IGP.com - India's Largest Online Gifting Store Avis 

Really bad experience. They charged me for 90 minutes delivery and never delivered the product. Their customer service is just chatbots who provide no real solution. The gift never got delivery on time even when i paid extra for it. Really bad service. DONT USE.

I ordered rasmalai cake for my Dad’s 75th birthday. I chose an expensive cake that showed the delivery window of 9-1pm. They could not deliver the cake on time, delivered it late .. which is still ok but the cake they delivered was terrible. It looked so disgusting for such a special event . Cake tasted like you are eating only malai not rasmalai. When I complained they offered me 10% discount my next order that you can just find code online when ever you order online from Igp. I am never going to order from them anymore. They are terrible with their customer service. Please do not order from them.

Beautiful products liked by the recipients…

Ordered a Rakshabandhan gift hamper for USA and IGP told us that the order has been delivered. However the recipient confirmed there was no order in the mail box. I have tried to contact the support team multiple times and I am still awaiting outcome regarding my refund request. Additionally, they are contacting the recipient at 3am in the morning. Pathetic service, unable to speak to someone over the phone. DONT EVERY OREDER WITH THEM.

Horrible experience

They sent me a cracked plant pot and kept harransing for sending 1 photo then more ten photos then a video

I sent everything - but ultimately they didn’t refund or replace

Very bad experience. They dont deliver as promised.
Sending a birthday cake to an old person expecting it to be delivered atleast by 6pm, and it doesnt get delivered even at 8pm is absolutely absurd. Why would w eeven place an order if they cannot deliver orders on time. Their customer service is horrible. You wait for 1 hr on a chat or call, they have no clue whats going on. Never trust these people if you want to place orders for your loved ones.

IGP is cheating to customers. It is taking full money and never deliver the order. Their customer service is very poor. dont use this company ever. They are fraud.My order is still not delivered and it has been a month now.

Very bad experience.
I sent a gift hamper to my brother on Rakhi, but he received the hamper with a missing packet. When I complaint about the same, I received a mail regarding refunding of 20% of the total amount. Despite running so many mails for about 15 days, still I have not received the amount. And now they are not even responding to my emails.
I would not recommend anyone to send gifts to their loved ones through IGP website, as it may ruin their as well as yours happy moments.

These guys are thieves, they’ve made my experience unbearable, they should be shut down, customer service non existent. Never delivered an order for festivities for my family in India, tried to blame me for wrong address, however they delivered Rakhi’s to the same address 2 weeks prior. 🤡
There wasn’t an option for no stars which is truly what they deserve, not even 1. 💩

worst coustomer service, please request don't buy anything from this site, absolutely worst service I have lost Rs. 10000/- no response no proper follow up no coordination

Ordered Rakhi+chocolates to Canada for £28.88 Order No 19107529, All chocolates arrived melyed and leaked, ruined the entire rakhi gift and letter,IGP first blamed heatwave and offered me wallet credit not refund to original payment.The last person Atul Pandey said we cannot refund. As a UK customer very disappointed,They ruined my rakhi gift. Do not order perishable items from IGP for international delivery.

An emotional nightmare for overseas customers. Zero trust left.I live away from India and trusted IGP to deliver love to my family. Instead, they repeatedly ruined special occasions.The Cake Disaster: First, they messed up a cake order meant for a 4-year-old child's birthday. The quality was so bad it had to be thrown away, completely ruining a toddler's special moment.The Plant Blunder (Order #19364400): On August 19th, I ordered 3 "Loving in Jade" plants as gifts. They shamelessly delivered only ONE plant, ruining my plans on the delivery day.The Cover-Up: To fix their mistake, I had to immediately place a second emergency order on August 26th for 2 more plants to give away. They delivered those instantly, proving they had the stock but just failed the first time.It has now been three weeks of endless frustration. Their customer service is an uncoordinated mess. Multiple agents keep spamming my inbox asking for the same photos and the same refund confirmations over and over again. Despite constantly saying "YES," my IGP wallet remains empty. They promised a 24-48 hour resolution but are just holding my money hostage.They don't care about their customers' emotions or milestones. Unprofessional, irresponsible, and completely untrustworthy. Never again.

ORDER RAKHI BUT FIRST PRODUCT WAS NOT AVIALBLE MESSAGE DELIVERD AFTER DELIVERY DATE PASSED. STILL THOUGHT LETME GIVE ONE EXTRADAY AND ORDERED ANOTHER SWEET WHICH MESSAGE WAS NOT EVEN READ BY CUSTOMER SERVICE REPRESENTATIVE AFER THAT I CANCELLED ORDER WHICH THEY DIDNOT BOTHER TO LOOK AND REPLY. SINCE ORDER WAS FOR OCCASSION OF RAKHI IT WAS TOO LATE RUINED MY ENTIRE OCCASSION. FINALLY REPLY CAME AFTER 7 DAYS REFUNDED AMOUNT.

