Very unimpressed by this company. Zero comms from them. I managed to establish on contacting them that, weeks after my order was placed, 2 of the 3 products were discontinued (they are still showing a... Voir plus
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Lisez les avis des autres
Aside from good and polite communication, this purchase has been painful from start to finish. I ordered a lamp I thought was absolutely beautiful, after looking everywhere to find the perfe... Voir plus
Delivery was okay except they claimed on website no extra taxes which there was- we had to pay an extra $800 to get them released in to the country. 3 lights were fine 3 were damaged obviously be... Voir plus
Very good website..when looking at the clocks the online chat came up and was very helpful answering questions about the size. Ordering was easy and delivery quick. Beautiful clock, good quality but u... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Supplier of Lighting & Furniture worldwide via Ecommerce means. As a small family owned business we take pride in doing everything we can to ensure that our customers are happy with the service we provide and the products that they purchase. With over 33 years of experience we are sure to have the items you need!
Coordonnées de contact
Royaume-Uni
- www.ideas4lighting.com
2,7
Bas
595 avis
Aucun historique récent de demande d’avis
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Fixtures
Stayed in touch the time whole time of the transaction and delivered on time
25 avril 2023
Avis spontané
Réponse de ideas4lighting.com
Hi,
Thank you very much for taking your time to leave us such a fantastic review! We hope to see you again in the future
Regards
ideas4lighting
Jason answered all our questions about…
Jason answered all our questions about the lights so we will probably buy them and if they don't work out we will send them back because they have a good returns policy if the lights dont fit our ceiling height.
20 avril 2023
Avis spontané
Réponse de ideas4lighting.com
Hi,
Thank you very much for taking your time to leave us such a fantastic review! We hope to see you again in the future
Regards
ideas4lighting
BUYER BEWARE
BUYER BEWARE! DO NOT ORDER FROM THIS COMPANY! HORRIBLE CUSTOMER SERVICE - DELIVERED A LAMP THAT DID NOT WORK, WANTED ME TO TAKE IT TO A LAMP SHOP TO HAVE IT REPAIRED OF PAY OVER $200 TO RETURN THE LAMP FOR A REFUND.... DO NOT ORDER FROM THIS COMPANY!!
3 avril 2023
Avis spontané
Can't speak to anyone on the phone
Can't speak to anyone on the phone, alarm bells should ring. A light fitting was faulty on receipt, when I emailed to send it back for a replacement I was told they require an outline of what's wrong with the fitting from an electrician on headed paper. Never send VAT receipts
16 mars 2023
Avis spontané
Réponse de ideas4lighting.com
Hi Johnny,
I am slightly confused by what you have written in this review so please allow me to answer some of the things outlined here.
- Our phone lines are strictly used for sales services and not customer service queries as we require to have a paper trail to ensure that our staff and customers have written copies of all discussions.
- The order you are referring to about the headed electrician letter is from early 2022 so it is quite old and we never received any form of response to this request.
- We do send VAT receipts however our current ticket reply time is roughly 2 business days. We were closed on the 17th of March for St Patricks Day and our team are sorting through the emails as we speak.
It is very unfortunate to leave us a negative review for an order that is more than a year old also given the fact that you have purchased from us quite a few times and have never raised any form of complaints with us in the past. We are a small family owned and ran business and review like this can have an extremely damaging affect on us so I do hope that you reconsider this review
Regards
ideas4lighting
DON'T BUY FROM IDEAS4LIGHTING. THEY DON'T REPLACE DAMAGED GOODS, THEY LIE
DON'T BUY FROM IDEAS4LIGHTING. THEY LIE, DON'T REPLACE DAMAGED GOODS, DON'T HELP, MAKE EXCUSES. I purchased a $1200AU light from ideas4lighting. When it arrived, 1 of the 15 light fittings/globes was smashed. I contacted them on the 3 January 2023, and they said they would send me a replacement globe. That was almost 11 WEEKS AGO. I am still waiting for the globe, they said it was dispatched but I didn't get the notification or the globe fitting. They couldn't track where it went, so they did nothing. I had to ask them to send another. They said this time they had one 'ready to go' within 24/48 hours. One week later, no notification and no light fitting. Over the course of 11 weeks, I have had lots of really poor excuses from them - apparently their booking system for dispatching stock was broken for an entire week last week. I guess it was also broken for the 10 weeks before that, without anyone noticing. They said the contact centre person looking after my ticket was on annual leave so I had to wait for them to return to get an update. It would seem no one else in the company could send a replacement globe to Australia!! Yes, they are sorry, but it appears, not sorry enough to do the right thing and actually make sure a customer who spent $1200AU gets the product they paid for. They also won't give me details for a senior person to speak to about the situation and they won't give me a refund even though I cannot use the light without the globe. They have been unhelpful, unprofessional and I do not know what else to do. Save yourself weeks of distress, don't make the same mistake I did. JUST DON'T BUY FROM THEM.
18 mars 2023
Avis spontané
Réponse de ideas4lighting.com
Hi Robyn,
First of all allow me to apologise that you feel this way and let me assure you that this is not a true reflection of our service.
Allow me to just go over some of the points you have outlined above and hopefully put this issue to rest.
