I'm delighted with the dresses I've had from Izabel, they are beautiful quality. The cut of the dresses is very flattering for normal women, I recieve lots of compliments when I wear them. The cust... Voir plus
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Absolutely love the wide selection of clothes I have purchased from Izabel London. Especially the wonderfull maxi dresses and the tops. Sizes are true and quality is exceptional. I very rarely return... Voir plus
L'entreprise a répondu
I love the styles at izabel of London! Their customer service has been excellent in responding to a problem that I had with a returns parcel. The issue was resolved speedily and without fuss. I will... Voir plus
L'entreprise a répondu
The dress I bought took a long time to arrive from China. And infuriantly it bears absolutely no relation to the original picture. I wrote to IL immediately I unpacked the parcel, asking for a return... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Coordonnées de contact
12-14 Chase Road, London, NW10 6EZ, London, Royaume-Uni
- info@izabel.com
- www.izabel.com
4,3
Excellent
832 avis
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Lovely products, great service
Lovely products, their dresses are always a great fit and really comfortable as well as really pretty.
In particular though Izabel delivers really exceptional customer service - I had an issue with delivery and they sorted it out quickly and efficiently. I was very impressed and will certainly be buying from them again.
14 août 2024
Avis spontané
Réponse de Izabel London
Hi Jenny,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our customer service.
Thank you for being an Izabel Shopper.
We look forward to your future orders with us!
Kind regards,
Izabel Team.
Awesome collection
22 juillet 2024
Great next day delivery after ordering…
Great next day delivery after ordering from another site and the parcel never arriving.
22 juillet 2024
Excellent customer service
Recently I bought two dresses and had to return them because they didn't fit me well. But I must say the quality of both the dresses was really good.
I had an issue with Evri ,with confirmation of delivery for a return and customer service at Isabel sorted out.I am definitely buying more stuff from Isabel again
11 juillet 2024
Avis spontané
Réponse de Izabel London
Hi Sapana,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our customer service.
Thank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
Good customer service
Although on this occasion, I didn't keep the dress I'd ordered , because it didn't suit me , I have to say that dresses I have ordered and kept previously, have always been of good quality and price .
I had an issue with Evri ,with confirmation of delivery for a return , and customer service at Isabel was exceptional.
Will buy from Isabel again
10 juillet 2024
Avis spontané
Réponse de Izabel London
Hi Liz,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our customer service.
Thank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
I am delighted with my purchase
I am delighted with my purchase. My patterned long sleeve midi dress is even better than I anticipated. Beautiful colours and looks lovely on. Perfect for a September wedding. The customer service when I had a query was excellent, so I shall certainly be shopping here again!
10 juillet 2024
Avis spontané
Réponse de Izabel London
Hi Jean,
Thank you for your lovely feedback.
We are so glad to hear you are happy with your purchases.
We look forward to your future orders with us.
Many thanks
Izabel Team
Great customer service
Great customer service regarding returns and refund.
6 juillet 2024
Avis spontané
Réponse de Izabel London
Hi Dawn,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our customer service.
Thank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
The dress is very pretty but very thin…
The dress is very pretty but very thin material and I feel it's expensive for what it is.
21 juin 2024
Réponse de Izabel London
Hi Duckworth,
Thank you for your feedback.
These styles are our best sellers. We will pass the feedback to our buying team.
We look forward to your future orders with us.
Kind regards,
Izabel Team
Réponse de Izabel London
Hi Linda,
Thank you for your feedback, and we apologize for the delay in processing your refund.
We had some issues with Evri and have since changed our courier service to Royal Mail to ensure these issues do not happen again in the future.
We have processed your refund on the 5th of July.
For further queries, please contact our customer service team at info@izabel.com.
Thank you for being an Izabel Shopper
Kind regards,
Izabel Team
Love dresses from Isabel really nice…
Love dresses from Isabel really nice quality and fit to size thank you xx
21 juin 2024
Réponse de Izabel London
Hi Maryann,
Thank you for your lovely feedback.
We are so pleased to hear you are happy with your products and Size.
Thank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
Dishonesty
I bought a dress online. The dress that arrived looked like it had been shoved into the back of a cupboard and was beyond creased.
To make matters worse the price tag on the dress was also different to what I had been charged.
