InstaShop Avis 110

Terrible. I ordered and paid by credit card the order says its delivered while in fact its not. They don't reply in chat neither call request and the shop's number also is no answer. So basically its a fraud

I had a very disappointing experience with InstaShop. My order arrived with incorrect items, including pretzels instead of whole wheat bread worth EGP 190, and the potatoes were spoiled with red spots.

I contacted customer service through the app and sent more than 40 messages, but no meaningful action was taken and no one from their team called me to resolve the issue.

When I contacted the store directly, they refused to replace the items or issue a refund. The staff were extremely rude and told me, “If you can do something about it, go ahead,” before blocking my number.

What was even more frustrating is that InstaShop did not take ownership of the issue and left the delivery rider to communicate with me instead.

Very poor customer service, no accountability, and an unacceptable overall experience.

Worst customer service

Worst service ever in UAE..! Ordered few items later Most of them unavailable.. Once we replace the items account get suspended.. And no proper customer service to contact and no resolve option.

Once pay you consider it charity.. u dint get the money back.. so beware and opt Amazone or Careem.

It's getting worse and worse. Before, when you had a problem, they would contact you; now they don't contact you at all, or if you miss the call, they tell you to call back, which I don't see why.What more can I say? I find them truly dishonest; I much prefer them. Talabat

Goated for last-minute grocery runs. Had ice cream at my door in under 30 mins and it wasn’t even melted. The app UI could use some work but the service itself is solid.

3.5 hours no delivery
3 hours no customer service response
Money deducted and never heard from them ..

I have ordered more than 2 hours ago and the status is delivered but I haven’t received the order!!! I’m trying to contact them with no answer!! No number for the delivery guy!! I’m asking for a call and no one is calling

Don't use the app. Delivery doesn't come and none of support functions work. You don't get a call back and no one answers calls! Use Careem, 100 times better!

The worst service ever, will never use the services again. Money was deducted already and the order never received while calling the shop they are saying the order doesn’t exist and the worst none of insta customer care even bothered to call me back

Worse service ever! My address and location clearly states Liwan 2 and apparently the driver is in Sports City. What a useless service, driver did not even contact me to aks for location

Most shittiest app i have seen because they have given me expired items and i have complained many times but they have kept ignoring us

Very poor service. The delivery man is untrained. They don’t deliver the items but instead they mention delivered. Can’t contact the delivery man as he doesn’t have a mobile number. If there is a problem we can’t contact them instantly. I’m highly disappointed. Never order from instashop . I had a terrible experience. I’m trying to contact but no response but instead they have sent an email that they are trying to contact and I am not responding. They also lie. Very unprofessional.

Useless customer service. Issues happen often, and every time I contact support, nothing gets resolved. Complaints are ignored, callbacks lead nowhere, or worse—they hang up as soon as I say I don’t speak Arabic. No help, no professionalism, no accountability. Completely unacceptable.

I ordered from InstaShop and paid 96, but they delivered uncut fish and unclean, uncut chicken. Nothing was properly prepared. When I tried calling customer service, my calls didn’t even go through. I called many times and they only responded after a full day. Now instead of solving the issue, they are arguing with me from different numbers, insisting they are not wrong.

I will attach their messages in this review so people can see the proof. I strongly advise others to be careful before ordering from InstaShop. This has been a very bad experience.

Very bad services, always delayed and no one answering the phones

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مش اول مرة و ديما عدم الرد او الاهتمام بشكوتي المقدمة اكتر من مرة ووصل اغراض مكسوزة و منتجات
5678417 IDمعيبة

I’m extremely disappointed with Instashop’s customer service. I received a damaged order and immediately contacted support to arrange a return. Since then, I’ve sent countless messages (well over 100) and have been waiting for a callback that never came. I have now been waiting almost 8 hours for any response or assistance.

This is not the first time I’ve had issues with their service, but this experience has been the worst. There has been zero follow-up, no resolution, and no accountability.

What makes this even more frustrating is that I had to contact the shop owner myself to resolve the issue. He was the one who arranged for a driver to pick up the damaged items — not Instashop. A third party took responsibility while the platform I ordered through did absolutely nothing.

I had to cancel my plans and stay home all day just to try and fix a problem I didn’t cause. Instashop showed no consideration for my time, responsibilities, or the inconvenience this situation caused.

When a company makes it this difficult to return damaged items and offers no real customer support, it shows a serious lack of respect for customers. This experience has been exhausting and extremely disappointing.

Spennies in instashop deducts for any cancelled and removed items from basket and when I raise it to instashop they don’t investigate and voucher it’s not counted when added to your total payment bc they deduct all the amount. I request invistigation for all my spennies order and it was not done and I was not communicated !!! This happened several times and if they provide you with their recite provide them with your deduction bank statement . This is a complaint and I want invistigation and refund for removed items from all spennies orders