What a great company . Ordered my new padel racquet on Wednesday afternoon and arrived lunchtime the next day. Brilliant price as well Will definitely use again. Thanks.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy web site to navigate and order items. Keen pricing, and generous offers. I had one query with the order which was dealt with promptly and efficiently. Item arrived safely in good time. Recomm... Voir plus
Ordered on Monday evening, and the racquet arrived on Saturday with the stringing I selected. I contacted customer support on Friday to check the status, as I hadn’t heard anything from them. They pro... Voir plus
I purchased a Butterfly garden rollaway 5000 in grey. Spoke online to Gary who gave a good deal which included TT bats, balls n TT butterfly cover. Item arrived within 1 week but unfortunately got dam... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Just Rackets website and shop sells a large range of Squash Tennis Racketball Badminton Table Tennis rackets and sports equipment.
Coordonnées de contact
Letchworth Tennis & Squash Club, SG6 3TB, Letchworth Garden City, Royaume-Uni
- +44 (0)1462 672 446
- sales@just-rackets.co.uk
- www.just-rackets.co.uk
4,6
Excellent
397 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great no problems item came well packed…
Great no problems item came well packed and delivered on time thank you
20 janvier 2025
Réponse de Just Rackets
Hi Robert Thank you so much for your positive review! We’re delighted to hear that your order arrived well packed and on time. At JustRackets, we take great care in ensuring our products are securely packaged and delivered promptly, so it’s wonderful to know that we met your expectations.
If there’s anything we can do to improve your experience further or make it even better next time, we’d love to hear your feedback. Your satisfaction is our top priority, and we’re always here to assist. Thanks again for choosing JustRackets—we hope to serve you again soon! 😊
Réponse de Just Rackets
Dear Laura Thank you so much for your amazing 5-star review! We’re absolutely thrilled to hear that you had such a positive experience with us. Ensuring that your item arrives well packed and on time is a top priority for us, so it’s great to know we delivered on that for you. 😊
Your kind words truly mean a lot to our team, as we strive to provide the best service possible for all our customers. If there’s anything else you need or if you’re looking for advice or recommendations on future purchases, please don’t hesitate to reach out—we’re always here to help!
Thanks again for choosing JustRackets. We look forward to serving you again soon! Enjoy your purchase! 🎾
Nadia Browning
I like my new tennis shoes. Good quality and good value for money. The staff in the store are very helpful and can recommend to make the right choice I highly recommend it.
8 janvier 2025
Réponse de Just Rackets
Hi Nadia,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're enjoying your new tennis shoes and found them to be of great quality and value.
It's wonderful to know that our team in the store was able to assist you in finding the perfect pair. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to seeing you again soon!
Kind regards,
The Justrackets Team
Great price and fast delivery
Great price and fast delivery. Product arrived exactly as ordered.
9 janvier 2025
Réponse de Just Rackets
Dear Greg,
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that you were pleased with our competitive pricing and speedy delivery. It's always our goal to ensure our customers receive exactly what they ordered, and we're glad we could meet your expectations.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We look forward to serving you again in the future!
Kind regards,
Gary
JustRackets Team
Great service from Gary in meeting my…
Great service from Gary in meeting my delivery request for tennis bag
10 décembre 2024
Réponse de Just Rackets
Here’s a response you can use to thank the customer:
Subject: Thank You for Your 5-Star Review
Dear Barry,
Thank you so much for taking the time to leave us a 5-star review!
I’m delighted to hear that you were happy with the service and that we were able to meet your delivery request for the tennis bag. It’s always a pleasure to assist our customers and ensure they receive the products they need on time.
Your kind words mean a lot to us, and we truly appreciate your support. If there’s anything else we can help you with in the future, please don’t hesitate to reach out.
Kind regards,
Gary
JustRackets Team
Réponse de Just Rackets
Subject: Thank You for Your 5-Star Review
Dear Nick,
Thank you so much for leaving us a 5-star review!
We’re thrilled to hear that your order arrived quickly and exactly as specified. Providing a seamless and reliable service is what we strive for, and it’s always rewarding to receive such positive feedback.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Kind regards,
Gary
JustRackets Team
This is my first purchase with Just…
This is my first purchase with Just Rackets,
And I am extremely pleased.
