An exceptional customer service. Jenny went above and beyond discussing policy renewal and options, allowing me to make an informed decision. Made an adjustment to bring my premiums down slightly and... Voir plus
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Lisez les avis des autres
I recently had to make a claim during a really stressful time, and the customer service I received was excellent. I spoke with Andrea, who made all the difference. She patiently walked me through ho... Voir plus
L'entreprise a répondu
The lady I spoke to initially answered all my questions to help me decide which insurers to go with as I had a couple in mind but did not need to look any further. Luckily as our puppy is only 5 month... Voir plus
L'entreprise a répondu
I've never had a bad experience with the royal kennel club pet insurance. The customer service is second to none, caring and professional. I'd highly recommend the policies as well as the care the tea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Coordonnées de contact
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Royaume-Uni
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de Royal Kennel Club Pet Insurance
Great customer service
Great customer service. Highly polite and courteous.
So helpful and sympathetic
So helpful and sympathetic. Fully explained everything. Excellent customer service
20 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Vanessa,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that you felt supported and that everything was explained clearly. We know that sometimes the circumstances behind a call can be difficult, so providing not only the information you need but also genuine understanding and compassion is incredibly important to us.
Thank you for recognising the service you received and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased that the polite and courteous service you received made such a positive impression. Providing a friendly and respectful experience whenever you contact us is incredibly important to our team.
Thank you for choosing Royal Kennel Club Pet Insurance and for your lovely feedback.
Best wishes,
Liam
Customer Service Teams
Excellent service.
Shane was excellent. He answered all our questions, very reassuring. Went the extra mile, and rung us back when he said he would. Brilliant!
6 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your brilliant 5-star review ⭐️
What fantastic feedback for Shane. It's great to hear that he answered all of your questions, provided the reassurance you needed and went that extra mile to help.
We're particularly pleased that Shane followed through on his promise to call you back. Doing what we say we'll do is such an important part of providing a service our customers can rely on.
We'll make sure Shane sees your lovely comments, he'll be really pleased to receive them.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Fabulous service
My conversation with Michelle was comprehensive, professional, informative and comforting. Thank you so much Michelle
5 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi David,
Thank you so much for your wonderful 5-star review ⭐️
What lovely feedback for Michelle. It's great to hear that she was able to provide such a comprehensive and informative service while also making the conversation feel reassuring and comfortable. That combination of knowledge, professionalism and genuine care is exactly the experience we want our customers to have.
We'll make sure your kind words are shared with Michelle, she'll be really pleased to know how much you appreciated her support.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you for taking the time to leave us a review.
We completely understand that it's still early days and you haven't had the opportunity to experience everything your policy has to offer yet.
We hope your policy gives you peace of mind for years to come, knowing that we're here if you ever need us. Hopefully, as you get to know Royal Kennel Club Pet Insurance a little better, we'll have the opportunity to turn those 3 stars into 5! ⭐️
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Excellent service
Excellent service - efficient, personal and professional. Highly recommend.
Perhaps a little more expensive than some others but excellent range of policies that do cover genuine claims quickly and with compassion
5 juin 2026
Réponse de Royal Kennel Club Pet Insurance
Hi Kirstie,
Thank you so much for your wonderful 5-star review ⭐️
We really appreciate such thoughtful feedback. It's fantastic to hear that you've found our service efficient, personal and professional, and that the range of cover available has given you confidence in choosing Royal Kennel Club Pet Insurance.
We also appreciate your comments around price. We know that value isn't simply about the premium, so it means a great deal to hear that the breadth of cover, alongside your experience of our claims service and the compassion shown by our team, has made Royal Kennel Club Pet Insurance the right choice for you.
Thank you for recommending Royal Kennel Club Pet Insurance and for placing your trust in us.
Best wishes,
Liam
Customer Service Teams
Quick and helpful support
I called to update my dog's insurance policy and spoke with Shane. He was very helpful, understood exactly what I needed, and sorted everything out straight away. Excellent customer service and a great experience. Thank you!
4 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Jacqueline,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Shane quickly understood what you needed and was able to get everything updated for you straight away. Making changes to your policy should feel simple and hassle-free, so we're pleased that was exactly the experience you had.
We'll make sure your lovely feedback reaches Shane, he'll really appreciate knowing that his service made such a positive impression.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
All the information was clear
All the information was clear, and concise. The setting up of a new policy was very easy to do.
The prices of each policy were keen in comparison to other organisations and I feel I now have value for money in a good comprehensive insurance cover.
5 juin 2026
Réponse de Royal Kennel Club Pet Insurance
Hi Mary,
Thank you so much for your wonderful 5-star review ⭐️
It's fantastic to hear that setting up your new policy was such a straightforward experience and that the information provided helped you make a confident choice about your cover.
We're especially pleased that, after comparing your options, you felt Agria offered both comprehensive cover and good value for money. Having the right protection in place should bring reassurance, and we hope your policy gives you that peace of mind for years to come.
Thank you for choosing Agria Pet Insurance and for sharing your experience with us.
Best wishes,
Liam
Customer Service Teams
Really helpful and efficient with help…
Really helpful and efficient with help and claims
4 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Rachael,
Thank you so much for your wonderful 5-star review ⭐️
It's great to know you've found our team helpful and efficient, particularly when you've needed support with your claims. We know how important it is for things to be handled smoothly when your pet needs care, so your feedback means a lot to us.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Shane was incredibly friendly and…
Shane was incredibly friendly and helpful. The best customer service experience I have had in a long time.
4 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
What fantastic feedback for Shane. Being described as the best customer service experience you've had in a long time is a huge compliment, and it's great to know his friendly and helpful approach made such a strong impression.
