Izabel London Avis 

832
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I'm delighted with the dresses I've had from Izabel, they are beautiful quality. The cut of the dresses is very flattering for normal women, I recieve lots of compliments when I wear them. The cust... Voir plus

Noté 5 sur 5 étoiles

Absolutely love the wide selection of clothes I have purchased from Izabel London. Especially the wonderfull maxi dresses and the tops. Sizes are true and quality is exceptional. I very rarely return... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love the styles at izabel of London! Their customer service has been excellent in responding to a problem that I had with a returns parcel. The issue was resolved speedily and without fuss. I will... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

The dress I bought took a long time to arrive from China. And infuriantly it bears absolutely no relation to the original picture. I wrote to IL immediately I unpacked the parcel, asking for a return... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements pour femmes

Écrit par l'entreprise

Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

832 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(832)

60 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Lovely colours

Lovely colours, very flattering dress. Bought it for birthday. Can’t wait to wear it.

21 novembre 2024
Logo de Izabel London

Réponse de Izabel London

Hi Sri,

Thank you for your lovely feedback. We are so pleased to hear you are happy with your products and our services.

Your support means a lot to us, and we are grateful to have you as our valuable customer. We look forward to your future orders with us.

Kind regards,
Izabel Team.

Noté 5 sur 5 étoiles

Great outfits

Great outfits. Perfect sizes

21 novembre 2024
Logo de Izabel London

Réponse de Izabel London

Hey Enyo,

Thank you for taking the time to leave such a wonderful review. We are so glad to hear you’re loving your new pieces.

Your support means a lot to us, and we are grateful to have you as our valuable customer. We look forward to your future orders with us.

Kind regards,
Izabel Team.

Noté 5 sur 5 étoiles

Very happy with the purchases and the…

Very happy with the purchases and the service.

21 novembre 2024
Logo de Izabel London

Réponse de Izabel London

Hey Eve,

Thank you for taking the time to leave such a wonderful review. We are so glad to hear you’re loving your new pieces and our customer care team.

Your support means a lot to us, and we are grateful to have you as our valuable customer. We look forward to your future orders with us.

Kind regards,
Izabel Team.

Noté 5 sur 5 étoiles

Izabel London customer care

I emailed the customer care department of Izabel London on the 8th October received a response the same day. I explained in full my issue and found the member of staff who dealt with me to be extremely efficient. I received the item I had contacted them about this morning 11th October. So all in all a very speedy response and I am a very satisfied customer

8 octobre 2024
Avis spontané
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Réponse de Izabel London

Hi Sarah,

Thank you for your lovely feedback. We are so glad to hear you are happy with our customer care team.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team

Noté 5 sur 5 étoiles

I love Izabel London

I love Izabel London, Everyone is so helpful and friendly. I have had some really lovely clothes from here, now waiting for the Christmas lines to come in. I had problems changing my name on line after getting married, but with everyones help at Izabel it has all gone smoothly and is now done. What a lovely group of people to deal with so helpful and kind. A pleasure to do business with.

10 octobre 2024
Avis spontané
Logo de Izabel London

Réponse de Izabel London

Hi Gill,

Thank you for your lovely feedback. We are so glad to hear you are happy with our brand, clothing and customer care team.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team

Noté 5 sur 5 étoiles

Lovely dresses

Always great products and they fit my body shape perfectly. Generous sizing, so might have to start ordering smaller size in the future as I’ve lost a little weight. I have numerous dresses from Isabel, layer up fir winter or use as they are for warmer days.

23 septembre 2024
Logo de Izabel London

Réponse de Izabel London

Hi Helen,

Thank you for your lovely feedback. We are so glad to hear you are happy with our clothing selection and fit.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team

Noté 5 sur 5 étoiles

A huge Thank You …

I want to say a huge thank you to the customer care team at Izabel London. They have been absolutely fantastic. They went way above and beyond to help me with a problem. I accidently returned a parcel to them instead of the original company I ordered from. Izabel team spent hours locating my item and returned it to myself free of charge. I was not an existing customer so they had no obligation to help. I would not hesitate to order from Izabel London in the future. Fantastic service.

4 octobre 2024
Avis spontané
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Réponse de Izabel London

Hi Lesley,

Thank you for your lovely feedback. We are so glad to hear you are happy with our customer service team.

We look forward to your future orders with us.

Kind regards, Izabel Team

Noté 5 sur 5 étoiles

As always

As always , easy to order and delivered when specified, being an older customer I feel safe ordering from you

23 septembre 2024
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Réponse de Izabel London

Hi Maureen,

Thank you for your lovely feedback. We are so glad to hear you are happy with our brand, clothing and fulfilment speed.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team

Noté 5 sur 5 étoiles

Beautiful dress

Beautiful dress, arrived quickly. No complaints at all. Thank you.

23 septembre 2024
Logo de Izabel London

Réponse de Izabel London

Hi Brenda,

Thank you for your lovely feedback. We are so glad to hear you are happy with our clothing and fulfilment speed.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team

Noté 5 sur 5 étoiles

High quality clothing and 1st class service.

