I'm delighted with the dresses I've had from Izabel, they are beautiful quality. The cut of the dresses is very flattering for normal women, I recieve lots of compliments when I wear them. The cust... Voir plus
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Absolutely love the wide selection of clothes I have purchased from Izabel London. Especially the wonderfull maxi dresses and the tops. Sizes are true and quality is exceptional. I very rarely return... Voir plus
L'entreprise a répondu
I love the styles at izabel of London! Their customer service has been excellent in responding to a problem that I had with a returns parcel. The issue was resolved speedily and without fuss. I will... Voir plus
L'entreprise a répondu
The dress I bought took a long time to arrive from China. And infuriantly it bears absolutely no relation to the original picture. I wrote to IL immediately I unpacked the parcel, asking for a return... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Coordonnées de contact
12-14 Chase Road, London, NW10 6EZ, London, Royaume-Uni
- info@izabel.com
- www.izabel.com
4,3
Excellent
832 avis
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Extremely disappointed-insulting behaviour
Extremely disappointed. I placed an order on sunday for an event for next day delivery and paid £4.95 on sunday. It was suppose to be here by max Tuesday but upon enquiring i was told that royal mail messed it up(although royal mail claimed they didnt receive it yet). So the parcel comes on Wednesday and i had to take half day to receive it. I clearly told them to refund my next day delivery fee to which i get a response that 1.05 is refunded as they deducted the rest as standard delivery. My order was way above £50 so it was free delivery anyway. This is so disgraceful as if the customer representative was trying to insult me for asking my money back.
They did say they dispatched another one on monday so return it when u receive it. I never got any email for that other parcel from royal mail! What an absolute disgrace when you try and shame your customers when they ask for their money back. Never coming back here and definately not letting anyone from my circle to go through this absolute disgrace.
24 avril 2024
Avis spontané
Réponse de Izabel London
Dear Anum,
We regret to hear about your unpleasant experience with Izabel. We strive to provide the best experience and service to our valued customers. You placed your order on Sunday; however, please note that our warehouse is closed during the weekend. Orders placed after 4:00 PM on Friday are dispatched on the next working day, which was Monday.
Your order was dispatched on Monday with next working day delivery, and a dispatch notification email with tracking details was sent, indicating delivery on Tuesday. Upon your inquiry about the parcel, we promptly investigated. Unfortunately, Royal Mail did not provide any updates. To avoid further delay, we offered a replacement, as Royal Mail typically takes 72 hours to respond.
Our standard next day delivery refund policy was applied, and £1.05 was refunded to you without realizing your order value is above £50. The replacement and its tracking details were also mentioned in the same email. This action was taken on Tuesday.
Subsequently, upon your dissatisfaction with the refund, our team realised that a mistake has occurred on our end. As a result, the delivery fee of £4.95 was refunded. Please note upon checking the tracking details, we can confirm that both parcels have been delivered.
Should you have any further queries, please don't hesitate to contact us at info@izabel.com.
We sincerely apologise for any inconvenience caused.
Kind Regards
Izabel Team
I purchased three tops for a cruise
I purchased three tops for a cruise, the lovely green sequins top looked stunning until I wore it and the sleeves got caught on the front of the top within seconds of putting it on, throughout the couple of hours I wore it the top caught many times and looked a right mess when I took it off. I contacted Izabel and they cheekily offered me 30%off if I kept the top, when it was all snagged and not fit for purpose, I asked for a refund and sent it back on 2 April by Royal Mail 48hr, yesterday they are still refusing to give me a refund because they say they still haven’t received the top although they have the tracking and the proof of purchase, their emails are in very poor English and I am being penalised due to royal mail’s incompetence. 10 emails later, it’s like trying to get blood out of a stone, never again Izabel, your customer service stinks.
10 avril 2024
Avis spontané
Réponse de Izabel London
Hi Gillian,
We sincerely apologize for any inconvenience caused. We received your email on March 28 and responded on same day.
As you sent item back us on 2nd April also, we tracked the item while it was in transit; we use royal mail tracked 48 prepaid labels, but royal mail sometimes takes more than as usual time which is completely out of our control.
As per our policy all return and refund takes up to 20 working days from the day you post the parcel, We processed your refund within 7 working days which is far less than our policy
Please feel free to contact to us if you have any further query.
We are sorry for any inconvenience you caused.
