I managed a site that Insite Energy assist with and Dhaiya Kaur in the Planning team successfullly helped to arrange an urgent inspection for one of my residents without hot water. The speedy respo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming f... Voir plus
L'entreprise a répondu
Thank you to Luke for attending today and doing a fantastic job. He arrived promptly, diagnosed the issue quickly, and had our hot water back on almost instantly. He was professional, friendly, and ex... Voir plus
L'entreprise a répondu
Cohen ( the engineer ) from insite visited our place which was without heating and was able to resolve the issue within 30 mins! The previous engineer has concluded that our pcb was busted. Ho... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Entreprise d'énergie thermique
- Entreprise d'équipements collectifs ménagers
- Fournisseur d'énergie verte
- Ingénieur
- Solutions et équipement énergétiques
Écrit par l'entreprise
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Écrit par l'entreprise
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Coordonnées de contact
Studio 4, Stuart House, PE1 5DD, Peterborough, Royaume-Uni
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Job!
I had a great experience with Lirim Seci. He provided an excellent service and fantastic customer service from start to finish. The job was completed quickly, professionally, and everything was left clean and tidy. I’m very happy with the service and would definitely recommend Lirim Seci to anyone looking for a reliable and professional service.
18 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for your kind feedback and for leaving Lirim a review.
Lirim seci
Lirim seci, a polite and friendly person.
Very professional and warmly.
Great service done quickly and well.
18 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Lirim a review. Much appreciated!
I had an installation this morning with…
I had an installation this morning with Lirim this and he was professional and polite. He immediately showed me his badge which reassured me. He was prompt and completed the work speedily and effectively. Thank you for you. You are an asset to insite.
18 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Lirim a review. Much appreciated! We'll ensure your kind feedback is passed on to him.
Lirim Seci very quick and effective
Lirim Seci very quick and effective. Thanks for the help.
17 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback and for leaving Lirim a review!
Staff member
Staff member: Lidim Sech
Thank you so much for being so efficient and great when you installed our new metre in our apartment. You were extremely friendly, helpful, efficient, and did the job perfectly. Highly recommend and is an asset to the energy industry.
17 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Lirim a review. Much appreciated!
Kieran
Kieran was professional, friendly and knowledgeable, and took the time to make sure everything was working properly before leaving. He also explained what he was doing clearly and made the whole process straightforward and hassle-free. Very happy with the service!
17 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for your kind feedback and for taking the time to leave Kieran a review. Much appreciated!
Great service from Luke
14 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback and for leaving Luke a review!
Glen was really nice :) thoughtful and…
Glen was really nice :) thoughtful and explained everything
14 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Glen a review. Much appreciated!
We have been having an issue with our…
We have been having an issue with our hot water within the HIU and nobody could help us except Darren. Darren was absolutely phenomenal with the support and in explaining everything to us in the best way possible. He kept on until it got fixed, cant thank him enough as he is a true testament to an amazing work ethic and customer service.
14 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for your kind feedback. We're delighted to hear that Darren was able to resolve the issue and provide such excellent support throughout.
Glen was really nice and explained…
Glen was really nice and explained every step
14 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback and for leaving Glen a review!
Good and efficient
Good and efficient!
Glenn was great, knew what he was doing and explained what was needed.
14 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Glen a review. Much appreciated!
Thank you very much Luke and Sidon for…
Thank you very much Luke and Sidon for installing the C things billing system!
13 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for your review!
Great service and friendly
Jamal provided an excellent service. Very friendly and insightful and showed me what he was working on and explained his process.
13 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Jamal a review. Much appreciated!
Very responsive group to your queries…
Very responsive group to your queries and concerns - however I feel that the heating charges are high- considering that it was a single occupancy flat.
12 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback. We're pleased to hear that you found our team responsive to your queries and concerns. We appreciate your comments regarding the heating charges. Your feedback is valuable and will be taken into consideration as we continue to review our services.
Great service!
Great service!
The engineer was professional, friendly and efficient. Everything was done quickly and the work area was left clean and tidy. Thanks David(?)
11 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback and for taking the time to leave a review!
Lirim was very polite and efficient
Lirim was very polite and efficient. An absolute credit to your company.
11 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for your kind words, we'll ensure your feedback is passed in to Lirim!
Réponse de Insite Energy
Thank you for your feedback and for leaving Lirim a review.
lirim seci had an brilliant experience…
lirim seci had an brilliant experience fast worker
11 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Lirim a review!
Kieron provided a great service and was…
Kieron provided a great service and was very kind. He fixed all our problems.
He was very friendly
11 août 2026
Avis spontané
Réponse de Insite Energy
Thank you for your kind feedback and for leaving a review.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.