IGP.com - India's Largest Online Gifting Store Avis 

I had a terrible experience with this service. They completely failed to deliver my order to the correct address. This was for a special occasion, and their carelessness completely ruined the surprise. To make matters worse, trying to get in touch with customer support to resolve the issue has been incredibly frustrating. I will not be ordering from here again and would not recommend them to anyone. I didn’t get any refund from you guys so stop lying to me and other people in your reply. Basically your company didn’t find any solution for my issue.

Seriously customer services is really bad.
They don’t know anything to resolve problems
I never will use them

DO NOT USE IGP. THEY TOOK MY MONEY AND GAVE ME NOTHING.
Ordered from IGP, they took the payment instantly, and the order was NEVER delivered. No update, no explanation, and absolute radio silence from their customer support. They don't reply to emails, chats, or calls. This is pure scam behavior. If you value your money and time, stay far away from this company!

Worst experience. They did not deliver my birthday stuffs and showed delivered in their account. I paid 2000 for that and they didn't bother. I got call of a vendor when birthday party was already started. They are not contacting and not refunded amount. Don't trust this site. IGP i want my money back. I don't want amount my igp wallet which you are asking me to use. I don't trust your site just refund my amount

Very Disappointing Service – Order #19516989

I placed my rakhi order around August 24, with delivery expected by August 29–30. It is now September 3, and I’m still waiting for my order and a response from customer service. Despite repeated messages and WhatsApp attempts, no one has responded—not even to my refund request. This is honestly ridiculous and extremely unprofessional. It feels like talking to a brick wall. Very disappointed with this service and will not order from here again.

Hi, I have purchased a Rakhi for my relatives on IGP.com, my relatives are residing in Texas, USA. I forgot to keep the apartment number in the address but given the address correctly and phone number. The Rakhi was not delivered due to the apartment no. was missing, the delivery person didn't even call them and they returned the Rakhi to IGP, I reached customer care and told them that this is the issue, and provided the apartment no. to the customer care person, they said they will resend the rakhi but they didn't send it again and rakhi came back to them. I asked IGP customer care to resend it, they are asking Rs. 1000 extra for resending it, I have asked for cancellation, they are saying cancellation is not possible. Worst experience with IGP. I don't recommend them.

Pathetic company and pretty bad customer service. I ordered Rakhi through them, and it was supposed to be delivered one week before Rakhi. And it’s been 3 weeks and the Rakhi is still not delivered. And they are not ready to refund the order. They don’t respond to what’s app messages no customer service direct line. Please don’t buy from them.

IGP is totally fake website. Don't buy from them ever. Today is September 3 and rakshabandhan was on 28th Aug, I sent rakhi to Canada and still not delivered. They claim it is delivered. It is fake false website. Please don't buy from this website nearly my 5k wasted. Also they do not reply and resolve issue. I have sent rakhi on 6 august and sending emails to their support team since and no reply yet.

I sent Rakhi with Gift of $10 and sent wrong items. They sent Girl items to boy and delivered one day after of scheduled delivery when there was no one at home.
I reach out to customer care after 2 days and they said you passed 48 Hour window, and you will not get refund.

So basically, customer is responsible for all mistakes. Highly advise not to use this cheaters.

Absolutely disgraceful service — order not delivered, misleading information, and still no refund

I placed an order with IGP on 25 August for Rakhi delivery. IGP accepted my order and confirmed the delivery, but on the day it was supposed to arrive, the delivery driver, Ankit, told us over the phone that IGP had cancelled the order and instructed him not to deliver it.

When my sister-in-law then contacted IGP to ask what had happened, someone from their office claimed that the order had already been delivered. It had NOT been delivered to us. To make matters worse, I later received an email showing delivery information that appeared to relate to somebody else’s courier, not my order.

I then contacted IGP through their online chat and spoke with Vaibhav, who told me that my money would be refunded into my IGP credit. That was around three days ago, and I have still received NOTHING.

So far I have had an order that was never delivered, contradictory information from their staff, an incorrect delivery claim, a promised refund that has not appeared, and now my issue seems to be getting ignored.

This is completely unacceptable customer service. I paid for a product and delivery that I did not receive, and I should not have to repeatedly chase IGP to get my own money back.

IGP, please stop ignoring this issue and refund my money of £26.50 immediately.

Based on my experience, I would strongly advise others to think twice before ordering from IGP, especially for important occasions where delivery actually matters.

Ordered 4 rose bunches. Got whatsapp message that order is delivered. Luckily, checked with my staff and it wasn't. Went to their helpline over whatsapp. They provided the number of the delivery guy pushkar shukla. He said he hadn't delivered. Yet the app send me a confirmation on delivery WITHOUT the OTP!!
The fun begins now. Their customer service apologised and said they will give a wallet balance, which I refused and wanted a credit to source. The service person changed and started saying we have refused delivery and it will get escalated and wait 24 hours. It's been 24 hours and they haven't replied on chats .. bunch of jokers who scam customers.

