JoeBrowns.co.uk Avis 

Brought the teal.fringed bag. First the handle broke. Great customer service the replaced it. Now the fringing is coming out. Have lost three strands already. Only really had it a month and half. Wouldn't recommend

I do love a quirky jacket and Joe Browns have some lovely ones, but the sizing is sooo inconsistent. I recently bought the Military Jacquard Jacket in a size 10 and it was too big (have returned for a size 8). Then I treated myself to the Showstopper jacket in a size 8 and it's far too small, I think I need a size 12! I have two older jackets, one's a 12 and the other's a 10, both fit perfectly.
Please standardise your sizes!

I have been buying from Joebrowns for several years because I love the quality of the clothes and the style.

Once I moved to Spain, I continued shopping, but I am very unhappy about their return policy. Basically, you have to organize the return shipping by yourself by finding a shipping company and also paying for it. This means that if you buy something and you don't like, then you are stuck with it. This is such a shame, I hope they will change this with time.

The first few years of ordering from J B’s has been excellent. However the men’s shirts are no longer of good quality and the Heritage Floral shirt, SM712a costing £40.00 which is very attractive and goes with virtually any colour of trousers, was disappointing. The first one had a hole by the chest and it was replaced on trust before we returned the torn one. The trouble is the next one had a print fault also in the front. May I suggest to Joe to change their provider as the staff at Joe Browns are excellent. I hope this will be noted by JB as I will be sorry if the quality continues to fail and we have to buy elsewhere. Especially as the sizes are American sizes so they fit my tall son who’s 6.4” tall! I can’t give the order number as it was a gift. I’ve guessed the delivery date as I’ve no idea of that either.

The item which cost £174 was left out in the rain without any shelter. I was not home. The item was not even taken to my front door, it was left at my front gate in full veiw of the road. No proof of I.D was taken. I suggest you change your delivery company. I expect more care when I order an item on line whether it be £174 or £1

It's always lovely coming into Joe Browns at white rose Leeds.

I have purchased quite a few things from here

What makes it extra special is the connection you have with the staff. Especially one young lady.

Jasmine is wonderful. Always polite. Always helpful.

As I suffer with mental health problems and depression and suicide and dementia Jasmine has always got time for a quick chat whether it's to say hello or to see how my day is going. She really is a treasure and I'm grateful fir her help xxx

I came across Joe Browns by chance when I was looking for a denim jumpsuit. I ordered on line and after I payed I worried I may of ordered the wrong size. A number was easily advertised on their site and the phone was answered within seconds by a friendly lady who changed the size for me. The order said it could take up to two days to be dispatched and a further two to be delivered. I received my order the next day and I am super pleased with my purchase. It fits perfectly and is amazing quality at a reasonable price. Thank you 🙏

I bought 2 pairs 3/4 shorts started to wear them while later when I was noticing the Zips in the 2 pairs was always difficult to undo and do up I noticed the 2 pairs Zippers was shorter than on normal shorts and trousers.
I did complain not long after I received my order but told no issues from anybody else, wasn’t happy about the response but went along with them .
I started wearing them again couple weeks back but again having to undo my belt button then zipper then move my shorts down a bit to be able to use the toilet.
So complained again about same issues, originally I was asked to send them back for a refund then asked to send a pic in of the wash label to show I have hardly worn because of this issue .
Now to be told nothing can be done because it’s been a long time well it’s been a long time because nothing was done in the first complaint I made.
So totally not satisfied or happy about this outcome .
I feel let down by the professionalism of such a company even though I do still buy from them.

Straight off, I have only ordered shirts, sweatshirts,jumpers , and latest purchase is a multi season shirt/lightweight top. I like the colour pallet and design's they offer.The quality of product easily sits with manufacturers who charge more.. the latest purchase is perfect, hence ordered another.

I am fed up of ordering size 8 ladies footwear to be then sent a size 41 EU. The website size guide says 8 is a 42, as it has been for the last 40 years I have been wearing them in the UK. I keep having to pay for delivery and ending up with nothing. Terrible - change your site or even better get proper size 8's.

I have bought several items from here absolutely love their clothes and designs but just wish they would make skirts in 2 lengths! We are not all teens or younger people but love your skirts please do Lengths in 48cms that would be Great. Thankyou I bought items all through summer so no order number for recent purchase but would love to be able to purchase items if skirts were a little longer

I would absolutely rate my experience with Joe Browns' customer care service a good, glowing ten stars if it weren't for the limit.

Lewis has been of such immense help to me the past month (and counting, actually...🤭) since I started bombarding him with queries on 01 Oct 2024.

He has always been extremely prompt and meticulous in his replies to my numerous questions, which were mainly queries on various products initially.

However, it is his incredibly heartwarming customer-oriented thoughtfulness and generosity that moved me to compliment on his professionalism, and to express my deepest appreciation for the times he had so very kindly went beyond his duty to make my experience at Joe Browns a memorable one.

