JoeBrowns.co.uk Avis 

What a company!
Not only fabulous clothes and homeware, but absolutely amazing customer services.
I had a problem with an item and they have gone above and beyond. Thank you, Lewis!

I've had quite a few items from Joe Browns over the years. The designs are excellent, I really like the styles. But, the quality is just appalling. The materials are cheap and the manufacturing is not good.
I've just returned the last item I will buy from them. I can't keep trying. it's time to go elsewhere and draw a line under Joe Browns.

EDIT: You won't find me on your system as I bought from Amazon, not direct from you. I also don't appreciate the TrustPilot threat of taking this review down if I don't provide you with my order details. Shocking, how NOT impartial this website is. Not worth leaving reviews when TrustPilot can be bought.

I have just taken delivery of a blue short sleeve jumpsuit. I am so dissapointed. It’s a bad fit…. The quality is rubbish…. It was made for a giant. Brenda Cassell.

I've viewed the new season and the clothes/shoes look fabulous however in the past I have ordered several coats, shoes and boots. Unfortunately the quality is poor. This has put me off purchasing any further items. Such a shame!

So disappointed. I used to shop at Joe Browns a lot and was always happy with the quality, but recently bought a skirt in my usual size and it was far too small. So disappointing to see that they’ve decided to follow other high street shops in sizing down their women’s clothing to deter plus size women from buying from them, therefore leaving not many places that we can shop from.

Amazing customer service
Beautiful crochet dress, thank you so much, Lorraine you a angel 😇

I drove 2 hours to go to the Joe Browns store in Meadowhall as I wanted to be sure on sizes. Lovely shop and the assistants were so helpful. It was the best service I’ve had in a shop since moving to the UK 5 years ago. Because I live so far away, the assistant suggested she order online for me so I could send the clothes back if I changed my mind. Unfortunately, something went wrong with that and I saw on the email confirmation that two of the same dresses had been ordered twice. I emailed and customer service corrected the order - and cancelled the £5 difference as the right dress was more expensive. I love Joe Browns’ clothes and it’s great that the service matches them.

I used to order a lot of clothes from Joe Browns but I have just received the Charming Check Skirt and to be honest the quality is absolutely awful. Considering it should be an 'autumn' skirt, it is as thin as it could possibly be and the lining only reaches the knees. I am so super disappointed. Joe Browns - I am sure that there are many of your customers that would pay a bit more for decent quality. Me being one of them. Everything I order from you now I seem to send back because of the quality. What a shame as I loved the pattern and colours of the skirt.

Ordered pink boots came really quick great quality excellent price perfect fit beautifuly made ordered another pair as sale price fantastic would highly recommend.

Overall I have been happy with my order, arrived quickly and kept up to date with everything via email. The clothes are lovely but they are getting more expensive.

Order not delivered. Evri have said on numerous occasions, they have had issues with the address. The issue is they haven't been here. Contacted customer service, they have said they will send a form out. What good will that do and certainly no good if they send it out with Evri, I'll never get it. Knowing that this has not even been delivered, they have just taken money out of my bank for items. I think the issue is Evri, but it's Joe Brown's that chooses to use them. First time I've shopped Joe Browns in a while. Think it may be the last. Not impressed.

Still waiting for my order placed nearly two weeks. And have sent multiple messages to Joe Browns via their online “contact us” form and also messages their Instagram. I started messaging them 4 days ago and have had NO response (even though they state they will reply within 48 hours) and still no parcel???

I had tracking and dispatch email sent last Friday ( 8 WHOLE DAYS AGO) and still the tracking update states “we are expecting your order”.

Is my parcel lost???? Is anyone ever going to reply????

Bought a dress at beginning of June there was a minor fault with it, customer service went above and beyond to address the issue all resolved quickly and efficiently. Great Experience. Thank you

Been using Joe Browns for a little over a year. Bought about 15 shirts, jumpers and jackets. Generally pleased. Like the designs.
But one shirt worn and washed no more than 5 or 6 times the seam joining the shoulder piece and the back has simply given way. And on a lightweight knitted polo shirt, a seam gave way after 2 or 3 wears and washes. Don't have a problem with other clothing. So believe it's a quality issue at Joe Browns / some of their suppliers. Of course both items beyond the 28 days for return. But surely they should last longer than this....

Addendum
Jow Browns have called me (same day I left this review) and resolved matters very fairly. Excellent customer service.

I am still awaiting since April for a complaint to be answered. Many photos attached to emails have been sent.
Nice clothes but poor customer services.

Customer fulfilment issue but with order confirmed. Following a call and email to chase it, found the item out of stock and never going to arrive.
I was expected to reorder over the phone as a return had been received. I had no proof the first order was cancelled so likely be paying twice. Not reassured by the matter of fact approach on the phone. I will not bother with their online shop again as clearly their stock system is not efficient.

The products are of superb quality, unfortunately the service is poor. I ordered 3 items on May 6 2024, one item arrived within days, the next arrived around June 6, the final part of my order has now been dispatched, June 19. No replies to the emails that I've sent querying when my order would be fulfilled. I love the clothing but in future will shop in store not online

Very disappointed, have purchased a few items recently so decided to order a new shirt for the summer, it arrived in the expected timeline and was here in time for a weekend function. Issue was I ordered a large, dispatch note said large but the shirt however was a small.
I contacted Joe Browns on their website and 2 wks later still heard nothing, I have returned the shirt and again still heard nothing about my refund or indeed an apology. I have however been bombarded with emails trying to sell me stuff
Overall a rather poor customer service experience

Great clothes, fits true to size, delivered fast. Excellent service

Absolute con.!!! I ordered 2dresses and the free gift, the free gift £30 3 piece beach bag set. Received the 2 dress but no beach set, instead they sent 2 mugs that are of no use to anyone, I phoned the company the gentleman was rather rude, he told me they were out of stock and the offer had ended, he asked did I order from the book, no I ordered online. Absolute Lie!!! They were still offering the free gift as the beach set, which they state was out of stock, I purchased a beach set to see if it would bounce back as out of stock. Nope it’s on the delivery van on its way to me, so not out of stock. I contact them again to say how come you said out of stock, but we can still get it, only as a purchase. Their excuse. We put some aside as free gift and some back for sell. I’ve check with TS it’s classified as false selling. The officer said they could just put 1 aside, use it as a selling tactic to gain lots of sales knowing the customers weren’t going to get the free £30 beach set. Con!!!