Very unimpressed by this company. Zero comms from them. I managed to establish on contacting them that, weeks after my order was placed, 2 of the 3 products were discontinued (they are still showing a... Voir plus
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Lisez les avis des autres
Aside from good and polite communication, this purchase has been painful from start to finish. I ordered a lamp I thought was absolutely beautiful, after looking everywhere to find the perfe... Voir plus
Delivery was okay except they claimed on website no extra taxes which there was- we had to pay an extra $800 to get them released in to the country. 3 lights were fine 3 were damaged obviously be... Voir plus
Very good website..when looking at the clocks the online chat came up and was very helpful answering questions about the size. Ordering was easy and delivery quick. Beautiful clock, good quality but u... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Supplier of Lighting & Furniture worldwide via Ecommerce means. As a small family owned business we take pride in doing everything we can to ensure that our customers are happy with the service we provide and the products that they purchase. With over 33 years of experience we are sure to have the items you need!
Coordonnées de contact
Royaume-Uni
- www.ideas4lighting.com
2,7
Bas
595 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had a query that needed a reply and…
I had a query that needed a reply and this company
Answered my email promptly to my satisfaction
17 janvier 2023
Avis spontané
Réponse de ideas4lighting.com
Hi Francis,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Great service and quality product
Lights arrived very promptly and in great condition due to great wrapping.
28 janvier 2023
Réponse de ideas4lighting.com
Hi Philip,
Thank you for taking your time to leave us a such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Untimely delivery.
Ordered on 1/15/2023 and still don’t have product on 2/02/2023. Comparing you to other companies, you need to improve your delivery time.
2 février 2023
Réponse de ideas4lighting.com
Hi Veronica,
First of all I would like to thank you for taking your time to leave us a review and apologise about any delay caused.
I have checking the tracking information and can see the items were dispatched in a timely manner however the item has slightly slowed down once it reached the US however you should be receiving your item shortly as USPS will be handling the delivery.
If you have any further queries do not hesitate to get in touch with us.
Regards
ideas4lighting
Great side table
Clear information on when item would be delivered.
Delivered in time
Item adequately packaged.
Item looked as shown online.
2 février 2023
Réponse de ideas4lighting.com
Hi!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
I cannot reply to your reply so I will…
I cannot reply to your reply so I will reply here so everyone who wants to return your items is aware of this.
Canceling an order is not the same as returning it.
You cannot take my right to order cancelation with your terms and conditions and as I have mentioned before, I’ve already discussed this with Civil Advice representative, so I know that legally I’m in the right.
26 janvier 2023
Avis spontané
Company very helpful
There was some confusion over my order but it has been resolved. I'm really impressed with the response I received from the company.
6 janvier 2023
Réponse de ideas4lighting.com
Hi Kerry,
I would like to first of all apologise about any inconvenience caused!
Would you please be able to send me images of the issue of the fitting so that we can take a look at this for you and get it resolved asap?
As a small family owned business we want to make sure that our customers have a smooth experience and that they are happy with their purchases so I will look into this matter directly for you!
I again apologise about any inconvenience caused
Regards,
ideas4lighting
I have given 2 stars because the half…
I have given 2 stars because the half of the light that arrived was amazing. Unfortunately the base never arrived so it is impossible to install. According to Conor on the help desk this was my fault I had read the advert wrong.
I do agree it was my mistake. I used the wrong company. Any company who is unable to score higher than3.8 on trust pilot should not be trusted. Any company that doesn’t advertise a contact number should not be trusted.
Shame on me! I should have used a company called ‘Easylighting’ they are proud of their trust pilot rating, their telephone number is plain to see. And what’s more the light would have been cheaper through them. Ah well. I’ll know for next time.
18 janvier 2023
Avis spontané
AVOID AVOID AVOID
AVOID AVOID AVOID
Yes, unhappy customers will always write a negative review and sadly this is my second relating to the same complaint. If you do manage to receive your order then the quality may be as you would expect. I am not in a position to comment on quality as I wasn’t fortunate enough to receive my order. A picture of a parcel outside my front door is sufficient to prove I had received it apparently? After complaining that the parcel was not there when I got home, it was indirectly and tenuously implied that I was probably pulling a fast one! This company will accept no responsibility for anything, and that can be quantified in some of the reviews I have been reading. It has been almost two months since I made the complaint and finally today I was informed there is nothing they can do! I will be seeing them in the small claims court, where the balance of probability is on my side.
