Very helpful in sorting out insurance for a house we no longer live in but needed insured. Came back with a very competitive price. Overall good experience.
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Lisez les avis des autres
Cancelled my home policy well within the 14 day cooling off period and was charged a £50 cancellation fee! No doubt it's in the Ts and Cs but wasn't clearly pointed out when I bought the policy onlin... Voir plus
I phoned with a fairly complex problem having not made up my mind what I was going to do. The person I spoke to (Philip Hampton) could not have been more helpful and supportive (and thoroughly pleasan... Voir plus
L'entreprise a répondu
We live in a SEPA flood area although the house is 40 feet above the river. We have lived here for 37 years and there is no danger of the house being flooded. Intelligent insurance excluded flood risk... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Intelligent Insurance
Écrit par l'entreprise
Intelligent Insurance is dedicated to finding home insurance for typically ‘hard to insure’ properties and circumstances. From unoccupied home insurance to insurance for listed buildings and holiday homes, we'll strive to arrange high-quality, competitively priced home insurance, whatever your property type, condition, usage or personal circumstances.
Coordonnées de contact
4 Lakeside, Headlands Business Park, Salisbury Road, BH24 3PB, Ringwood, Royaume-Uni
- contactus@intelligentinsurance.co.uk
- www.intelligentinsurance.co.uk
4,5
Excellent
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Simply great service
Web site is so friendly to use, asked if I would like a call back and speak directly to an adviser, Jack was excellent, went through all my requirements and got back to me with the quote and everything organised within an hour. Highly efficient. Certainly will be using this company again. Staff couldn't be more helpful.
18 août 2026
Avis spontané
Réponse de Intelligent Insurance
Thank you for such a lovely review, Crispin.
Friendly website, a proper call back, and everything organised within an hour, that’s exactly how we like things to work.
We’re really pleased Jack was able to go through your requirements clearly and get everything sorted so efficiently.
Thanks again for choosing Intelligent Insurance. We’d be very happy to help again.
Great customer service
18 août 2026
Avis spontané
Réponse de Intelligent Insurance
Thank you for your five star rating, Melanie.
Great customer service is exactly what we aim for.
Thanks again for choosing Intelligent Insurance for your home insurance.
Réponse de Intelligent Insurance
Another 5-Star Review!
Thank you, Graham.
We’re really pleased you found the team helpful.
Thanks again for choosing Intelligent Insurance for your home insurance.
Kindness makes all the difference
A little bit of kindness went a long way and I felt all the staff went out of their way to be helpful & ensure I got the cover I needed plus adding a couple of extra sentences to the policy stating that the insurer was aware there is an ancient mineshaft at the bottom of the garden & still provides cover on the normal basis. I was unable to get this added elsewhere. The price was better than last year's and I would recommend Intelligent Insurance to anyone who has slightly unusual circumstances.
17 août 2026
Avis spontané
Réponse de Intelligent Insurance
Another wonderful 5-star review.
Thank you, Cait.
Kindness really does make all the difference, especially when arranging home insurance for slightly unusual circumstances.
We’re delighted the team were able to help, make sure your situation was properly understood, and provide the wording you needed around the ancient mineshaft while still offering cover on a normal basis.
A better price than last year is always welcome too.
Thanks again for choosing Intelligent Insurance, and for your recommendation - in the end, it just goes to show that a little kindness, and the right intelligence, is all that’s needed.
Arranged by phone
Arranged by phone, with Sam who was friendly, efficient, clear and helpful.
17 août 2026
Avis spontané
Réponse de Intelligent Insurance
Thank you for the 5-Star review, Jenny.
Good value renewal price valuing loyal…
Good value renewal price valuing loyal customers, however, instructions not clear when trying to update payment details on line.
16 août 2026
Avis spontané
Réponse de Intelligent Insurance
Thank you for taking the time to leave us a review, Peter.
We really appreciate your feedback and are pleased you found your renewal price good value.
Thanks again for choosing Intelligent Insurance for your home insurance.
Extremely helpful, efficient and competitively priced
Extremely helpful, efficient and competitively priced. Really couldn't fault the service received. Really pleased!
14 août 2026
Avis spontané
Réponse de Intelligent Insurance
Thank you, Mr P, for the 5-star rating.
“Couldn’t fault the service” is exactly the kind of feedback that makes the team smile.
We’re really pleased we could be helpful, efficient and competitively priced too.
Thanks again for choosing Intelligent Insurance.
Check "Endorsements" carefully !
Got a really good quote from Intelligent Insurance for Home cover.......until I read the small print Minimum Security - Alarm : The insurer will not pay for any loss or damage caused by theft or attempted theft unless one of the following security devices are fitted, maintained in good working order, and put into effective operation at night and whenever the home is left unattended: • a NSI/SSAIB approved alarm system which is maintained in full working order under an annual maintenance contract • a central station monitored alarm system which is maintained in full working order under an annual maintenance contract • a BT Redcare alarm system which is maintained in full working order under an annual maintenance contract.