Kind Regards
Izabel team
I've ordered from them a few times and…
I've ordered from them a few times and mostly I have loved my clothes that I've order. Last order, I got three dresses and decided to return two as I didn't like them on. It was really easy to return and I got my refund quickly
13 novembre 2023
Avis spontané
Réponse de Izabel London
Dear Toria,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
First time ordering from Izabel London.
First time ordering from Izabel London.
Unfortunately the lovely coat was too big so I had to return. The packaging was lovely and so easy to return using the label provided using Royal Mail.
Waiting on my refund now but can't imagine that will be too long.
Will order a smaller size.
Order No 353011
A.C.
Thank you !
14 février 2024
Avis spontané
Réponse de Izabel London
Dear Alana,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Top was too big didn't like it .
Top was way to big didn't like it haven't had a chance to send it back yet still in hospital
.
22 janvier 2024
Réponse de Izabel London
Dear Joy,
Sorry to hear that you are unwell and in hospital. Once you are well please return the item using the prepaid return label and our refund team will process your refund.
Kind regards
Izabel Team
Fast efficient service
22 décembre 2023
Réponse de Izabel London
Dear Jo,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Not got in touch with me ?
Unfortunately I received a faulty item, from iazbel London,
I have email Izabel London but izabel London have not got back to me yet?
I also received 2 jumpers which should have been exactly the same but one of them was
bigger than the other,
I email iazbel London but izabel London have not got back to me yet ?
I still have not got an email about the query to do with the jumpers from izabel London dated 18/01/2024
I have just got a email relating to the parka jacket I bought.
22 décembre 2023
Réponse de Izabel London
Dear Lisa,
Sorry to hear that you were not contacted on time.
During the festive season, our office was closed from December 29th to January 1st, 2024. To provide timely information, an automated message was sent out to notify individuals of our Customer Service office timings when emails were received. We have received you email on 28th December after out of office hours. We resumed operations on January 2nd and promptly addressed your email on the same day.
Following discussions with our Customer Service Team, we can confirm that your issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding.
If you have any further questions or concerns, please feel free to reach out to us.
Kind Regards, Izabel Team.
Réponse de Izabel London
Dear Sheila,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Izabel London
Thank you Izabel London for processing my refund for Order No: 307934. It was a lovely dress; it's just that I thought the floral colour was pink - that's how it appears on the website, but when it arrived it was more of a beige colour and I can't wear beige.
Unfortunately, I have had to return Order No: 307958 - another lovely dress, but it was too small for me. I look forward to my refund in due course.
Thank you for your good customer service.
13 septembre 2023
Avis spontané
Réponse de Izabel London
Thanks for the 4 star review!
Best Wishes,
Izabel London Team
Great quick service delivery excellent…
Great quick service delivery excellent had to send one item back quick refund
21 août 2023
Réponse de Izabel London
Dear Jane,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Ordered from here a few times
Ordered from here a few times. Love the choice and clothes that arrive. Fit great and look great. Deliveries have always arrived in good time.
21 août 2023
Réponse de Izabel London
Dear JB,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Réponse de Izabel London
Dear Adriana,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Order cancelled by them
Order cancelled by them, showed in stock when order placed though. Not happy at all!
27 juillet 2023
Réponse de Izabel London
Dear Sarah, Thank you for your review. We have looking into your order and unfortunately, the style was sold out in your size by the time the parcel was prepared and this happens occasionally, especially during busy sale season.
Kind Regards,
Izabel London Team
great dress excellent service
11 juillet 2023
Réponse de Izabel London
Dear Rachel,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Excellent experience
Excellent experience
From ordering, delivery, return and refund, all good, happy customer!
30 juillet 2023
Réponse de Izabel London
Dear Aulia,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Great quality
Great quality! The skirt I bought is amazing. Perfect material, only thing I would say is that it’s a touch too long.
26 juillet 2023
Réponse de Izabel London
Dear Tammy,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Lovely well fitting dress
31 juillet 2023
Réponse de Izabel London
Hi Pamela,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Réponse de Izabel London
Hi Claire,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Quick reliable and using royal mail so…
Quick reliable and using royal mail so parcel is safe.Love the jacket as well it's unusual and different to what stores offer
5 juillet 2023
Réponse de Izabel London
Hi Anne,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
Great clothes
Great clothes, good variety of styles and sizes. Delivery within 3 days everytime.
30 juillet 2023
Réponse de Izabel London
Hi Barbara,
Thanks for the 5 star review!
Have a good day!
Best Wishes,
Izabel London Team
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