AVOID buying from this company.
28 novembre 2022
Avis spontané
Réponse de ideas4lighting.com
Hi Steve,
I do apologise that you feel this way.
When the item is dispatched an email was sent on the 14th of December, when an email like that is sent it would be fair to presume that someone should be at the property to receive the parcel and in this case the item was delivered within 2 days of that email going out.
As discussed during email since there is proof of the item being left at your property given the fact that nobody was there the couriers are unable to honour any form of claim for loss of goods.
We do apologise about you feeling like this is something that we have control over however it is unfair to blame us for someone not being at the property to receive the parcel especially when tracking was available the whole way through this process.
Regards
ideas4lighting
Quick response
Although the item was no longer available ( bought 2017 originally) the company was very quick to advise me and to let me know the manufacturer so I could source elsewhere.
Thanks I have been able to trace and purchase wall lights to match those I already have.
16 janvier 2023
Avis spontané
Réponse de ideas4lighting.com
Hi Janet,
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Great service and quality product
7 novembre 2022
Réponse de ideas4lighting.com
Hi,
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Gorgeous lights
Great product
Great tracking and delivery
Lights look gorgeous
I have the oyster and pendant lights fitted too People comment on how nice they look
Many thanks
29 novembre 2022
Réponse de ideas4lighting.com
Hi Christine,
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Pendant light fittings
I received my two pendant light fittings for the new kitchen, the quality and look are above satisfactory. The tracking and time of receiving them was without stress, very happy customer.
26 octobre 2022
Réponse de ideas4lighting.com
Hi Rita,
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Check terms and conditions before you buy
If I could score zero then that would be more appropriate. I had an item delivered that I did not do anything with but ask my electrician to fit. It did not have any instructions or screws and the box was not sealed. My electrician said it had been damaged. I sent back only to be told I’d done the damage which I did not. I’m 100% honest person. Tried to claim back my money via credit card but gave up as too stressful. Also read carefully their terms and conditions. Too much sticky tape on a return can invalidate your return
Don’t get caught out like I did.
Just remember I am 100% honest and did not do any further damage to an already damaged item that was sent to me.
Update…… I have now received the exact same bell from a reputable company and surprise surprise it was well sealed by the same manufacturer, in a box with instructions on it and screws as well………!!!
12 janvier 2023
Avis spontané
Réponse de ideas4lighting.com
Hi Fiona,
I can see our team had advised that instructions and screws would not come with the item given the fact that these would be installed by a qualified electrician. The screws are not included due to the manufacturers wanting to reduce waste as 9/10 times the electrician will use their own screws and will dispose of the bag of included screws.
The reasons as to why the refund was refused were outlined in an email sent to yourself on the 2nd of January:
> The internal product packaging is missing (card and blister pack)
> The internal bell component has been removed and is missing
> The item has clearly been installed noting damage to mounting section
> The terminal box is very badly damaged and we have concluded your electrician has supplied 240V to this product rather than the required 8V which is very clearly labelled
I do apologise that you feel this way but this is completely out of our hands due to the item getting clearly damaged during installation along with internal components and packaging missing.
Regards
ideas4lighting
Prompt response and acceptable cost
Prompt action to and response to my order, at acceptable cost. Prompt delivery by Royal Mail Parcel, allowing for its Strike action.
5 janvier 2023
Réponse de ideas4lighting.com
Hi,
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Réponse de ideas4lighting.com
Hi Linda!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Good service and fast delivery
11 janvier 2023
Réponse de ideas4lighting.com
Hi Audrey!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Réponse de ideas4lighting.com
Hi Tony!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Great company to work with
Great company to work with. Transaction was smooth with excellent communication. Beautiful products.
31 octobre 2022
Réponse de ideas4lighting.com
Hi Sharon!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Extremely pleased ......
Great service. Great product and competitive price!! Our electrician has now installed the light fittings and they are just perfect.
12 janvier 2023
Réponse de ideas4lighting.com
Hi Lisa!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Had just what I wanted and very…
Had just what I wanted and very efficient keeping me updated
25 novembre 2022
Réponse de ideas4lighting.com
Hi Michele!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
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