Ordered a mauve suprise for my spouse. They changed the product packaging and didn't even informed me. Further a card was planned along with a mauve which was not delivered. When inquired about non delivery, it was informed that since the card was not available, we changed and provided an alternative card. If you can't deliver things, why do they promise and charge a bomb for the same. Simply say we don't deliver.

Extremely disappointing experience with IGP.

I’m honestly shocked by how badly IGP handles customer service. I have never experienced such poor communication and lack of accountability from an online company.

The biggest problem is that no one seems to know what is happening. Every time I contact customer service, I get a completely different agent who has no idea about my case. Instead of looking at the existing issue and resolving it, they keep raising new tickets and making me explain the entire situation again.

Then, as if that solves anything, I receive emails from random people at IGP offering discount vouchers for the inconvenience. I don’t need a discount. I need my actual problem resolved. A voucher does not make up for wasting a customer’s time and repeatedly failing to provide a proper solution.

What made the experience even worse was trying to give them feedback on Instagram. I contacted them and explained my frustration, and instead of addressing the complaint, I was blocked. Blocking a paying customer because they left negative feedback is absolutely unbelievable.

People from different countries trust online companies with their money and order gifts for their loved ones. That trust comes with a responsibility to provide basic customer service and take ownership when something goes wrong.

Unfortunately, with IGP, it feels like nobody takes ownership. One agent tells you one thing, another starts a completely new ticket, someone else sends you a discount, and you are left trying to piece everything together yourself.

The lack of knowledge among some of the customer service agents is genuinely shocking. If your own customer service team doesn't know what is happening with a customer's case, how is the customer supposed to have any confidence in the company?

I have seen many negative reviews about IGP, and after experiencing their service personally, I can completely understand where that frustration comes from.

For me, this isn't about a discount or compensation anymore. It's about basic respect for customers, accountability, communication and actually solving the problem.

I genuinely regret putting my trust in IGP, and based on my experience, I would think very carefully before trusting them with another order.

Ordered a set of 2 rakhis for my brother in Doha on 25th Aug. Delivery date was promised as 29th August (a day later than rakhi).
It's the 7th today, the rakhi is in some part of the world except where it should have been delivered.
Around 3rd September, when I realized the scam that is IGP, I immediately asked for order cancelation and money refund.
No response to emails, team has gone into hibernation it seems and when they do respond, they conveniently dodge precise questions.

IM NOT EVEN SURE HOW LEGIT THIS COMPANY IS. BIG BIG FRAUDS. STAY AWAY AND AVOID ORDERING ANYTHING FROM HERE AT ANY COST

I am relentlessly sending them 3 emails everyday (no response to a single one obviously).
I will continue doing so till these shameless scamsters don't refund my money

My Rakhi was due to be delivered on 24th August but still has not been delivered. Customer service is useless. They have not refunded my money. If it was possible to give a rating of zero then I would have given zero. They are cheats and liars.

My Rakhi order shows as delivered, but unfortunately, I never received the Rakhi. I have contacted IGP customer service several times, but despite multiple attempts, my issue has still not been resolved and I have not received a refund.

I am extremely disappointed with the service and the lack of support from the customer service team. This has been a very frustrating experience, especially during an important occasion like Rakhi. I expected much better service and a proper resolution to this issue.

I’m extremely disappointed with IGP’s customer service.

For my damaged Order , IGP offered me a 50% refund of the order value, which I accepted based on their written confirmation. The order value was $29.50, so the refund should have been $14.75. Instead, I was later told that only $1.25 had been processed.

I raised the issue and was told that my concern had been forwarded to the escalation desk and that the escalation team would contact me within 24–48 hours.

They didn’t resolve the issue. Worse, whenever I follow up, my ticket gets closed, instead of someone actually addressing the problem.

At this point, there is no understanding or accountability from IGP. I have provided the order details, the previous communication, and the refund discrepancy, yet I am still unable to get a straightforward resolution.

This has been an unnecessarily frustrating experience. A company can make a mistake, but repeatedly failing to address it and closing the customer’s ticket when they follow up is unacceptable.

I would not recommend IGP based on my experience with their customer support.

Very disappointing experience unfortunately, Rakhi 2026 remains undelivered till this point . No communication on email , only ticket numbers are being sent.