We'll make sure your lovely comments are shared with Shane, I'm sure he'll be incredibly pleased to receive them.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to recognise Shane's service.
Best wishes,
Liam
Customer Service Teams
Réponse de Royal Kennel Club Pet Insurance
Hi Kathryn,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that you received a kind and straightforward service from our team. Sometimes keeping things simple and making sure you feel well looked after is exactly what's needed.
Thank you for choosing Royal Kennel Club Pet Insurance and for sharing your experience with us.
Best wishes,
Liam
Customer Service Teams
Shane Miller help me with my problem…
Shane Miller help me with my problem and quickly resolved the issue.
4 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Robert,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Shane was able to quickly get to the bottom of the problem and resolve everything for you. A quick and straightforward solution can make all the difference when you need our help.
We'll make sure your kind feedback is shared with Shane, he'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
I have had Kennel Club Insurance forever! First lab 1970s
I have had Kennel Club Insurance for all my dogs over the years. Never had a problem.
Life has not been kind to me over the last few years having major surgery for cancer and suffering 5 heart attacks.
Im well now but had to give up work. So it has caused severe financial problems.
I have a 11 year old Lab. Ive loved him since he was 8 weeks old. He is the only family I have in Scotland.
Many times I have gone without to feed him and pay his insurance.
I was struggling to pay and I had a personal issue. For a few weeks I have been getting support from a lovely lady called Michelle West. Who was kind patient and said she would do all she could to help my situation. She spoke to her Manager . LIAM. Im in tears writing this because between them they have resolved the issue.
When life is not kind. People like Michelle and Liam make all the difference. All the staff are so pleasant and courteous. But today I cannot say thank you enough to them especially Liam who made the final decision.
The one thing that has sustained me through all of my issues is my faith.
Miracles do happen on a daily basis and prayers are answered .
These two people are an asset to the company. I will be forever grateful to the good samaratins on the phone that ive never met. Bless them and thank you .
3 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Fiona,
Thank you for taking the time to write such a heartfelt review. Your words genuinely mean a great deal to both Michelle and I.
I'm so sorry to hear about everything you've been through over the past few years, and I'm pleased to hear that you are now doing well. It's also incredibly touching to read about the bond you share with your Labrador and just how much he means to you.
Michelle has been determined to support you throughout, and I'm very pleased that together we were able to find a way forward and take at least one worry away. Sometimes circumstances need a little more understanding and a human conversation, and I'm glad we could provide that when you needed it.
You've placed your trust in Royal Kennel Club Pet Insurance to protect your dogs for many years, and that loyalty means an enormous amount to us.
I'll make sure Michelle sees every word of your lovely review. From both of us, thank you for your incredibly kind comments, and we wish you and your Labrador many more happy times together.
Take care and very best wishes,
Liam
Customer Service Teams
I had to wait for about 3 minutes but…
I had to wait for about 3 minutes but when my call was taken Shane was very helpful.
3 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Susan,
Thank you for taking the time to leave us a 4-star review ⭐️
We're sorry that you had to wait longer than expected to speak with us. We're currently experiencing an exceptionally busy period on our phone lines and really appreciate your patience while we make every effort to reduce our call waiting times.
It's great to hear that once you got through, Shane was able to provide the helpful service you needed. We'll make sure your feedback is shared with him.
Thank you for choosing Royal Kennel Club Pet Insurance. We hope we can make your next experience a 5-star one.
Best wishes,
Liam
Customer Service Teams
Reduction of premiums
I was going to cancel two of my dog’s policies but managed to reduce their premium payments by 50% with the help of a very helpful advisor. Thank you
3 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Linda,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Catherine was able to explore the options available with you and find a solution that worked for you and your two dogs. We're especially pleased that this meant you were able to keep their cover in place at a premium that better suited your circumstances.
We'll make sure your lovely feedback is shared with Catherine, she'll really appreciate knowing she was able to help.
Thank you for continuing to choose Royal Kennel Club Pet Insurance to protect your dogs, and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
I needed some advice about my policy…
I needed some advice about my policy and they were very friendly and helpful. Explained very clearly what the policy was and how I go about claiming etc
29 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Rachel,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that Sharon was able to provide the advice you needed and clearly explain your policy and the claims process. Insurance can sometimes feel like there's a lot to take in, so making sure you come away from the conversation feeling informed and confident is really important to us.
We'll make sure your kind feedback is shared with Sharon, she'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Warm, helpful advisor
Jill was great. Warm, friendly and efficient. My query was dealt with swiftly and I was very satisfied with the service.
1 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Wendy,
Thank you so much for your wonderful 5-star review ⭐️
What lovely feedback for Jill. It's great to hear that her warm and friendly approach, alongside getting your query sorted quickly and efficiently, left you so satisfied with the service you received.
We'll make sure your kind words are shared with Jill, she'll be really pleased to know she made such a positive impression.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Sharon was very helpful,very…
Sharon was very helpful,very professional and sorted my matter immediately for me, excellent at her knowledge
29 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Jane,
Thank you so much for your wonderful 5-star review ⭐️
It's fantastic to hear that Sharon was able to resolve everything for you straight away. Her professionalism and knowledge clearly made a great impression, and we're pleased you received the helpful and efficient service you needed.
We'll make sure your lovely comments are shared with Sharon, she'll really appreciate the recognition.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Excellent
Excellent, very helpful explaining my policy updates and how the changes are implemented.
Thank you.
31 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Susan,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased to hear that everything was explained clearly and that you came away with a good understanding of your policy updates and how the changes would be applied. Insurance changes aren't always straightforward, so making sure you have the information you need is really important to us.
Thank you for choosing Agria Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
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