i-to-i TEFL Avis 

Refusing to issue my certificate after I passed - now demanding extension fee

I completed the Level 3 120 Hour Online TEFL Course with i-to-i as student reference: chiomaru461.

I finished and PASSED my entire coursework BEFORE my course expired. My final marking sheet dated 24.08.2026 shows all 8 questions marked as Passed, with an Overall Result: Pass. The tutor comment confirms I met all the criteria to pass the assignment.

On 27 August 2026, i-to-i themselves sent me an official letter titled "Confirmation of Course Completion" confirming that I had successfully completed all required coursework.

Despite this, they have now refused to issue my certificate. Instead, they sent me an automated email saying my study time has "expired" and that I need to "Buy an extension" with a discount code (EXT5) to continue.

I have emailed their customer support team times and times again explaining that I already completed and passed the course before expiration, and attached my pass mark sheet and completion letter as evidence. They keep ignoring this and just send the same reply telling me to extend my course and pay more money.

This is unfair and feels like a scam to extort more money from students who have already finished and paid in full. I completed my side of the agreement, I passed, and I have written proof from i-to-i themselves.

I am warning other students: do not pay for an extension if you have already completed your work. Get everything in writing and keep your pass evidence, because they will still ask you to pay again.

I am requesting i-to-i to immediately release my certificate for the Level 3 120 Hour Online TEFL Course that I legitimately earned.

Customer support are excellent. They helped me redesign my course to better help my long-term teaching goals. Thank you i-to-i support!

Update:
I spoke with them via email but they were adamant that they can't update or upgrade the certificates from level 3 - 5 & continue encouraging people to pay again for the course. It's sad because they only make their own standards low by doing this. They have the tendency to fail for no reason in order for students to pay for more time, I witnessed it before & I will not do it again, I suggest others also not to deal with them. They respond to negative reviews with a cheap automated response about contacting them via email but they never solve the issues!

Original message:
Please do not do your certificate with them! I used them in 2019, at the time they seemed to be the best in the business, I did a 300 hour Tefl certificate with them. People at the time in the organization were very nice (they seem to have left) at the time their 300 hour Tefl certificate was level 3, now they've upgraded the course it to level 5 but they refuse to assist & upgrade the level of our certificates. Their current 180 hour course is level 5. When asked about it, they insist that we redo the course again and pay for it which shows that their intentions were never for the best interests of their clients & students. It's disappointing because we've recommended many people to use them as we used to be very happy with their services. Now their standards have dropped & their attitude towards their ex students isn't as great as it once was. Hope they clean up their act & behave fairly towards us. They have been unethical & immoral which only tarnish the good reputation that they once had. We offered to pay an admin fee if they upgrade it because we understand that the load will be a lot & they should get paid for their time but their greedy attitude won't allow them to follow through unfortunately.

Awesome experience and very helpful.Thanks so much tobthe team for assisting me,you folks are phenomenal 💯👌

Maddie assisted me very well.

I literally feel betrayed. I paid more than €1,000 for the 180-hour TEFL course and completed the work while holding down two jobs and dealing with repeated sicknesses. I submitted all assignments. On the final one, my tutor rejected it solely because some fields were not filled using their template format, with no sign the assignment (completed with the provided template format) had actually been reviewed, and asked me to resubmit.When I tried to resubmit, the submit button did not work. Under it, the page said to contact customer support. I reported this about a month before the 28 September deadline. I emailed support, sent direct messages, and emailed them the updated assignment. I also called customer service multiple times and when I finally reached them, I was told someone would get back to me. In one email I was told the technical issue would be fixed within 24 hours so I could submit. It was not fixed. I received no useful follow-up. The deadline passed, and I can no longer access my studies or my account.I did the work, paid in full and way more, flagged a platform failure well before the deadline, and was given a 24-hour fix that never happened. I am asking i-to-i to restore access, accept the assignment I already sent, and issue the certificate I paid for. Please contact me so this can be resolved.