26 juin 2024
Avis spontané
Réponse de Izabel London
Hi Sonia,
Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced. We have tried to contact you multiple times via email to resolve the issue, but unfortunately, we have not received a response from you.
We are committed to ensuring your satisfaction and would like to assist you in any way we can. Please reach out to our customer service team at info@izabel.com, and we will resolve this issue for you.
We look forward to resolving this for you promptly.
Kind regards,
Izabel Team
Great Company & Lovely Dress
I’d been waiting so long for this dress to come back in stock and when it did I ordered it in a flash. Big disappointment when it arrived as one sleeve had a pattern and the other didn’t ! It looked most odd …
A quick e mail to Customer Services and … wow, an immediate reply, a replacement dress posted out to me that day. I had to pay the postage to return the faulty one.
The level of communication from this company is really outstanding and is so rare these days.
Thank You Izabel London and to the team who made sure I had my dream dress to wear. Throughly recommend Izabel. Thank you once again.
25 juin 2024
Avis spontané
Réponse de Izabel London
Hi Jack,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our customer service.
Thank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
Bought for wife a couple of dresses for…
Bought for wife a couple of dresses for holidays spot on. Fast delivery and great service at great prices. Cheaper than some other brands. Had to do a return and promptly received a refund.. Will be ordering again in the future.
5 juin 2024
Avis spontané
Réponse de Izabel London
Hi Nick,
Thank you for your lovely feedback.
We are so pleased to hear you are happy with your products and our services.
Thank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
Great, responsive customer service
I contacted Izabel Customer Care this morning to let them know that whilst I was making an order, a 10% discount voucher had failed to apply successfully and I was charged in full. I received an almost instant reply, and the refund has already been arranged. I consider that to be stellar customer service- thank you!!
24 juin 2024
Avis spontané
Réponse de Izabel London
Hi Valerie,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our customer service.
Thank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
My original order was not delivered
Excellent customer service.
My original order was not delivered. I informed Izabel and they immediately sent me a replacement order.
18 juin 2024
Avis spontané
Réponse de Izabel London
Hi jean,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our customer service.
Thank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
Reliable, Excellent Customer Service
I inadvertently put in an incorrect old address for a delivery - contacted Customer services via email - service was excellent - it was sorted out and items will be delivered to my home address tomorrow.
Excellent Customer Service - beautiful products - I will definitely be dealing with this Company again. Perfect.
11 juin 2024
Avis spontané
Réponse de Izabel London
Hi Marilyn,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our customer service. T
hank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
Réponse de Izabel London
Dear Janet,
Thank you for your great feedback :). So glad to hear you are pleased your purchases and sizing of our products. Thank you for being an Izabel Shopper and we look forward to your future orders with us.
Kind regards Izabel Team
I am very impressed with Izabel London
I am very impressed with Izabel London. There was a fault on the product returns portal which they sorted out straight away for me. As always I'm happy with the clothes, but had to return one item as it was too big. Thank you Izabel London!
30 mai 2024
Avis spontané
Réponse de Izabel London
Dear Hayley,
Thank you for your lovely feedback. We are so pleased to hear you are happy with our services. Thank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards,
Izabel Team
THE best customer care team at Izabel…
THE best customer care team at Izabel the have received from any company in quite some time. I recently had an issue with one of my items - and they could not have been more understanding and helpful ~ and equally importantly ~ communicative. I can’t praise them highly enough.
9 mai 2024
Avis spontané
Réponse de Izabel London
Hi Lynn,
Thank you for your lovely feedback. We are so glad to hear you are happy with our customer service.
Thank you for being an Izabel Shopper.
We look forward to your future orders with us.
Kind regards, Izabel Team.
Good fit and quality
The dresses I chose were very good fit, and of good quality. Unfortunately, the material was not what I was expecting so I returned them but the quality and fit were excellent for the price. Delivery and return was easy, and the refund was returned no questions asked. I think this is excellent Customer Care.
22 avril 2024
Réponse de Izabel London
HI Lauder,
Thank you for your great feedback :). So glad to hear you are pleased your purchases and the quality and sizing of our products and our delivery service
Thank you for being an Izabel Shopper and we look forward to your future orders with us.
Kind regards Izabel Team
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