Before checking out, I struggled enormously with claiming a discount from a referral code, spending almost an hour on it. It might've been insignificant to others, but every dollar and cent from the discount mattered to me as I was going to have this shipped to my residence in Singapore. Some offsetting would've been ideal. When I emailed Lewis about this, he clarified - and apologised, which there was no need to🙏😅😁 - that I was not entitled to it due to the way the discount/promo/offer system/programme was designed, and justifiably so. Even though I had never once mentioned my frustration with the system to him, his gracious gesture of generosity took me by a great, pleasant surprise. As I am unsure if I am allowed to specify the details here, all I can say is that Lewis freely and joyfully went the extra mile to accommodate me even though I had never expressed my annoyance with the discount code.

It is not only this one instance, but through other episodes I've had in the past weeks as well where Lewis has demonstrated a particular sensitivity to my needs. I am in awe and deeply appreciative of the way he attends to my queries so thoughtfully and carefully - crafting painstakingly time-consuming thorough emails detailing what I'd need to do with returns and exchanges made in the UK, considering it'd be my first time doing so - and extending help far too kindly and empathetically even when it wasn't asked nor implied (but they are always very much welcome by a shopper who's always seeking and/or seizing the best bang for her buck!😆). I am truly impressed by and so grateful for how delicately sensitive Lewis is to the desires of an enquiring customer like myself.

The interaction I've had with him is honestly so, remarkably pleasant, warm and sincere that I'd be denying my conscience and doing Lewis a disservice if I wasn't gonna leave him a review of his outstanding work ethic. From selection/browsing to checking out, and now to making refunds/exchanges, Lewis has certainly been of invaluable help to me at every step of the way and process, and extremely understanding too. The correspondences we've had are undeniably telling of his excellence at ensuring my virtual shopping experience at Joe Browns is/would be a truly positive, and genuinely customer-centric one. Lewis is always ready and strives to assist/advise me to the best of his ability should I need anything more. I can't be any more thankful to him for the lengths at which he goes to ease my handlings/possible inconveniences with any of my Joe Browns purchases. That being said, I am aware that an overall positive shopping experience comes with both parties being reasonable. Rest assured I won't exploit your kindness (and neither should any of us), Lewis! 🙏😅

And last but not definitely not least, such a brilliant asset to the company definitely deserves a pay raise/rank rise, Joe Browns!!!😉😏

P.S. Thought I should comment briefly on the products since I see many entries here on that.
I haven't had much issue with my purchases from Joe Browns - this is my second bulk buy, with my first being last year of about the same time. I never return my items as I'm satisfied with them (and also because the shipping would be a punishingly hefty sum), except for the Jersey Roll Neck Top (White) which I've found rather baggy and long at the sleeves for my usual size (8). Not sure if it's an issue/exception with the cutting for this one because my skirts from Joe Browns (of the same size) fit rather fine. That being said, I've never ordered tops from them, so not really sure on the standard cutting/fit for their sweaters/shirts/jumpers. Also thought that the price to quality/material ratio for the turtle neck jumper could be better considering it's viscose. I'd much rather pay more for something more elaborate/of better fabric than the standard price for it (e.g. tweed, boucle, cord, suede etc.). Anyways, won't be amending the rating as the title has indicated this as a review purely and entirely on Lewis' stellar help to me.

Cheers! :)

Bought the Robyn Tooled Strap Boots and OMG, I am in love. They fit just right, they look absolutely beautiful and the colours and detail are gorgeous. I am so happy I saw these and decided to buy them. I can’t stop admiring how perfect they are.

I found the quality bad and the rousers ill fitting. I don't have a printer or local post office so couldn't return.

I ordered a couple of items from Joe Browns for presents they are great quality and so quirky, all were delivered really quick too! Would shop again!

I recently bought the full length burnt orange coat, In store, surprised to say that the size i thought i wanted was to big i went down the photo does not do this beautiful coat justice it has other colours running through it, it will look lovely with a nice pair of boots its a nice weight nice and long The lady in the shop said its so lovely on. I would recommend it .

19th October.
Further to my earlier review I would like to edit this and give Joe Brown a more positive one to be fair.
I received my order today and was thrilled with both items. They are exactly as was shown in the advertising leaflet I am delighted.
I apologize as my frustrated comments were a bit harsh. Apart from my comments about lack of communication I take back my negative criticism and would be very happy to order from Jo Brown again.

Still waiting on my order to change from 'processing order' to 'shipped'. Ordered 2 items online from Joe Brown website on the 4th October ..told delivery would be by 11th......Now customer service says ( AI!!!) they will be shipped soon but will still take up to 6 to 8 days!! The company took my money first without checking whether the items were available. They are either in stock or not?? What is the problem.?? If my order is not shipped today. I request a refund ASAP. Very very disappointed with the treatment of a customer.

Great products, unfortunately they can't deliver, if you pay for next day delivery, every time now it has taken at least 5 working days if you are lucky enough to have your order delivered at all. Terrible customer service. It's a shame really because they are good clothes.

I was looking for a festive dress and spotted this on Joe Brown's site, I'm so happy with it the quality is excellent and love the pattern can't wait to wear it. I ordered a size larger as it looked a more fitted dress so a 16 instead of my regular 14, but it fits great.

I ordered a top which had a free postage code. I missed the place to add the code, emailed customer service and they refunded me. The top had just gone down in the sale, they refunded me the difference as well. Very quick replies from them and I am over the moon with the refund. Thank you Joe Brown 🥰