Jarrolds Avis 

Brilliant communication from their ordering department. I placed an order online and wanted it delivering to an outlying branch, which wasn’t listed on their website. Quick and personal response to ensure this was possible. I was kept fully informed. Very happy

Excellent customer service from the staff at Jarrolds , the dress I wanted to buy was in the sale but not on the online web site, they don’t usually take orders over the phone. Everything is on line now, but the dress wasn’t showing on line. So the Mint Velvet dept. Wrapped & sent the dress which I received the following day! So thank you very much Drew Turner & Belinda from Mint Velvet. Wendy Taylor.

Sad to leave a bad review after using this store for so many years. Yesterday i bought a Tom Ford Aftershave and paid £174.00 for it. Thinking it was pricey i decided to check the price with other department stores. Harrods amoung outher more luxury stores in London charge £164! and this generally includes postage. I prefer to try and support local stores like Jarrolds but having been charged £10 extra i will no longer continue to give this store my business.

A truly wonderful experience today for lunch at the Exchange in Jarrold. Varied menu and wonderful staff, especially James who was very attentive without being intrusive. A relaxed atmosphere to enjoy excellent food on our first ever visit to Jarrold. Will certainly make a point of lunching here again on our next visit to Norwich.

They took payment for two items both £100 + and then told me they did not have them in stock, still waiting for a refund! Avoid!!

First time in Norwich for many months and first thing to do is go to Jarrolds for breakfast and coffee.No breakfast only bacon rolls, no coffee top up,
no atmosphere 10 customers and now 2 less.This should be the time to make up for lost business. Very sad.

I ordered a size 8.5 in a pair of trainers, when the trainers came they were size 5! I contacted the company by phone who admitted that they never had size 8.5 in stock!!

My niece is a size 5 and agreed to take the trainers to save me the trouble of returning them. I emailed the company explaining this and suggested that the least they could do was refund my postage cost as they’d sent me the wrong item!! They did not even bother responding to my email!!

First and last time!! Never again!!!

Update: Emailed the company again with photos- no response. Rude and apathetic - Avoid!!!!!

Selling items with no stock !

Very poor service, items are advertised as in stock, purchased and paid for only to have the order then cancelled. They have had my money for 4 days now and I am still waiting for a refund.

Not worth the hassle, purchase from elsewhere.

Ordered an item and received an email the next day cancelling it as they don't have it in stock. Seems it's a regular occurence from other reviews. Not impressed

I would love to give a big shout out to Paris who works in cosmetics.
He was so helpful and went above and beyond to help me with my mascara choice.
Thank you Paris you are an asset to Jarrold’s. So helpful, friendly with a passion for makeup. You really made my day!

I ordered a dress online for a present. The order went through and I was awaiting my parcel, then two days later they emailed saying that my item was out of stock. I've seen that this has happened to other people. Please sort it out!

I'm somewhat surprised by some of the reviews here as my experience was excellent. We ordered a couple of Denby bowls which arrived very quickly and well wrapped. After delivery I noticed that I'd ordered the wrong style for one of the bowls - emailed customer services, got a very quick reply saying to simply send the bowl back and they would send out the correct one at no extra charge. Posted the bowl back on the Friday, and I just received the replacement today - Tues - two working days later.

Very happy with what we have bought and with the customer service here, and wouldn't hesitate to buy from them again.

I discovered this site when searching for some makeup. I was a bit skeptical to order based on the reviews here. However, my item was dispatched the next day and arrived promptly.

I had to return the makeup as a newer version was sent and I ordered the older product. However, this was an understandable mix up and the customer service team responded very quickly to my return request. The refund was processed promptly on return.

Overall, I would recommend this site and would order again.

After reading a considerable amount of reviews on here, I have to admit I was very dubious about ordering from them. However with a very competitive product price and a saving of £50, compared with competitors I thought it was worth it.
What an excellent service, I received a confirmation email once I'd placed the order, an email when it was despatched and the product arrived promptly.
A great shopping experience and I'm pleased I decided to order.

Dreadful, sell items they don't have and let you know in dribs and drabs. The worst company to deal with, disgrace to online shopping. AVOID AT ALL COSTS

Terrible experience: ordered a pen over a week ago and heard nothing. Had to email and eventually telephone to be told it was out of stock and I had been advised of this. I had heard nothing!!! Terrible customer service. Avoid!!

We ordered a red, digital slow cooker and got a confirmation which showed a picture of the correct model. However, what turned up was a bronze, non digital, much cheaper model. We emailed customer services but 10 days later have heard nothing and the item ordered is no longer on their website. This is a company I will not be dealing with again.

Made an order on the November 30th and paid 3.65 for standard shipping (3-5 business days). Well it's December 17th and the order has not yet arrived. When you can actually get in touch with them (which would be a so called miracle), CS just says they have no control over it, no tracking number to provide and that I should just wait for it. Completely useless and absolutely no regard for the customer and for the fact that relied on their shipping times indications to order before I left the country.
I've just asked to cancel it - let's see if I will get an answer.

Ordered 2 pudding basins late Sunday evening and they arrived on Tuesday - perfect thank you. They were really well packed as well.

Ordered the Charlotte tillbury icon pallette for my daughter started to worry after a few days as hadn't received despatch confirmation, contacted jarrolds through email I had a lovely lady called lianne message me back straight away to confirm parcel had been despatched it has arrived today well packaged and intact.