- The statement "THEY LIE, DON'T REPLACE DAMAGED GOODS, DON'T HELP, MAKE EXCUSES." is false and we will refute this. Where we do agree going over the email chain that you had with our customer service team there were substantial delays and an issue with the booking system it is not fair to say that we lie, don't replace damage goods and make up excuses. When it comes to spare parts for items it can sometimes take a substantially longer time to get these in from the manufacturers as we do not keep a lot of these items in our warehouse. Once your item arrived with us and was ready to be shipped it was and our customer service team sent the tracking number to advise this along with explaining how our international deliveries work.
- In relation to the statement about how one of the staff members was on annual leave, that is correct and it is not an ideal situation and we do agree with you that the timing in this matter was not ideal however passing on the request to another member of the team can cause further issues as they would not have the in-depth knowledge of the request as they were not dealing with it from the beginning so we are sure that you can understand why this is the case,
- Another note about the statement "They also won't give me details for a senior person to speak to about the situation". The person who was dealing with your ticket is the Customer Service Manager, the most senior person in this department so I am not sure what the issue in on this point.
We would like to again apologise that you feel this way and your feedback has been taken on board and will be brought up internally to all parties involved to see how we can improve our service. We are a small family owned and operated business and reviews like this can be extremely damaging to our reputation. If you would reconsider your review or want to talk further about this matter do not hesitate to email myself directly on marketing@ideas4lighting.com to see how we can help further.
Regards
ideas4lighting
Quick responce
Actually, I had to cancel an order that I placed (my problem not theirs), and I was impressed at how easy the process was and how quickly they honored the request.
13 mars 2023
Avis spontané
Réponse de ideas4lighting.com
Hi David,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Réponse de ideas4lighting.com
Hi JM,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Do NOT BUY. Will not work in US
Do NOT BUY. they sent us light fixtures that are NOT LEGAL to use in US despite all their deceptive advertising. Had to pay an additional $300 to import and then they refused to accept a return. How about don’t sell items you can’t even use.
Update: electrical inspector refused to give us a certificate of occupancy because these lights are not UL listed, making these lights useless. Based on other reviews it seems your “policy” of selling unusable items and refusing returns is way more damaging to your reputation than our real experiences.
7 mars 2023
Réponse de ideas4lighting.com
Hi Samir,
I do apologise that you feel this way, allow me to go over some points that you have outlined above.
- We had advised that the lights carry a CE / UKCA certifications which is the equivalent to the US UL mark which makes it usable in the US.
- The $300 import charge is unfortunately nothing to do with us and is imposed by the country that you reside in, in this case this being USA.
- We had to reject the return request as the return was requested nearly 2 months after the items were delivered, our returns policy (which had been agreed to at the time of purchase) states that items are eligible to be returned within 30 days of you receiving your item/items which in this case was extremely past this date.
It is unfortunate you did not have a pleasant experience with us however it is very unfair to leave us a negative rating as the policy for returns was blatantly ignored and now we are being punished for this. We are a small family owned and ran business so we take our online presence very seriously and reviews like this can be extremely damaging.
Regards
ideas4lighting
Exceptional choice
Exceptional choice, easy to order and fast delivery all the way to Malaysia. I'm a UK expat and to be able to order so easily is pure luxury
4 mars 2023
Avis spontané
Réponse de ideas4lighting.com
Hi Angela,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Reasonably priced
Reasonably priced, exactly as ordered and extremely fast delivery
20 janvier 2023
Avis spontané
Réponse de ideas4lighting.com
Hi John,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Great Quality Product
Great Quality Product. Items turned up on time. And great value for this quality product. Will definitely use again
3 mars 2023
Avis spontané
Réponse de ideas4lighting.com
Hi ,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Réponse de ideas4lighting.com
Hi Sues,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Having scoured the Internet for days…
Having scoured the Internet for days trying to find black soffit lights, finally found these at a reasonable price. We are in rural West Coast Republic of Ireland, ordered these from this UK site on Monday afternoon and they were with us by Wednesday afternoon. Products are exactly what we wanted and service and delivery was amazing.
20 février 2023
Avis spontané
Réponse de ideas4lighting.com
Hi Nadine,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Threatened me with legal action!
This company refused to refund my order and then threatened me with legal action when I said I would ask my credit card company to refund me instead.
They claim that they don’t offer refunds on sale items, but this is not allowed under distance selling regulations.
Bunch of cowboys. Avoid.
23 février 2023
Happy customer- I’d buy from here again
I bought a plant pot stand as a gift and it arrived quickly and was well wrapped. My sister was really happy with the quality and how looks.
The website is easy to use, communication was good and I was pleased to use a discount code.
11 janvier 2023
Avis spontané
Réponse de ideas4lighting.com
Hi Sarah,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
I was happy with service
I was happy with service, it took a long time to come but was that was expected.
2 février 2023
Avis spontané
Réponse de ideas4lighting.com
Hi Jamal,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
FEISS Paulson 3 Light Pendant - Polished Chrome
Great range of quality products. Goods arrived safely. Excellent service.
9 février 2023
Avis spontané
Réponse de ideas4lighting.com
Hi Paula,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Fast and positive answer!:)
7 février 2023
Avis spontané
Réponse de ideas4lighting.com
Hi Asana,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Appalling
Appalling. I was very sick and needed to return something. They were extremely unhelpful and would not provide a refund. I would not recommend this company.
10 janvier 2023
LED security lights
Perfect item and delivery was on time. From N Ireland so no hidden costs
20 janvier 2023
Avis spontané
Réponse de ideas4lighting.com
Hi,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
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