Insite Energy Avis 

Lirim arrived promptly to the appointment and worked quickly and efficiently leaving no mess behind at all. He provided a friendly yet professional experience overall Very impressed with the service would highly recommend.

Lirin Seci was very professional, friendly and communicated very well. Replaced our meter quickly and did an amazing job. 100% Reccomend.

I had another appointment booked for Thursday 30 July to finally replace the faulty component and resolve my heating and hot water issues.

The engineer never arrived.

The most disappointing part was that nobody contacted me to explain the situation or let me know the appointment would not be going ahead. I spent the entire day waiting at home.

It wasn't until around 6 pm, after I contacted my housing association, that they spoke with Insite and informed me the engineer would not be attending after all.

There was no communication, no apology and no consideration for the fact that I had spent the day waiting for an appointment that was never going to happen.

The engineer was very friendly and skilled. Was able to explain and resolve the issue quickly. He also ensured to check that the issue will not repeat

Darren was great help, fixed my hot water issue in a matter of minutes and kept me updated throughout the process. Many thanks!

Kieran come to my apartment and fixed the HIU problem swiftly. Very nice and polite person!

Very smooth and efficient service. Lirim and his colleague were very professional, explained everything clearly and left nothing unchecked. Would recommend.

Luke and Lirim were very helpful. They quickly done the diagnostics and confirmed there was no fault in our system. Furthermore they clearly explained everything I wanted to know and answered all our queries kindly.

Peterson was amazing came early was super quick and gentle when he talks and exsplained everything easily. He was respectful and lovely to talk to. Thank you ❤️

Our boiler was broken and hot water was not coming through. This problem has been lasting for months. At first the water was just not hot enough, but later the hot water went off completely.
Then the company sent Luka here to fix it. Luka is very helpful. He found out the true reason is that the valve was a little stuck, stopping the flow of the hot water. He changed a new valve for us and now the hot water works perfectly fine.

Darren was super helpful, professional and worked around the job in hand even though I had to be on business calls in the background. Super lovely guy! 5stars!

Luke, the engineer helped us resolved the hot water issue finally. It is really glad to have a nice and efficient engineer to help.

Luke was extremely polite and helpful with the maintenance check today

Jamal and Lirim are very kind and effective for control

Jamal and Lirim were great. Lovely interacting with them.

Jamal and Lirim came to deliver a service on time and were very friendly and professional

Super service from Jamar and Litim.
Professional, knowledgeable and friendly.

Excellent service. Engineer named Lucas visited my apartment and fixed the issue in a quick time.

I’d like to recognise Darren for the outstanding service he provided during his visit to our flat.

After weeks of trying to get our comfort cooling restored, Darren was the first engineer who truly took ownership of the problem. Rather than simply carrying out the standard checks, he went above and beyond to investigate thoroughly. He spent the time needed to understand the issue, tested multiple possibilities, explained everything clearly, and even made adjustments outside our apartment to help narrow down the root cause.

Thanks to his persistence and technical expertise, we finally started getting some cooling back.

Darren was professional, knowledgeable, patient and genuinely committed to helping us. It’s rare to come across someone who shows that level of dedication and care for resolving a customer’s problem.

A huge thank you, Darren. You’re a real credit to Insite Energy, and I sincerely hope your efforts are recognised.