Following my initial review regarding my historical 2013 certificate retrieval, the company responded immediately.A Student Success Coordinator named Kiera took personal ownership of my file. She manually went deep into their legacy databases, located my archived records, and emailed over my secure digital PDF certificate. Furthermore, the verification reference number provided links perfectly to their live system, showcasing the full, detailed breakdown of all my specialist modules—including Teaching Business English, One-to-One, and Grammar Awareness.While their automated email and telephone channels for historical students still need infrastructure updates, Kiera’s individual customer service was exemplary, fast, and completely professional once the issue was escalated. I am incredibly grateful for her help in unlocking my job applications. 5 stars for Kiera's excellent resolution!

all was like my assistant was literally sitting right by me as office setting - everything done to perfection, and when finished - amazing turnaround by my clientele.

Writing this particular review about the service received from Kiera (student Success Coordinator). I was having difficulty getting in contact with the customer support lines but Kiera addressed my concerns within 24 hours. Greatly appreciated.

Kiera, the Student Success Coordinator, swiftly responded to an issue I had. I thought that it would take a while to resolve, but it was handled quickly and successfully.

It’s really good that the Student Coordinator has given us so many chances to submit and resubmit the assignments. However, I found the course quite challenging. I had initially enrolled in the 420-hour TEFL course and put a lot of effort into completing the assignments, but eventually I had to end up with the 180-hour TEFL course.

There were so many assignments to complete, and even after putting in a lot of effort and submitting them, it was still difficult to pass some of them. Sometimes, we may write and submit 100 assignments, but passing them is a completely different challenge. 😅

I recently enrolled in a TEFL course and experienced several technical issues during my enrolment. My payment went through, but multiple accounts were accidentally created under different email addresses, which made it impossible for me to log in for several weeks.

Throughout the entire process, Kiera was always polite, respectful, and patient with every message I sent. She helped me step by step, clarified the situation, coordinated with Finance and Technical Support, and finally restored my access and extended my course duration to compensate for the delay.

Even though the enrolment process was complicated, the support I received from Kiera was excellent, and I truly appreciate her professionalism and kindness.

Thank you for your help.

Kiera has helped me here and there with some queries regarding my studies and regarding details around my TEFL certificate.

Kiera is fast, efficient and always a pleasure to deal with. Happy to say I now have my cert & a great customer experience. Thanks, Kiera! 😁

I would just like to say THANK YOU to Keira and Georgina! Keira for extending my course and for Georgina for my pass on my last assignment. I have been so stressed this whole time with my course and now I can breath because I have passed! now I just have to wait for my certificate. Thank you so much you have no idea how much this means to me!

At the beggining everything was wonderful, but at the end of my final work.... I received the comments from my first tutor and I really made all the changes as they told me to do but second time I didn't passed because, as they said, "I didn't meet all the criterias". So I am not going to pay the extra charge for another revision.

It was really important for me because I forgot to have time for my students during the warmers and coolers.

There is one thing that I really enjoy and like more, the videos with the explenation. So I think that more videos will be wonderful for next curses.
The contact with the tutor was really good too.
Thanks a lot for taking care during our teaching class.

Kiera from TEFL Support is very helpful and responsive. She's reliable, caring and insightful.

I was assisted very well by Kiera on my assignments and finally received my certificate for Level 5 TEFL. It was an all-round great experience with them. I will definitely promote i-to-i to everybody who wants to achieve a TEFL certificate. Thanks guys you are tops 10/10

I had a wonderful experience with them, especially so because Jo. He was so supportive all throughout, extended my course in times of confusion. I absolutely owe my completion of the course to him. i-to-i, he's a great asset to your company. Amazing customer service!

Courses are comprehensive and scaled appropriately to the level you choose. Clearly practice informed and research led instruction, I-to-I is certified and it shows.

However, if ever you have a question about a course assignment, or anything else for your assigned tutor do not expect a prompt response. The timeline I-to-I decide to reply to us is frequently broken and these delays can completely halt your progress throughout the course.

These assigned tutors are also responsible for marking your assignments, and also have a time line to feed these back to us. Similarly, tutors such as Peter have been repeatedly slow in going over their own deadlines to bring assignments back to me. This compounded delays in me completing the course which then made it harder to apply for teaching jobs abroad.

It's a wonderful course that will give you what you want, but do not depend on them to do anything quickly, make sure you begin this course with excessive time before you actually need the certificate.

Course is good 😊👍 due to the form and structure of this course because
I have compared other tefl courses,
I came to the conclusion this might be the most suitable course for myself.