Home Warranty of America Avis 

Technician was so knowledgeable

HWA responded quickly to my requests for service. Even when it was taking longer to schedule a service person for my air conditioning, they let me know the status and provided options for me. I had an issue with my refrigerator repair company and asked HWA to intervene which they did. Within 30 minutes the repair company called to schedule a follow-up appointment. Great Service

but this one I had to I believe the gentleman‘s I think his name was Daniel totally turned my no into a yes! I had previously been burned by warranty companies because there were so many restrictions and poor service, but Daniel took the time to show me how you guys are different and I opt it to buy a full years membership because of his support I look forward to the peace of mind you provide Thank you

The representative LISTENED TO ME FIRST then gave me special offers and discounts without being pushy to sell the coverage and incentives like the other companies that I contacted nor calling me before I was done reading options.

I was very happy with all aspects of the service provided. Perhaps because our need was not desperate/urgent, we did need to wait a couple of weekdays before our technician was available. Excellent communication, courtesy, competency, effectiveness, and trustworthiness, were all evident and we were pleased with this Home Warranty experience.

Talked to Michelle regarding a home warranty policy today. She was very knowledgeable and easy to talk to. I appreciated her professionalism and she answered all my questions.

Fast claim was put in from HWA and the company Centco employee was fast and friendly. Job was done in two days from when he started. That included the inspection, getting a part and the repair. Would recommend this company.

IT IS ALWAYS SO EASY TO DEAL WITH CLAIMS AND RENEWAL. I HAVE BEEN A CUSTOMER FOR 10 YEARS NOW.

Timeless of claim process

The technician was pleasant and informative. He was able to deter other problem and explain to me what needs to be done,

Outstanding!

Your customer service sucks! Asked for local tech and claim was closed. Reopened it, assigned Sears for the same day with very little notice. Sears was a no show no call. Requested new provider. One was assigned a couple days later. All in it took two weeks to get the repairs completed.

My A/C is not coming on and it has been 98 degrees + for the past 2 weeks. The company you scheduled with has me waiting a week for service. When I called them they could not get my appointment any sooner which is totally unacceptable. Maybe HWA can actually have more contractors in my area that can respond sooner.

You answered my call

Already had payed $125 two months ago to have them inspect disposal and same issue with disposal and had to pay another $125 to get it checked out again, I would have liked a better solution for the same problem the first time.

Our electric problem was solved and he was excellent. Thank you very much.

They always get what is broke in my home fixed.

There is no ability to document anything on the customer’s side. This company is only reachable by phone. Which is answered round the clock so that’s nice. But there’s no way to prove you called, what you asked for, etc. Then they send an email from a no-reply address. So if anything g is incorrect you can’t email them back. You have to call again. I even tried a couple email addresses that I found online and none work. The co tractor who came out did a great job. So there’s that positive. But the HWA system limits the time block the contractors can fill out so that ends up being incorrect too. Also, the call center is answered by people who read off a script. Like I said, the work got done but not a very customer friendly experience.

I filed a claim for my OTC microwave on June 8,2026. Received an email from HWA informing that the microwave could not be repaired. Instead they offered a check and/or Lowes gift card for $194. The replacement and installation was well over $600 if I completed the repair myself. They would not budge on the amount since they insisted it was a fair market value for the repair. I accepted the check on June 9,2026. Here it is June 26,2026 and I am still waiting for the check. I called HWA this morning, they had not processed the check, but assured me it will processed today.
This is the worst warranty company I have dealt with in my life. I don't want to imagine if I had a real serious situation and their response. I would not recommend them to any one. There are better choices out there.