This is not mentioned in the main body of the policy which simply asks if you have an alarm fitted or not. The is a sneaky little "endorsements" button near the end that you have to click to open and this is listed in there.
So no alarm, no cover for contents due to burglary/theft etc. This is NOT a standard clause among the majority of insurers.
And insurers wonder why they have a bad reputation.
14 août 2026
Avis spontané
Intelligent Insurance did.
I caught in the realm of rejection by insurance companies for not insuring my home .Dunno why ? But while searching for reasons,intelligent insurance popped and i followed the procedures.Alas!!! i got a quote . It's worth it.
14 août 2026
Avis spontané
Réponse de Intelligent Insurance
Thank you, Olabisi, for your kind review.
Being turned away by other insurance companies can be really frustrating, so we’re delighted Intelligent Insurance could help where others couldn’t.
We’re pleased you were able to get a home insurance quote and that the process worked for you.
Thanks again for choosing Intelligent Insurance.
Needed to revise quote
Needed to revise quote. Was contacted immediately with updated figure. Followed payment instructions and, heyho, policy renewed. So simple
10 août 2026
Avis spontané
easy to access
all the info I needed was easy to get at. I could not see exactly how to upgrade to one of the options, but that didn't matter as I didn't want them anyway.
And my renewal premium went down!
8 août 2026
Avis spontané
A very proactive helpline assistant
A very proactive helpline assistant. Clarified & helped sort a few things I was unsure of. Tipped the balance to this insurance company for house insurance.
4 août 2026
Avis spontané
Staff at Intelligent Insurance are…very helpful
Staff at Intelligent Insurance are great to deal with on the phone. Really polite ,friendly and very clear with the cover and policy. They take their time to explain and don't rush you in any way.
Would recommend 👌
3 août 2026
Avis spontané
Very simple online quote and very…
Very simple online quote and very competitive terms.
Staff very helpful on the phone.
4 août 2026
Avis spontané
Réponse de Intelligent Insurance
Hi Dave,
Thank you for leaving a review.
A simple online quote, competitive terms and helpful people on the phone is exactly the balance we aim for.
Thanks again for choosing Intelligent Insurance.
Service supplemental to chatbot.
They phoned me back supplemental to my chatbot conversation in order to clarify some complex points regarding the build composition of my home. Further I was pleased with the difference with the lump sum vs instalment price and when they phoned me the next day for card payment they were on time and more than removed a 20p price variance.
4 août 2026
Avis spontané
Réponse de Intelligent Insurance
Thank you for your review.
We’re pleased our live chat and follow-up call helped clarify the more complex points around your home’s build composition.
It’s also great to hear the payment call happened when expected, and that the small price variance was sorted too. Sometimes the little details matter.
Thanks again John, for choosing Intelligent Insurance.
The process was straight forward
The process was straight forward, but the price was extortionate.
4 août 2026
Avis spontané
Réponse de Intelligent Insurance
Good morning David,
Thank you for your feedback. We're pleased to hear that you found the process straightforward. I'm sorry to hear your concerns regarding the premium. The policy quoted was for both Buildings and Contents Insurance and included 5 Star Defaqto-rated cover. Based on the details and level of cover requested, this was the most competitive price available.
However, if you'd like to explore alternative options, such as increasing your policy excesses to help reduce the premium, please feel free to contact us at contactus@intelligentinsurance.co.uk, and we'll be happy to help.
Kind Regards
Intelligent Insurance
Renewal of home insurance
Called to discuss the renewal of my home insurance. Jack was very helpful and handled my issue very well. We discussed the increased policy cost and can to an agreement of lower cost for the New insurance. I would recommend the company as they listened to my points and reduced the cost
3 août 2026
Avis spontané
Réponse de Intelligent Insurance
Thanks for the review, John.
We’re pleased Jack was able to talk through your home insurance renewal, listen to your points and help find a lower cost that worked for you.
Thank you again for renewing your home insurance with Intelligent Insurance, and for your recommendation.
Réponse de Intelligent Insurance
Thank you for your review.
Excellent service and a prompt call back is exactly what we aim for.
Thanks again for choosing Intelligent Insurance.
Extremely disappointed with this…
Extremely disappointed with this insurer, we are in central London and never had a problem with possibility of flooding. On the government site the threat is Very Low with our postcode.
They would not cover for flooding and when spoke to suggested special insurance for £800!
In over 25 years we have never had a problem nor refusal for insurance but having used Money Saving Expert site was tempted by price.
Buyers Beware and oh the next companies quote was good.
30 juillet 2026
Avis spontané
Réponse de Intelligent Insurance
Hi Michael,
We're sorry we weren't able to offer the cover you were looking for. Insurance decisions are based on a range of underwriting criteria and, unfortunately, we aren't always able to provide the cover or pricing a customer expects.
We appreciate your feedback and are pleased you were able to find suitable cover elsewhere.
Kind Regards
Intelligent Insurance
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