Josh Wood Colour Avis 

Love the product, exactly what I needed and easy to apply

Quick delivery and excellent product

josh wood colour staff are so knowledgeable and helpful , the products are amazing , so many people have commented since i coloured my hair with your products and my hair feels heathy and full of shine

The guidance in choosing the right colour for me and the ease of ordering were helpful.

The root touch up is amazing. I have tried many but this is the best by far.

The Josh Wood products are the best premium brand I have ever come across. I have had two calls with the customer care team and Lynne was brilliant. Very knowledgeable, professional and gives good honest advice. I have had a problem with other hair dyes, but this seem to be fantastic. It has given my hair a good shine, it even moisturises my scalp, and it smells nice. I recently bought the miracle water - which is the best conditioner I have ever used, I love it ! It's almost like I've just come out of a salon ! thank you

The products are good but the customer service is dreadful. Sent an order yesterday asking for help - it’s almost closing time for them and heard nothing!!!! It’s so frustrating as I can’t use a phone. Have they read the disability and inclusion law? I need to colour my hair for Easter and I am giving good time. It has happened time and time again!!! Sent three emails throughout the day!

They just stated they have replied. Well I replied to it and no reply for an hour! They are having problems with my card payment for subscription. I don’t have a problem with my card as I paid for an order yesterday! They should have sent an invoice for this but nothing since yesterday. I sent a message at 11 to say I am out this afternoon - no reply!

I love this product, it is so easy to use and looks great. Unlike sprays, it doesn't leave your hair sticky, only goes where you want it too and leaves very little transfer onto your fingers if you touch your hair. You don't need a lot to cover greys either. If, like me, you aren't great at doing your own hair, this is the product for you.

Delivery was on time, beautiful packaging and the product I purchased was true to colour and my hair feels and looks amazing. The instructions were clear and easy to follow. I ended up with no dye stains on my face, tops of my ears or neckline thanks to the barrier cream and dye removal wipe. I have subscribed so that I don't have the hassle of going to a salon every 6 weeks for a root touch up. Highly recommend.

Great customer care support. I reached out after purchasing a product in Boots as I have not been satisfied with the results. They offered me video consultation and offered a replacement. They worked with me until I was satisfied with results. Cannot recommend enough. Brand that looks after its customers. I’ll definitely be buying again

It’s not the colour it shows on instagram. Looks dusty when it goes on. I don’t like it.

Products arrived on time, are easy to use, lovely colour nice tones in the dark blond

Bought the blonde to enhance highlights but just looks like grey. Am sure darker colours are better.

Love this product- it’s a game changer for the in between salon visits!

Hero to zero… I have been using Josh wood 7.5 plus copper shade shot for ages and got so many compliments, all the time, from random strangers. Then they just stopped making it. They now don’t make any red. The gloss is not the same product, only lasts a few washes and is too orange. I have just tried esalon and the colour is so flat compared to Josh wood and it was much harder to apply and doesn’t feel as nice. Josh wood didn’t recommend any alternative brands when I asked. So disappointed.

I never rated their customer service though, you always have to explain everything a lot before they understand you. It’s like if you ask a question that’s not on their standard script they have no way of coping.

I am so happy with the services, atmosphere and values of Josh Wood! I purchased a £450 voucher for your salon at the Autistica gala dinner last year. It was so generous of the salon to donate this voucher to such a worthy cause. Thank you. I had wanted to start coming to your salon for years so that was a good way to start! And from the moment I started communicating with your team, everyone was so friendly, accommodating and helpful. When I have had to change an app or you’ve had a change in staff affecting my apps, everything has been resolved so smoothly. And the first time I attended, the young woman who washed my hair and took care of me was such a delight but I realised, having done lots of community work with at risk young people, could easily have been overlooked. She was hugely enthusiastic and authentic, and I could just tell the salon had harnessed her energy in a way that really brought out the best in her. And, she told me she has applied for the role via the internet and it was clear that the salon really gives everyone a fair chance. Really glad I have started coming to the salon. Thank you!

Customer Service has been excellent! I accidently ordered the wrong shade and they sorted out the problem straight away.

Received my very first order quickly - but 1 item missing yet paid for - no customer service number to call - just one of those stupid contact forms that actually go nowhere !!! I normally don't use companies with no contact number as these can be very risky as you never get any response back (didnt think for one min this company would be one of those so didnt check first for a number) so yes i have reached out on a contact form and had no response - anyone any idea on how I can get a refund or even the product missing sent to me??
Wont be using this company again purely on their customer service and have not even used the product yet so who knows I maybe back with a further review - should of gone with me gut instinct and ordered from a third party

Thanks for your prompt response much appreciated but just a bit of a heads up - you state has been posted with Express Delivery and I have received email saying coming 2nd class delivery - dont think that matches with what you said !!

So this does not happen to me very often as we all have had horrendous experiences with online companies and even worse with delivery companies but I will have to admit the way this company have dealt with my query has been short of excellent - I have not tried their products yet and I hope they match the same quality as they are.

I’ve used the JW permanent dye 3 times now, the first time it was excellent I recommended it to so many friends. The second bottle didn’t cover my greys at all but I thought it was more likely to be my poor application. I’ve just redone my hair with a third bottle while being meticulous in the application on the greys. They’ve not covered at all again, I think there’s a dodgy batch of dyes being sold