Integra Insurance Solutions Ltd. Avis 

Couldn’t be happier with the service when dealing with my contents claim. The staff were very helpful and swift in dealing with everything

Excellent, clear and straight forward process

Very easy to submit my claim, which was answered positively within the published timescales.

Excellent service from commencement of claim to conclusion. Could not fault Integra.

Integra is using 'Value Checkers' to process claims. I was not happy with their support and raised a complaint with Integra. No response from Integra yet.

The whole process was very well managed, although for someone without IT knowledge may struggle to upload photographs and other information.
Always very courteous on the telephone.

When my neighbour burnt down most of my trees/hedge, fences and ruined the garden as a whole. I thought their insurance would have to come up with the repairs and replacement of the damage. But no this wasnt the case, my insurance had to pay for my damage, which didn’t cover a 5th the cost. The worst part was, this insurance company didn’t fight my case they just excepted the small amount they had to pay. And now my premiums have gone up and I’ve spent hundreds sorting the garden out. All through no fault of of my own.

The overall experience and settlement as agreed. Will recommend this company to family and friends.

Initially I had to ask for the insurance policy with Swinton to include a small bush being removed and a kitchen unit being taken out to resolve the leak under my brother's home. This was agreed.
Also Nick was extremely helpful finding paperwork which inadvertently had gone to the wrong address.
Overall they were very good.

Made a claim, all done on line. On trying to complete form on line, could not understand 1 or 2 questions.

On line form had a contact telephone
which was instantly answered and a polite young man helped me to complete the form.

Within a week I received a message to say claim was passed and now would be closed and money paid into my account

We were very pleased with the support from Integra and Claims department everything was handled very professionally and in a timely fashion we had to move out of our house for 6 months whilst our house was renovated and they paid for the rented house for the whole of the 6 months we have no hesitation in recommending them david & chris gould east sussex

If I could give a higher score I would. Exceptional service from start to finish.

Integra passed my claim to SBS to follow through and this couldn’t have been more reassuring. No quibbles, just a yes and off we went.

Just praying my policy isn’t going to increase too much when renewal time comes, as this is my first claim for anything in 20 years!

Many thanks for a wonderful job done.

They were really professional and fast i and really happy with the service which they provided

I thought that I could drive my car with my iphone & spectacles on the roof ! I did travel for over two miles within 20 mph speed limit When I increased my speed I saw through my back window and object flying and a strange noise under the front wheel. I stopped the car &!saw my iphone on the road & the spectacle case - both not damaged but my spectacles were shaddered. Checked on my house insurance and found they werr covered. Consulted with the ins company and I can only commend them for their first class service Nothing was too much trouble for the person who dealt with my claim -,excellent response and sympathetic to my stupid error

I am writing this review on my 89 year old mother’s behalf. She does not use the internet or have a smart phone so I had to assist her when she needed to make a claim.
My mother unfortunately got burgled just before xmas 2025 and the insurance company “settled” the claim in April 2026.
The scum that did a lot of damage getting in the property escaped with my elderly mother’s fine jewellery collection bought by my now deceased father over many many years of marriage which included lots of diamonds and gold.

The first loss adjuster visited my mother’s home promptly and started the claim process. We discussed that there are no receipts for the majority of the stolen items and what we did have was in the safe , the safe was pulled out of the wardrobe by the scum that robbed her and was taken with a lifetime of jewellery with lots of sentimental value for my mother.
The loss adjuster said it wasn’t a problem as the policy was “new for old” and for her to go round the local jewellers and get a replacement value.
It all then went quiet for a number of weeks so I chased the insurance company only to find that the initial loss adjuster now doesn’t work for this company.
No contact from them to inform my mother and the papaerwork my mother had sent him was just sat somewhere not being processed.
The second loss adjuster that was appointed to my mother was ……. I’ll be very polite and say, not very professional, the initial claim was for £25k. They eventually paid out less than half this claim.
They convinced my mother that the gold was 9 carat when I knew over the years my Dad would only buy 18 carat gold , and we had no valuation for the diamond rings my mother owned.
The whole process has been very draining on my mums mental health and she feels like she has been robbed twice. Once by the scum that broke into her property and then by the insurance company. I understand that it is hard for insurance companies but I do feel they took advantage of my mother.
I cannot recommend this insurance company to others based on how they dealt with an old lady.
Sean

Very good company to deal with. Everyone I dealt with were really helpful couldn't fault there service

We had never had an insurance claim before and your staff helped us through the process

Terrible company totally undercut us so we were out of pocket by over £3000. The whole point of insurance is to put you in the position you were in prior to any accident. From start to finish it was clear all they were concerned with is how little they could get away with offering us. I would NOT recommend this company . We are back together now after a totally stressful time and £3000 worse off !

Absolute scam - buyer beware. Took out cover with these rogues only to be told that the claim I made was wear and tear after a storm damaged my roof. They basically could say that about absolutely anything therefore I am cancelling my cover with them immediately. The only way I could have known that my roof was not in a good way, would have been to get a surveyor in to assess it prior to taking the cover. They did not advise me of this and gladly took my money each month.