I managed a site that Insite Energy assist with and Dhaiya Kaur in the Planning team successfullly helped to arrange an urgent inspection for one of my residents without hot water. The speedy respo... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming f... Voir plus
L'entreprise a répondu
Thank you to Luke for attending today and doing a fantastic job. He arrived promptly, diagnosed the issue quickly, and had our hot water back on almost instantly. He was professional, friendly, and ex... Voir plus
L'entreprise a répondu
Cohen ( the engineer ) from insite visited our place which was without heating and was able to resolve the issue within 30 mins! The previous engineer has concluded that our pcb was busted. Ho... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Entreprise d'énergie thermique
- Entreprise d'équipements collectifs ménagers
- Fournisseur d'énergie verte
- Ingénieur
- Solutions et équipement énergétiques
Écrit par l'entreprise
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Écrit par l'entreprise
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Coordonnées de contact
Studio 4, Stuart House, PE1 5DD, Peterborough, Royaume-Uni
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Insite Energy
Thank you your kind feedback and for leaving Darren a review!
A year of broken systems, zero communication, and shocking customer service
I have been a customer with Insite Energy since moving into my flat in September 2025. For over a year, my online billing portal completely failed to work, and my GURU meter never updated.
Despite multiple complaints over the course of a full year, I was repeatedly told the exact same line: that they were "working on it." Unsurprisingly, nothing ever changed.
Then, at the end of August 2026, my account suddenly started working again out of nowhere, promptly followed by a £450 back-billed debt for energy I had no way of tracking or paying for in real-time.
To be entirely fair, I am more than happy to pay for the actual energy I consumed. However, being slapped with a massive lump sum due to their systemic IT failures is completely unacceptable - especially given the steep daily standing charges we are forced to pay for a system that clearly lacks proper maintenance and upkeep.
When I requested compensation for this ordeal, the customer service experience went from bad to worse. I’ve had to call three separate times, only to be passed around with empty promises that "someone will call you back" - a call that never comes.
I have now submitted a formal complaint specifically regarding compensation, but getting a straight answer feels impossible.
I move out of this flat at the end of September and will finally be free of Insite Energy. I genuinely cannot wait to leave them behind.
If someone from Insite would like to get in touch with me directly to resolve this, I would be more than happy to discuss it.
16 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave your review and for sharing your feedback with us.
We are sorry to hear of the issues you have experienced and the frustration this has caused. We understand your concerns and appreciate you bringing them to our attention.
Our Complaints Team is currently carrying out a full investigation into the concerns you've raised and is liaising with the relevant business areas to ensure all aspects of your complaint are thoroughly reviewed.
A member of the team will be in touch with you directly as soon as possible to discuss your concerns and provide a full response.
Thank you for your patience while we complete our investigation.
Kind regards
Insite Energy
Engineer was quick efficient very…
Engineer was quick efficient very pleasant and fixed my issue with the meter. Thank you Darren!
16 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Darren a review!
Lirim and Adam are very kindly
Lirim and Adam are very kindly . they do well for everything.
16 septembre 2026
Avis spontané
Réponse de Insite Energy
Thanks you for taking the time to leave Lirim and Adam a review. Much appreciated!
Thank you
Thank you, Darren and Reece, for providing an excellent servicing and explaining how to switch on and off the heating system. They were punctual, friendly and nice. Now I'm all ready for the colder season. Thank you again!
15 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for your kind feedback and for leaving Darren and Reece a review!
They rob you blind
They rob you blind. Prepaid system with no choice of supplier keeping you captive. Standing charge alone is £50 per month! Up 15% in under two years in our development. Now multiply that across 300 flats... scandalous. No oversight and no Ofgem protection. System so interdependent that one resident fiddling with their unit a bit too much affects everyone else’s. No energy saving mechanism in place and no cooling system in the summer. We lost count of the number of times their online portal doesn’t work leaving residents with no hot water or heating in a limbo trying to top up. So all in all, a pretty dire product and services which they charge us £200k plus a year for. Yet, they have the audacity to get their maintenance team to push for positive reviews on this platform in return for one pound a review… Justifications that wouldn’t survive five minutes of scrutiny. This should be illegal.
14 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns and appreciate the opportunity to address them.
