The ability to apply for an additional cardholder online appeared to be defunct. A Phone call elicited the response " there is a known problem, it should be sorted in a few minutes try again in 30 mi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Beatrice was very helpful and provided some useful advice to assist me. She was friendly and listened carefully to my request. A definite 11/10 service. Thanks
Only had to wait a few minutes before we were able to buy our travel money. Efficient service. Our only feedback is why is there such a difference in buying currency online as opposed to in store.... Voir plus
L'entreprise a répondu
Very easy, most helpful staff. I required smaller denominations, not a problem… the staff member had already got them ready without asking even though I was buying a large amount of currency. I usuall... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Coordonnées de contact
Royaume-Uni
- johnlewismoney.com
4,5
Excellent
18 k avis
Demande des avis aux clients
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Réponse de John Lewis Money
Hello Claire, we are so pleased to hear that you find our service straightforward and that you consistently receive a great exchange. Thank you for your positive feedback! ^Alan
The charm of the young lady who…
The charm of the young lady who attended to me made it a very pleasant experience.
19 septembre 2026
Réponse de John Lewis Money
Hi Rosemary, thank you for sharing your wonderful feedback! We are so pleased to hear that you had such a pleasant experience with us. ^Alan
Réponse de John Lewis Money
Thanks Mary, pleased you found the process easy to follow. ^Alan
Réponse de John Lewis Money
Hello Paul, sounds like a great all-round experience. Thanks for leaving your feedback. ^Alan
The cashier was amazing.
18 septembre 2026
Réponse de John Lewis Money
Thanks for your kind feedback and custom. ^Alan
The whole thing was very easy and the…
The whole thing was very easy and the lady on the lady on the counter was very efficient and friendly.
18 septembre 2026
Réponse de John Lewis Money
Hi David, it's wonderful to hear that you found the process easy and that our team member was both efficient and friendly. Thank you for sharing your positive experience! ^Alan
Very polite and professional member of…
Very polite and professional member of staff served me.
18 septembre 2026
Réponse de John Lewis Money
Hi Mr Shand, thank you for choosing our Travel Money service, we really appreciate your kind feedback about your experience! ^Angela
Great service
Great service, very efficient and great rates, delivers within two days, would highly recommend!
18 septembre 2026
Réponse de John Lewis Money
Hi, thank you very much for sharing your positive experience, we really appreciate your recommendation and support. ^Angela
Great service,card if very easy to use…
Great service,card if very easy to use via payment . ordering from John Lewis store for gifts quality is superb,flawless
15 septembre 2026
Réponse de John Lewis Money
Hi Mookie, we are pleased to hear that you are finding your card easy to use. Thank you for your kind feedback, we really appreciate this. ^Angela
Brilliant service.
The lady who dealt with us was brilliant. She pointed out to me that I should not have used my credit card for ordering travel money and suggested I get in touch to pay off the debt. Very helpful lady and we were so grateful to her for letting us know our mistake.
11 septembre 2026
Réponse de John Lewis Money
Hi Perviz, thank you for sharing your positive experience, we really appreciate your kind feedback. ^Angela
Réponse de John Lewis Money
Hi Adriana, thank you for taking the time to share your review, we are pleased to hear you found our rate to be competitive, and the ordering process easy. ^Angela
It was very simple
It was very simple. Your partner was very efficient and helpful.
However, I was EXTREMELY disappointed to learn online that you are doing away with this facility in the store in Reading. This helps no-one, certainly not me as a customer, and certainly not the employees who will no longer have a rôle. The only people it helps are your shareholders and board of directors. As a society we will one day see that this “progress” we see everywhere in the corporate world is in fact regression. So sad it is affecting John Lewis.
18 septembre 2026
Réponse de John Lewis Money
Hi Mrs Kimber, thank you for using our Travel Money service. We appreciate you taking the time to share your feedback. ^Angela
I have my family over from USA and it…
I have my family over from USA and it is my two grandchildrens 18th and 21st birthdays so I got some dollars for the family to take back as gifts. I use the online service to send money for gifts at Christmas and it works really well.
17 septembre 2026
Réponse de John Lewis Money
Thank you for using our Travel Money service, and for taking the time to share your lovely review. We wish your grandchildren a very Happy 18th and 21st Birthday, and hope you all have a wonderful time celebrating! ^Angela
It was easy to buy and it was good…
It was easy to buy and it was good rates, staff were very friendly. All good
17 septembre 2026
Réponse de John Lewis Money
Hi Marj, thank you for sharing your positive experience, we really appreciate you choosing our Travel Money service! ^Angela
Very easy to collect
Very easy to collect from my local Waitrose and also plenty of low denominations
17 septembre 2026
Réponse de John Lewis Money
Hi Roger, we're pleased to hear that collecting your currency from Waitrose was easy, and that you appreciated the availability of low denominations. Thank you for using our Travel Money service. ^Angela
Sad goodbye to great service 👋🏻
All the ladies in White City Exchange are lovely and helpful. We always have good chat and great experience overall. I'm very sad it was last time I had the pleasure to use that service in JL White City, as sadly it's going to be closed soon, I was told. As I prefere face to face experience (when I can get the small banknotes as I like) I rather won't be using online ordering with JL and use a different retailer.
17 septembre 2026
Réponse de John Lewis Money
Hi Ala, thank you for using our Travel Money service, we appreciate you taking the time to share your feedback. ^Angela
Réponse de John Lewis Money
Hi Colin, thank you for using our Travel Money service, we really appreciate your kind feedback. ^Angela
Réponse de John Lewis Money
Hi Stella, we are pleased to hear you found our Travel Money exchange rate to be competitive. Thank you for sharing your positive experience. ^Angela
Réponse de John Lewis Money
Hi David, thank you for choosing our Travel Money service, we really appreciate your kind feedback! ^Angela
Réponse de John Lewis Money
Thank you for your 5 star review, Margaret! ^Angela
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