John Clark Motor Group Avis 

Great deal on my car purchase from BMW Aberdeen, process was seamless and team were great.

Lovely customer service from Russell at seat John Clark in Dundee. He took the time to make sure that i was happy and very accommodating.

Great customer service from start up until now. Jack has been very patient and has gone over and above to resolve some issues that I had.

We had a very rocky start to the extent we were going to cancel our purchase however once Abie Torrance was assigned to our account everything went smoothly. He kept in constant contact and understood that this was a big deal to us purchasing a brand new car at that value. Professional, friendly and had that customer contact experience you expect from Range Rover. He was brilliant, and saved the day for Land Rover as far as our sale was concerned. His after sales attentiveness is also superb. Thanks Abie

Ordered a car in January 2026 and it was delivered early in July 29th, to the dealer who asked us to take delivery by the 31st to help them meet their target which we agreed to. We asked for car to be PDI'd and filed with petrol only (which happened) but not Valeted which was done as requested and everything was great.

However when I took delivery of the car it was discovered that one of the unique and distinctive side decals was missing from the factory so One was fitted and One wasn't. Unfortunately we didn't spot this until I took the car to the detailer to get ceramic coated, where we took the decision to remove the one decade fitted to one side of the car to make it match and not look stupid until the Dealer could source replacements at Volkswagen UK'S expense.

We were also missing an ordered Luggage Net, and the Unique Numbered Plaque for the car which was promised that both would be be sent to us when they "turned up" as we live approximately 100 miles away from the dealer (we travelled to get allocation of the car we wanted not the best deal, which was a full price purchase although in all fairness the over all was fair - although they did fail to apply for finance on the 30th March at our request to secure a low rate finance deal) In addition to the items to be sent to us which now included 2 decals, a numbered plaque (which the Sales Manager wasn't aware they came with and admitted delivering between 7-8 of these cars missing this unique part-despite there being an email sent to the Sales Executive to ensure this wasn't overlooked prior to delivery) and a luggage net we asked for a printed invoice for the purchase price of the car as the emailed copy was no good as it was sent to my phone. (to date we still haven't had a physical invoice for the car)

Before this the begged us to give them 5 star customer satisfaction review for Volkswagen as it would affect there bonus and to sign up to the Volkswagen app so to get the Sales manager of the Sales Executives "back"

Finally we got new decals sent from Germany, they came in a big long box so to avoid folding them but they took the decals out of these boxes and rather than rolling them in to a postal tube to avoid creasing them they folded them to a small box to presumable save on postage. Needless to say the arrived creased but fortunately our installer worked his magic to fix this and they are now thankfully fitted and the car looks 100% as it should have 2 months ago when we picked it up. There was no Plaque with the decals so I eventually called the parts department (as by now they were refusing to take ur calls or return our calls or emails which forced us to have to deal with Volkswagen UK Customer Service then ultimately the Executive Office). The Parts agent said " the plaques be here for ages as had luggage net I asked if he could send them out along with an invoice and he said probably not but he'd ask a manager and get them posted if it was allowed. Gladly the Plaque arrived but no invite or luggage net.

During the course of the complaint to VW Customer service I was told the Sales Executive called me a liar and his own Lies to VW were exposed but during the course of the complaint I was advised that the dealer was refusing to pay to have the decals fitted and Volkswagen UK would only pay to get them fitted through a VW dealer which we explored but it was established that they wouldn't actually fit them themself but rather sub contract the fitment to a local sign writer which if this was happening I wasn't happy with and insisted on using my own installer at a cost of £140 including VAT (there installer was quoting £180 plus VAT) Volkswagen still refused to pay.

So long long story short I paid full price for a new Golf lost out on low rate finance due to laziness, got a miss built car (Volkswagens Words) no Limited Edition Plaque (till almost 2 months) no luggage net or invoice today and a Sales Team be smudging my name to Volkswagen UK and im out of pocket to the tune of £140!! for my trouble.

If I could mark my sales experience of purchasing the 50th Anniversary Golf GTI and probably the last ever Petrol only GTI a ZERO Star I would Both the Sales Manager and Sales Executive were fine until they were deplorable as soon as the money changed hands and a problem presented itself and to this end id recommend avoiding this dealer and using John Clark Aberdeen instead.

the team were all really helpful, got us into the car we wanted, hassle free and car arrived when promised, thank you.

This is an excellent company providing a great service from start to finish. You won’t go wrong here.

Rhianna was excellent from the beginning of the enquiry to when we drove the car away

Lee Finnegan helped us with the purchase of our latest BMW. (7 in total). He was very helpful & encouraging - not pushy in any way just kind & very attentive. This was our first purchase from John Clark & it won't be our last!!

Jacky Chan was extremely helpful and attentive throughout the process and took the time to explain all the documents in detail when clarification was required.

Unfortunately my experience was a combination of an unfortunate error compounded by a lack of caring.
Once I purchased my car, it took three weeks to turn around to having it ready to drive away. On the day I was due to collect the car, I drove from Edinburgh to Dundee, then waited 20 mins to be seen by staff , then to be told the car was not ready, so it was a wasted trip/time/petrol etc. It then took another two days for the car to be ready, resulting in additional insurance to purchase (which was never refunded, although this was offered). There wasn’t really any effort to make up for the mess up , no goodwill gesture etc.
On the plus side, the car is what I wanted and the price was decent.

Really easy purchase - as always Ryan amazing . 🤩

Jack was very helpful throughout the buying process and helpful afterwards answering my emails

Great service

This is the 3rd time we have bought a BMW from Nick at John Clark in Aberdeen. Always helpful and always fantastic service. Thank you Nick and all at John Clark. Loving my new car.

We recently purchased our new Audi A3 from John Clark Audi Aberdeen and had an excellent experience from start to finish.

Warren, our Sales Executive, was friendly, professional, and genuinely focused on helping us find the right car to suit our needs and budget. We never felt under any pressure to make a purchase, which we really appreciated, as it gave us the time and space to think things through and make the right decision for us.

Warren offered us a more than fair price for our part-exchange vehicle and made the entire purchasing and finance process straightforward and hassle-free. Everything was explained clearly, and nothing ever felt complicated.

We were also impressed by how efficient the whole process was. Our new Audi A3 was ready for collection within a week of viewing it, which exceeded our expectations.

Throughout the process, Warren provided a first-class level of customer service. Nothing was ever too much trouble, and he regularly checked in to make sure we were comfortable and happy with our decisions.

We are absolutely delighted with our new Audi and would highly recommend John Clark Audi Aberdeen, especially Warren, to anyone looking for a stress-free and enjoyable car-buying experience.

Excellent attention and expedited the delivery of my new BYD speedily and efficiently.

Very helpful informative David Anderson made the whole experience seamless thanks VW

The Sales Representative Paul was very helpful from looking at the vehicle's on sale. Then all the way through from purchasing and picking it up.

Great service & staff
Quick and painless process of trade in and purchase of my new car.

First class dealer