What should have been a simple pulling through of cables to upgrade me to full fibre became more complicated as the original cabling to my house had been completed in a non-standard way (bodged)! Luck... Voir plus
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Lisez les avis des autres
Job ID S2240919 Sean ID 311683. Great experience. Sean was friendly, professional and very knowledgeable. A problem which arose from the service providers mistake was very quickly rectified by Sean.... Voir plus
Kelly Group installed Fibre Broadband on behalf of BT and the engineer ripped a box off our living room wall taking a chunk of wallpaper with it. We lodged a complaint and have been chasing up for m... Voir plus
The Engineer named Ilker was brilliant - professional, punctual, polite and friendly. The BT wifi line was working at about 2% and Ilker had to investigate wiring on 3 floors and outside to find out... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.
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Amazing
Amazing. Couldn't fault the member of staff. Think he was called Samuel. Fast efficient and knowledgeable.
Great Job from Imran at Kelly Group…
While having our broadband updated to fibre, we had Imran from Kelly Group come to carry out the works required. I was so impressed at the fact that despite experiencing technical issues he stuck around until the new system was fully functioning. That kind of mindset is hard to find these days so job well done ✅
Hossain was amazing and spent a lot of…
Hossain was amazing and spent a lot of time sorting out the problem with my broadband. He was polite and very considerate, I'm very grateful.
Engineer review
Hossain was excellent engineer and fixed the problem with my broadband . Thank you very happy !
unreliable
unreliable. did not arrive in time that they confirmed twice. I had to call multiple times, and then promises about when the person would arrive broken the whole time. Waited the whole day and no one arrived. Openreach should choose someone else.
Had some issues with broadband speed…
Had some issues with broadband speed and this was dealt with quickly and professionally. Great service!
Stefanos and Josh visited my property…
Stefanos and Josh visited my property at the Perfect time, he also rang before arriving which was perfect as my internet was down and ring door bell would have been useless. Came in detected the odd problem and even replaced a fixture at no cost to me. Definitely recommend. Thanks again fellas
Excellent visit by your engineer…
Excellent visit by your engineer Brandon Scott who analysed and fixed the problem where others had failed!
Very polite and informative.
Thank you
From Terry Field Parkhill ABN
Hossain was so friendly and…
Hossain was so friendly and accommodating, going the the extra mile sorting out our line problem. I couldn't be happier.
Hossain provided a superb skilled…
Hossain provided a superb skilled service could not have done more to solve issue
Friendly and efficient.
Friendly and efficient.
Very quick.
Abdul was great and serviced my broadband.
Broadband repair for slow download speeds
We had a visit today from an engineeer called Harry to look at a broadband that was only running at approximately half it's rated speed, Harry kept me informed at every stage & resolved the issue to my complete satisfaction, he even went the extra mile by demontrating the expected speeds with his tester at the point where the cable would have plugged into the router.
In addition Harry was very friendly & I'd be very happy if he was allocated to a future install or repair job of mine.
Professional and reliable service by Hossain
I had a very positive experience with Kelly Group. Hossein was professional, polite, and completed the work efficiently. Communication was clear throughout the process, and everything was handled on time. I would definitely recommend their services.
Called to say when engineer was arriving
Called to say when engineer was arriving
Hossain job completed very satisfied
Hossain job completed very satisfied.
Great service and knowledgeable
Abdul listened to the description of the problem and very thoroughly worked out its cause. Super polite, knowledgeable and efficient. Brilliant service.
Today we had Andrew visit us to fix a…
Today we had Andrew visit us to fix a broadband issue we where having he was very polite and took his boots off before entering the property which is nice to see he behaved in a very professional manner and fixed the fault whilst explaining to me what the process was nothing but 5 stars
Hussain came today to fix my broadband…
Hussain came today to fix my broadband as it keep going of he was very friendly and helpful and got the job done very fast I’m very happy
Excellent
Charlie Shoesmith was a pleasant young man who made a thorough job of ensuring all was working properly before leaving.
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