We have requested further information to help us investigate, however we have not yet received enough information to identify your account or review the specific circumstances you describe. If you contact us directly with your account details, we would welcome the opportunity to investigate these concerns further.
We appreciate that residents may have concerns about energy costs and standing charges. While Insite Energy does not set tariffs, we are happy to explain how charges are calculated and the factors that contribute to the cost of operating a heat network. Further information can be found in our guide to understanding heat network charges on our website here: Insite Energy https://insite-energy.co.uk/residents/help-support/energy-charges/
We are also sorry to hear your comments regarding the online portal and the impact this has had on access to heating and hot water. We take these concerns seriously and would like the opportunity to review the issues you've experienced and determine whether any support or further investigation is required.
In relation to regulation, heat networks are now subject to Ofgem's regulatory framework under the heat network authorisation regime. While the arrangements differ from those that apply to gas and electricity suppliers, the sector is subject to increasing regulatory oversight and consumer protection requirements. Further information about heat network regulation can be found on our website here: https://insite-energy.co.uk/residents/news-insights/the-current-state-of-heat-network-regulations/
We note your comments regarding reviews. Insite Energy values genuine customer feedback and does not provide financial incentives for positive reviews. If you have concerns regarding any interaction you have had with our team, please contact us directly so that we can review the matter further.
As several of the matters raised relate to the operation and design of the wider heat network, there may be aspects that fall outside Insite Energy's responsibility. Insite does not decide on a cooling system for your building, and this should be raised with your building maintenance or heat supplier if necessary.
We take all customer feedback seriously and would welcome the opportunity to fully investigate the matters you've raised. Please contact us directly with your account details so that we can review the issues raised and respond appropriately.
Kind Regards
Team Insite
Réponse de Insite Energy
Thank you for taking the time to leave Lirim a review!
Knowledgeable, Professional and Helpful Service
Had a great experience with Lirim servicing my boiler. He was knowledgeable, professional and took the time to explain how to keep my underfloor heating running smoothly. He also gave me some really helpful advice.
14 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Lirim a review! Much appreciated!
Lirim Seci and Adam Ayzel They were…
Lirim Seci and Adam Ayzel They were very helpful and professional. They checked everything thoroughly, explained everything clearly, and answered all our questions. We really appreciated their help.
14 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for your kind feedback and for leaving Lirim and Adam a review. Much appreciated!
Lirin seci and Adam ayzal did a great…
Lirin seci and Adam ayzal did a great job at cerulean house very professional thank you
14 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback and for taking the time to leave Lirim and Adam a review!
Cohen was very friendly and helpful he…
Cohen was very friendly and helpful he provided a great service.
11 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Cohen a review. Much appreciated!
Luke and Daniel were great and very…
Luke and Daniel were great and very efficient about fixing out hot water - we had a great experience!
11 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Luke and Daniel a review. Much appreciated!
Great experience with Luke and Daniel!
Had a HIU/ Smart meter system repair/maintenance scheduled planned with the team.
The scheduling was very smooth with the planning team and then the actual visit was also super smooth.
The engineers, ie., Luke and Daniel, showed up exactly at the scheduled time and were super efficient and independent in completing the part replacement and informing the household about the changes/repair.
11 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for your kind feedback and for taking the time to leave Luke and Daniel a review.
Peter was excellent and efficient he…
Peter was excellent and efficient he solved my leak. Thanks again.
11 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Peter a review!
Quick and efficient
Darren the engineer fixed the issue in minutes. He was quick and efficient, explained what happened, and solved the problem. Great guy and great work.
10 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Darren a review, much appreciated!
Lovely person
Lovely person, very polite and respectful. Did everything for the service and showed me how to turn on my heating. Would recommend Darren!
11 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for your kind feedback and for leaving Darren a review!
Lirim and Adam were super professional…
Lirim and Adam were super professional and quick. Great customer service and good energy. Much appreciated!
11 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Lirim and Adam a review. Much appreciated!
Réponse de Insite Energy
Thank you for taking the time to leave Luke and Reece a review!
Reece and Luke did a great job
9 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Luke and Reece a review! Much appreciated.
The engineer was professional
The engineer was professional, nice and helpful
9 septembre 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback and for taking the time to leave us a review! Much appreciated!
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