i-to-i TEFL Avis 

1. The course content is seriously outdated, with video examples and some websites being obsolete
2. The assignments take days to grade and the tutors are extremely nitpicky, and will return your assignment for as little as possible to get you to run out of free assignment submissions. This is a way to ensure that you pay more for course extension and faster assignment grading
3. The worst part of this course is the absolutely terrible customer service support. It seems like the company outsources its customer service team to another company so you keep hearing different messages from different parties. I completed my coursework over a month ago and there is no indication that I am going to receive my certificate yet. I have been told my certificate was sent to me yet I have not received anything about it in my email. Additionally, although I have completed the course and I have written proof of completion to prove it, they are still sending me emails that I need to extend my course and that I am not done with my course work. I am getting different messages from different groups of people and that's frustrating
Why do I have to beg to receive something I paid for and worked hard for? I am essentially begging to receive a certificate and have sent so many emails over the span of two weeks but I still do not have a certificate on hand.

Do not buy their service if you want a smooth experience and your own piece of mind.

I was assisted very well on my assignments and finally received my certificate for Level 5 TEFL. It was an all-round great experience with them.

Avoid if you value your time. I paid for a TEFL course and spent nearly 2 months chasing support just to get access. I sent receipts transaction details payment screenshots, my payment email and phone number multiple times. Different agents kept emailing me asking for the same information over and over again while taking days or even weeks to reply.
Every response was "the finance team is investigating" but nothing actually got resolved. I've spent more time dealing with support than I would have spent completing the course.
The worst customer support experience I've had in a long time.

The charged me for a course and I never even went onto the course at all. They never sent me on information at all. Terrible company..do not use at all. Stay far. I went to hospital and was still charged. Absolutely terrible company.

A few hiccups here and there, overall, I'm happy!

After making my first payment I never received a single shred of support. Not a check-in email, not a bit of contact with a tutor or lecturer, nothing. Customer support only helped as far as to try and take more money from me. Dealing with them feels predatory and insulting. I don't recommend this school

I studied trough I-to-I a few years ago and had a great experience. Today I realize I can't find my certificate and I emailed them. Within a few hours, I got a response and a copy of my certificate. Wow what great service! Thank you!

Sam from the customer service team was lovely, very helpful and guided me to contact the right email address and team. Great support and service with a friendly manner!

This is a review I have intended to post for a while. Now I have had a bit of distance from the course and my interactions with the staff, and time to reflect, I wanted to share my honest thoughts on both the course and company.

I enrolled onto a TEFL course with i to i high hopes. However, my experience throughout was consistently disappointing due to issues with professionalism, transparency, and the quality of support offered. For reference I enrolled on the 300-hour course.

Looking through the reviews on here the majority of the positive reviews seem to come from learners who haven’t completed any substantial work on their courses yet. Had you asked me what I thought of the course within the first month I would have been the same, singing their praises. My experience changed significantly the more I progressed through the course and interacted with the staff who were there to ‘help’.

Communication and professionalism were major concerns.
Not a single member of staff provided surnames or job titles, and roles were unclear throughout. When I went on to put in a formal complaint the process was made incredibly difficult and I was restricted to a single contact even when I requested to speak with someone else. Many of my questions and complaints were met with vague or evasive replies, no-one was willing to accept any responsibility on the company’s part for the shortfalls of the course and poor service the company had provided. On several occasions I provided clear evidence that contradicted what I was being told, and this was simply ignored.

The assignments were easy. The marking however was disproportionately critical of minor points that had no meaningful impact on the quality or accuracy of the assignment. After a while, this slow approach to marking and passing of the assignments gave the impression that the whole process is designed to push you into buying extensions for your course in order to complete everything.

Transparency around the company structure was also lacking.
Once my complaint finally got accepted as a formal complaint I began receiving emails from learndirect. No explanation was provided for who they were or how they were connected to i to I, I had to research this myself. This lack of clarity made it incredibly difficult to understand who was truly responsible for overseeing the course and the quality of service provided.

Support was minimal and not what I expected
There was one assignment which I admittedly did struggle with more than the others as it was a topic I have never understood and much of what they were asking I didn’t agree with. Despite me clearly struggling with the topic no offer was made to talk things through over a phone call or short video chat. Instead, I was repeatedly directed back to the online content, and restricted to email communication, which didn’t address the issue. This was a persistent issue throughout; you are not given the option to have a real-time conversation with anyone for support. Everything felt geared towards pushing learners back to static materials rather than providing real, genuinely helpful, guidance.

Course design and value for money were also disappointing.
If you think you may want to downgrade your course at any point be aware that foundational units (which make up the bulk of the course) aren’t transferable to smaller courses, and other units/courses repeat the same skills in different contexts. Although this provider was significantly cheaper than others I researched — something I initially saw as a positive — I now realise the low price reflects the level of support and transparency offered.

Based on my experience, I would encourage others to research alternative providers before committing to a course with this company.

My experience with TEFL Academy was very positive and rewarding. What made it great was the clear structure of the course ,the supportive guidance from my tutor, and the flexibility to study at my own pace. The lessons were easy to follow, practical, and helped me improve both my teaching knowledge and confidence.
One thing the company is doing well is providing helpful tutor feedback and continuous support throughout the course . I also appreciated how organized the platform was and how the course combined theory with practical teaching ideas and activities.
Overall, I had an excellent learning experience and would happily recommend the course to others interested in teaching English

I reached out regarding an issue with the qr code on the certificate. they got it fixed within an hour.

The experience was great! Tatl's has a Good Customer service, He answered all questions, He got time, he is not rushing explaining what you have asked. I can recommend him and give him 100% even on other individual who want to study the course.

Kiera from the Certificates department was very helpful. I lost all digital copies of my TEFL certificate that I obtained in 2019. She said they would help me within 2 weeks but returned with a copy of my certificate within 24 hours.

TEFL I-to-i is a very resourceful platform, it was a great and interactive learning experience - Kiera did a great job at assisting me when it came round to receiving my certificate. Great customer service on her part.

My daughter is currently doing a 500 hour diploma TEFL course. The communication is poor. Her assignments keep on getting returned without explanation. She lost interest. I've asked numerous times to chat to the tutor by following the necessary steps, but to no avail.

I truly felt heard and understood. I was explained and guided through making the best decision for myself and it really gave me the confidence I needed to take the leap and start my Tefl journey.

I was very pleased with the fact that, it doesn't appear to be a fraudulent site. They apologize to me for engaging them wrongly without good understanding of their services, sympathized with me , initiated measures to cancel my account upon my request and sent me a compensation assurance remarks which I'm waiting for its expedited implementation as promised. If all these are done exactly as promised then , without any doubt I can recommend this site to everyone for its genuineness and safety. Thank you

great experience, very helpful and quick and quick to support

Amazing, Superb, Excellent and Sublime.
Very friendly and polite person. Thank you for your great service