Just wanted to say this was the first time I have ordered from Izabel and I am over the moon with my purchase. I never know what the quality will be as have ordered from other sites and have been very disappointed by quality but not this time. The delivery was quick, the dress is absolutely fabulous and material beautiful very high end. I am so pleased with it. I decided to go up a size as I saw this dress in a local store in size 16 and it seemed small. So glad I did as it fits perfect. I am an older woman but still like to look feminine. This dress is just that. So thank you Izabel clothing for great quality clothing first class delivery and service. So much better than all the other online stores. I shall definitely be ordering again. Highly recommend

17 septembre 2024
Avis spontané
Logo de Izabel London

Réponse de Izabel London

Hi Trisha,

Thank you for your lovely feedback. We are so glad to hear you are happy with our brand, clothing and fulfilment speed.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team

Noté 5 sur 5 étoiles

An unveiled secret

I can't believe i hadn't discovered Izabel London before. The dress is beautiful, and it fits amazingly. Makes you feel a million dollars! Fast delivery. Easy transaction.

23 août 2024
Logo de Izabel London

Réponse de Izabel London

Hi Lenny,

Thank you for your lovely feedback. We are so glad to hear you are happy with our brand, clothing and fulfilment speed.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team

Noté 5 sur 5 étoiles

Speed of delivery and ease as I needed…

Speed of delivery and ease as I needed to return just one item.

23 août 2024
Logo de Izabel London

Réponse de Izabel London

Hi Cheryl,

Thank you for your lovely feedback. We are so glad to hear you are happy with our brand, clothing and fulfilment speed.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team

Noté 5 sur 5 étoiles

Love izabel London

Love izabel London dresses
Easy to order, quick delivery, lovely dress.

22 août 2024
Logo de Izabel London

Réponse de Izabel London

Hi Hazel,

Thank you for your lovely feedback. We are so glad to hear you are happy with our brand and fulfilment speed.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team

Noté 5 sur 5 étoiles

Excellent quality products

Excellent quality products at reasonable prices.. First class service from purchase to delivery, with excellent communication throughout .

22 août 2024
Logo de Izabel London

Réponse de Izabel London

Hi Michael,

Thank you for your lovely feedback. We are so glad to hear you are happy with our clothing, delivery speed and our customer service.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team

Noté 5 sur 5 étoiles

Fantastic!

Fantastic selection made with beautiful materials and constructed to last. All at an unbeatable price.

22 août 2024
Logo de Izabel London

Réponse de Izabel London

Hi Alison,

Thank you for your lovely feedback. We are so glad to hear you are happy with our clothing.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team.

Noté 5 sur 5 étoiles

Great quality items and unique designs…

Great quality items and unique designs too. Highly recommended

22 août 2024
Logo de Izabel London

Réponse de Izabel London

Hi Adriana,

Thank you for your lovely feedback. We are so glad to hear you are happy with our clothings.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team.

Noté 5 sur 5 étoiles

Stop the temptation!!!!

Oh dear, I wish I had never found the clothes from this shop as I can’t stop buying!!! I have bought the same style of maxi dress in every material they have and have actually had to purchase a new taller wardrobe to hang them in as they were too long for my cupboard!!
The customer service is superb with an answer for any query literally within a couple of hours or the next day at the most (none of this ignoring customers’ queries until two weeks+ later like I have had with another shop that sells some of Izabel’s items).
The prices are good and there is always some deal to be had, the loyalty club is very generous, free delivery (minimum spend applies) and free returns (unlike the other shop mentioned that won’t refund instore if PayPal is used, because they don’t take AMEX directly, and charge for returns for Izabel clothing- so I now just buy direct).
Superb quality clothing especially for ladies that are taller and they also use a size 18 model which gives a great indication of how an item will look if you are not lucky enough to have the physique of a supermodel!!
I have used this fabulous company for a couple of months now and can’t find any fault at all, so far, which is very unique in this day and age of appalling service for everything or a robot response. Thank you Izabel London!

29 août 2024
Avis spontané
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Réponse de Izabel London

Hi Mrs Elaine,

Thank you for your lovely feedback. We are so glad to hear you are happy with our customer service and our clothing.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team.

Noté 5 sur 5 étoiles

Very quick communication

Very quick communication. Extremely helpful, sorted out my issue instantly! Will definitely keep buying from Izabel London-love their clothes!

20 août 2024
Avis spontané
Logo de Izabel London

Réponse de Izabel London

Hi Yocheved,

Thank you for your lovely feedback. We are so glad to hear you are happy with our customer service.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team.

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service - staff who went over and above to ensure the customer is satisfied
I returned an item that proved difficult to trace and rather than it be my problem it became a problem to be resolved - which it was

21 août 2024
Avis spontané
Logo de Izabel London

Réponse de Izabel London

Hi David,

Thank you for your lovely feedback. We are so glad to hear you are happy with our customer service.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team.

Noté 5 sur 5 étoiles

Highly Recommended

Highly Recommended
This company I rate as 5 star, I honestly do recommend them. I wished to purchase a certain item which was not in my size on their website so I emailed their customer care team asking for some assistance. They replied promptly to my emails and even managed to source the size I needed to my joy. They went over and above my expectations for customer care. Today, my purchase has arrived and I can say the quality of the item is superb, I am incredibly impressed and I even received a discount which is a pleasant bonus! This is my first time shopping with this business and I will be back.
Well done Izabel London ….. you are fabulous 😊

21 août 2024
Avis spontané
Logo de Izabel London

Réponse de Izabel London

Hi Christina,

Thank you for your lovely feedback. We are so glad to hear you are happy with our customer service.

Thank you for being an Izabel Shopper.

We look forward to your future orders with us.

Kind regards, Izabel Team.

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