I rang on Tuesday afternoon to ask if I made the purchase of racket and stringing, and strung to my specifications too,
would there be a possibility to receive the new racket by Friday, as I needed it for a match on Saturday. I was assured the racket will arrive on Friday. And as promised
YES ARRIVED FRIDAY ON TIME!!!
Plus a discount for subscription.
What more can a customer ask for?
ABSOLUTELY 5 ⭐️⭐️⭐️⭐️⭐️
Highly Recommend
5 décembre 2024
Réponse de Just Rackets
Subject: Thank You for Your 5-Star Review
Dear W K WU,
Thank you so much for your amazing 5-star review and for choosing JustRackets for your first purchase!
We’re thrilled to hear that you were pleased with our service and that your new racket, strung to your specifications, arrived on time for your match. Meeting our customers’ needs and delivering on our promises is what we strive for, and your feedback is incredibly rewarding.
We’re also glad you appreciated the subscription discount—every little bit helps! Your kind words and recommendation mean a lot to us, and we look forward to serving you again in the future.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Kind regards,
Gary
JustRackets Team
Sent the racket with wrong string even though confirmed several time with the shop
I am very disappointed with this shop!
I bought two racket from this shop. First time was ok. Very please with it and I wanted to buy second one as a backup. The shop offered free restringing. I sent several email to confirm what string and tension I wanted with the racket before and after I made an online order. Someone from the shop confirmed a few time. Waited for a few days and when I received the racket, it was with wrong string. Sent the email informing about the wrong string. They said they were sorry someone did not check properly but I can return it. Sent an email if they cover the return postage. No reply.
I read all the review from others which they did mistake but they tried to solve them so I used this shop online. Will not recommend to anyone. Very disappointed.
4 décembre 2024
Réponse de Just Rackets
Subject: Follow-Up on Your Recent Experience
Dear Joe,
Thank you for sharing your feedback regarding your recent purchase. I sincerely apologise for the error in your order and any inconvenience this has caused.
After reviewing your order, I can confirm that we provided a free restring for your racket, saving you £16.99. However, I completely understand that the string we used was not the one you requested, and this was a mistake on our part. Our team strives to deliver accurate and high-quality service, and it’s clear we fell short in this instance.
To make this right, we would like to offer you the following:
Restringing Correction: You can return the racket to us, and we will restring it with the correct Yonex string and tension at no additional cost, including covering the return postage.
We deeply value your trust and regret that this experience has left you disappointed. Please let us know how you would like to proceed, and we’ll ensure your concerns are addressed promptly.
Thank you again for bringing this to our attention. We hope to restore your confidence in us and our service.
Kind regards,
Gary
JustRackets Team
Fast delivery
3 décembre 2024
Réponse de Just Rackets
Thank you so much for your fantastic 5-star review! We're delighted to hear that Gary's advice was helpful in finding what you needed—he’s always here to offer expert guidance. It's also great to know that your delivery was fast and met your expectations. Your satisfaction means the world to us, and we're always here if you need further assistance or advice. Enjoy your new gear, and we hope it enhances your performance!"
Réponse de Just Rackets
"Thank you for your 5-star review! We're glad to hear your delivery was quick and efficient. Whenever you're ready to open your package, we hope everything meets your expectations. If you have any questions or need assistance, feel free to reach out. Enjoy your purchase!" kind regards justrackets team
Hasn't arrived yet !
2 décembre 2024
Réponse de Just Rackets
Subject: Response to Your Review
Dear [Customer's Name],
We’re truly sorry to see you’ve left us a 1-star review, and we’d like to address your concerns right away.
We’ve checked the tracking information, and it shows that your delivery is out for today or tomorrow with Royal Mail. It seems they may be experiencing delays due to the busy Christmas period, which is beyond our control.
To make up for the delay, we’ve upgraded your order for 1 table tennis bat to include 2 of the same bats, along with some table tennis balls, all free of charge.
We hope this gesture helps improve your experience with us. Please don’t hesitate to reach out if you have any further concerns.