⭐ 1-star review

Extremely disappointing experience with IGP.

I ordered a bespoke perfume specifically for a man as a gift, but instead received “Cuddle,” which is a women’s perfume. This was not a small mistake—the entire purpose of the order was to give it as a gift to a man, and receiving a women’s fragrance was extremely embarrassing and frustrating.

What made the experience even worse was the lack of response from customer service. I repeatedly contacted IGP asking for a refund and clearly stated that I did not want the amount credited to my IGP wallet, but wanted the money returned to my original account. Despite sending multiple messages and following up for hours, I received no timely response.

Mistakes can happen, but what matters is how a company handles them. In this case, the incorrect product and the lack of prompt customer support made the entire experience very disappointing.

I expected much better from IGP and would definitely think twice before ordering from them again.

I can give them lower then 1 star that would be great . What a pathetic service .ordered Rakhi for occassion and never get delivered and No apologies . From past three days.I am still awaiting for solution never recommend.

Pathetic customer service.. Ordered Rakhi one month back ..email status shows delivered while whatsapp status shows not delivered and in reality no delivery happened.. No support from customer service.. Rakhi has gone still waiting for update from the team.. Why did I choose IGP :(

Extremely Disappointing Experience Loyal Customer Treated This Way?
I have been ordering from this company since 2024, so I genuinely expected better treatment as a loyal customer.
My order was not delivered, yet the delivery status was changed to “Delivered at 11:20 PM”. What is even more disappointing is the lack of proper customer support. I reached out through WhatsApp and email, but there was no meaningful assistance for two days.

This order was specifically placed for the Rakhi occasion. By the time the company finally offered to resolve the issue by redelivering the same order, the occasion had already passed. At that point, redelivery completely defeats the purpose.

To make sure the gift reached on time for Rakhi, I had to place the same order again and pay an additional charge for same-day delivery. So I ended up paying more because the original order was not delivered and was incorrectly marked as delivered.

This is not just about one missed delivery. It is about customer service, accountability, and how a long-term customer is treated when something goes wrong.

After ordering regularly since 2024, this experience has completely destroyed my trust in the company. A generic redelivery after the occasion is over is not a genuine solution.

Unfortunately, after this experience, I will not be using this service again.

I placed 2 rakhi orders from canada , after few days on order tracking app , item showed delivered , but my family never receved anything , i emailed customer care but no reply from them yet , They are scamming international customers as they scammed me for $60 . Please never use this site .

Disgusting service. Poor customer service, they don’t deliver on time or even after. They don’t reply to emails and messages.

I wish there is one start option for this website. I had such a shitty experience with the IGP services. I placed my order with IGP on 25 August specifically for the **Rakhi celebration** with the expected delivery date being **28
August**. Unfortunately, today is **30
August and I still haven't received my order** What is even more disappointing is the **complete lack of communication and customer support**. I have emailed your team, messaged your WhatsApp number, and also tried calling, but I have received
**no proper response or update** regarding my order. I placed this order well in advance because it was meant for a special family celebration. Due to the delay,
**my family has missed the entire Rakhi celebration**, and the gift is now arriving far too late to have any meaning for the occasion. I understand that delays can sometimes happen, but **not responding to a customer's emails, WhatsApp messages or calls is unacceptable**, especially when the order is time-sensitive. Very disappointed with IGP. I expected much better service and communication, particularly for an occasion like Rakhi. I hope the company takes responsibility for this and improves its customer service and delivery process.

Scam. They won't acknowledge your complaint. I orders 2rakhi packs from my daughter who is 1.5 to her brother who is 3 and 7in India and only one reached. When I questioned they asked for proof to which I have already provided the video evidence of delivery we were not aware something like this would happen hence we didn't think of taking pictures and our complaint is not even considered due to this reason. And I am customer who never asked for a refund I wanted to know if there is a delay or logistics mistake. Customer care pathetic.

Extremely disappointed — Ruined the occasion & missing refund

What is the point of a gifting platform if it cannot deliver time-sensitive festival orders? I ordered a Rakhi for Raksha Bandhan (Aug 27th), and it got delivered 3 days late on Aug 30th, completely defeating the entire purpose of the gift.

To make matters worse, I also paid ₹600–₹700 for Baklava which was never properly addressed, and the refund is nowhere to be found. Reaching customer support is impossible—there is only an automated chatbot that runs in circles with no option to speak to an actual human representative. Highly unprofessional service and zero accountability. Never ordering again.