JoeBrowns.co.uk Avis 

I love Joe Brown’s clothes. I’ve been a customer for many years and my lovely husband very kindly buys me a gift voucher for Christmas every year with them. This year, I have had trouble finding anything in styles I like and, when I did, I had to return it due to quality issues. Return was an absolute nightmare- but that was down to the ever-useless Evri! Joe brown’s end was faultless. I just hope I can find something to buy from their new collection when it comes out 😐 and maybe one day they’ll stop using Evri PLEASE!

Faulty item returned with no issue. Then ordered something which I was aware might be a couple of weeks late then got informed it would be delayed further.
Clicked to accept marketing contact. Now getting bombarded with emails and you tube ads and impossible to stop. Not normally had issues but it's all gone a bit downhill recently.
They use Evri for delivery as well as packages turning up is a surprise

Lovely items, delivered promptly and fit was as expected.

Place an order on 12/02/24, we requested a alternative courier from EVRI we were offered FedEx who delivered our package to the correct address on time, however as the address is chosen from a drop-down box JoeBrowns picked a different address which meant no one wanted to help because it was delivered to the correct address on the package. JoeBrowns response was disgusting spoke to me over the phone while eating and drinking and no apology, can even read an address properly, disgusting, FedEx did offer to help and apologise for someone else's mistake but I had to travel 3miles to retrieve my package and pay for the privilege, useless

I won’t buy anything anymore from joe browns there prices have gone up significantly and the quality is dreadful.

I ordered 2 dresses online and paid extra for express delivery.
Unfortunately Evri lost the parcel and I was going away.
I spoke to Emma at Joe browns customer service who immediately refunded my postage.
I tried to contact Everi but that was a useless.
Emma tried to get some information from the courier but to no avail.
The parcel did arrive a few days later in was in a safe place, but I was not at home.
I want to commend Emma from Joe Browns for her efforts.

As per my previous review, I had trouble with the zips on two dresses I bought, I was told if I sent them back I would get a full refund.

I sent them both back but only got refunded for one.

Excellent service from Joe Brown love the mens jumper range I have 4 different ones excellent quality and love that they are different compared to anywhere else else

I recently ordered some items in the post-Christmas sale. Unfortunately I received an incorrect item which was labelled correctly but in which the contents were wrong. I contacted the company who responded quickly and immediately sent out the correct item without even waiting for me to return the incorrect item, which is great. They also applied a coupon code which I had forgot to use in my initial order, which was very good of them.
The replacement item was sent out basically the next day, and I am overall really impressed with their resolution of the problem.
I've never dealt with a company who is happy to send out replacements without even receiving the other items back, it's really good customer service.
I love Joe Browns style of clothing too!

Wanted to purchase a few garments from them however
when I got to check out they wanted to know my DOB did wish to give this info as too many scammers about
just wanted to pay and select store to pick up order so left site

I’ve ordered jackets from Joe Browns for many years and always been pleased, however I purchased a red cord double breasted blazer for a Christmas party and it looked great but within 30 minutes of wearing it two of the buttons had come off. It wasn’t provided with spares so I now have a jacket I can no longer do up. I contacted their customer services but to date have heard nothing. Really gone downhill in my opinion.

Bought a belt for Christmas which was due to arrive in time for Christmas which it did. Sadly the size of the belt and the size on the packaging didn't match, so having ordered a size 12 to 14 what I got was a size 18 to 20.
You have to ring customer service to return something which I did but they weren't terribly helpful. I now have to mess about sending it back. They did say that they would refund the shipping cost which seems the very least considering I couldn't use the item when intended.

Quirky little company, nice range

Ordered a lovely blue jacket but when it arrived it was so deeply creased the creases wouldn’t drop out. I phoned customer service but all I got was, send it back and then we will replace it, still waiting for the replacement. In the meantime my husband decided to order a different jacket, it arrived today and again it is very deeply creased and with a velvet collar creased I have no idea how to get the creases out, but I love the jacket. I won’t be ordering anything else!

Paid for express (next day) delivery for a large order. Waited in all day when the delivery date was confirmed, after arranging alternative arrangements so I could stay in (daughter had to take time off work), only to be informed near the end of the time slot that it would not be delivered that day. Had to arrange to stay in for a second day. I had contacted customer services on the first day to complain about paying for a service I didn't get, but have never had any communication from them at all. I have been a regular customer for some time but because of the method of delivery, I am now put off placing any more orders in the future. It would have been nice if customer services had had the courtesy to at least reply.

The jury is still out for Joe Browns as far as I'm concerned. Two of the three items I've so far purchased from them were fine, in fact I liked a jumper so much that I ordered another in a different colour. Sadly the second jumper arrived creased and felt more flimsy than the original one, and on trying it on it felt and looked like a baggy, cheap imitation. I'll be sending it back tomorrow but it has made me more wary of ordering in the future. I was also surprised to find that the three were made in China. Not sure about the company's ethics.

Great clothes. Prompt delivery. Excellent customer service.

My husband bought a jacket for £120 from Joe Browns. A couple of days later they reduced the price to £80. He was asked to review the product and said that he loved it but was a bit peeved that the price was reduced which he didn’t expect on current season stock. They sent him a voucher for the difference in price!

Love the clothes, perfect fit ,unique and very comfortable. There is something for everyone at really good prices. Keep checking the sale items as you never know what you can getting hold of. Would definitely recommend

Ordered a heritage blazer and waistcoat from them at full price, came all creased. Not a good customer service either, not going to buy from them again.