Kind regards,
Gary
Justrackets Team
Just Rackets provided a satisfactory…
Just Rackets provided a satisfactory experience overall. Ordering was straightforward, and the prices were reasonable. Communication with customer service, particularly Gary at their Letchworth store, was helpful. Delivery was quicker than expected, arriving within a couple of days. Although there are some negative reviews concerning table tennis tables, my purchase of a tennis racket was smooth and without issues. Nonetheless, it’s always wise to consider mixed reviews when making a decision.
28 octobre 2024
Avis spontané
Yonex ezone 100
Excellent service, bought my new tennis racket with a free restring. Highly recommended!
25 novembre 2024
Réponse de Just Rackets
Subject: Thank You for Your 5-Star Review!
Dear Gary,
Thank you so much for taking the time to leave us a glowing 5-star review! We’re thrilled to hear that you had an excellent experience with our service and are happy with your new tennis racket and free restring.
Your recommendation means the world to us, and we’re delighted to know we could meet your expectations. Should you need anything else in the future – whether it’s advice, accessories, or another purchase – we’re always here to help.
Thanks again for your kind words and support!
Best regards,
Gary Spindler
Customer Care Team
Just Rackets
Great price and efficient service
Great price and efficient service, I’d happily recommend this site to anyone!
18 novembre 2024
Réponse de Just Rackets
Subject: Thank You for Your 5-Star Review!
Hi David,
Thank you so much for leaving us a fantastic 5-star review! We truly appreciate you taking the time to share your experience, and it means a lot to the whole team here at Justrackets.
Your feedback not only encourages us to continue delivering excellent service but also helps others feel confident in choosing us for their sports equipment needs.
If there’s anything more we can do for you, or if you ever need advice or assistance, please don’t hesitate to get in touch.
Thanks again for your support!
Kind regards,
The Justrackets Team
I paid for the next day delivery
I paid for the next day delivery, but it did not arrive on time.
20 novembre 2024
Réponse de Just Rackets
Dear Mr. Rashid,
Thank you for sharing your feedback, and we’re truly sorry to hear about your dissatisfaction with the delivery service.
After reviewing your order and the tracking details from Royal Mail, we noticed that your order was placed at 5:25 PM on the 19th of November, which was unfortunately after our cut-off time for delivery on the 20th. Despite this, we ensured that your parcel was dispatched promptly, and it was successfully delivered on the 21st as anticipated.
We sincerely apologise for any inconvenience caused by this and appreciate your understanding of our delivery process. At JustRackets, customer satisfaction is our priority, and we are always working to improve our services. Please don’t hesitate to contact us directly if you have any further concerns or if there’s anything we can do to assist you.
Thank you for your custom, and we hope to serve you better in the future.
Kind regards,
The JustRackets Team
Logistic issues but would buy again
I made my purchase with Just Racket after finding out that they had the best price for the racket I was looking for.
However, I was sent the wrong racket (wrong color). They replied to my email within 24 hours, and sent me a free return label. They shipped again the correct racket restringed with a couple of tennis balls tubes as gift.
Good price, logistic issue but good customer service, would buy again.
20 novembre 2024
Avis spontané
Réponse de Just Rackets
Subject: Thank You for Your Updated 5-Star Review
Dear Thomas,
Thank you for updating your review and for sharing your detailed experience with Just Rackets. We truly appreciate your understanding and are delighted to hear that we could resolve the issue to your satisfaction.
We sincerely apologise for the initial mix-up with the colour of your racket, but we’re glad that our team was able to respond promptly, provide a hassle-free return process, and ensure you received the correct racket with a little extra gift as a token of our appreciation for your patience.
Your feedback highlights the importance of efficient customer service, and we’re thrilled to know that this experience has reinforced your confidence in shopping with us. It's customers like you who inspire us to continue improving every aspect of our service.
Thank you once again for your kind words, and we look forward to serving you again in the future. If there’s anything else you need, please don’t hesitate to reach out.
Best regards,
Gary
Just Rackets Team
All good bar the cover (not supplied)
Easy to order and arrived in good time.
Would have expected a cover to come as part of package which was the only disappointment.
13 novembre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.