if I don’t pay the money and put the claim then they would red flag me next time o had an issue with any other appliances. So I paid 100 as the deposit and they wanted another 900 to make sure the claim would go through. When I spoke with HWA they just transfer me again and again but never took care of the problem. Of course when Air Zone saw I complained they suddenly changed from we need to check it again.to we need to put a white light for 900. Worst ever warranty company to deal with

Janill Abreu was very patient, helpful. Not pushy. Very knowledgeable. I enjoyed working with her.

This process was very easy going, from making the claim to the diagnostic. The vendor selected was very attentive, reliable and made sure everything was working properly prior to leaving.

Good customer service

Kyle was knowledgeable patient with me elderly first time customer, phone line disconnected he call back left his call back and ext, that professional.i call back Kyle completed his order.i did tell Kyle I would refer family and friends