I had such fun shopping on Kurt Geiger's site! I ended up buying a cute bright-colored bag, but there were so many lovely items to choose from. It was very easy to navigate the site and make my purcha... Voir plus
L'entreprise a répondu
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My bags and slippers came way after my delivery date and I still don’t receive them as yet it has keep on moving the delivery date if this was the outcome of my first order I don’t think I will order... Voir plus
I LOVE Kurt Geiger shoes and bags! I like to sparkle, so I am always able to find something on their website. The size is always consistent with each pair, and I always receive compliments when I am... Voir plus
L'entreprise a répondu
I’m still trying to figure out where is my package cause my package never showed up. I didn’t even get an email telling me the accurate tracking number or none of that. This is my first time experienc... Voir plus
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3,5
Moyen
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de Kurt Geiger
Hi Mary,
We're sorry to hear that you haven't received your order and understand how disappointing this must be.
Could you please share the requested details with us? Once we have them, we'll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Réponse de Kurt Geiger
Hi Kenya,
Thank you so much for your 5-star review!
We're delighted to hear that you're pleased with the quality, style, and value of your purchase. Providing beautifully designed products at great value is what we strive for.
We truly appreciate your support and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Réponse de Kurt Geiger
Hello Donna,
Thank you for your feedback. We’re sorry to hear about the confusion with your confirmation email.
To allow us to investigate this further, please respond to the requested information from our customer service team, including any details about the email you received. Alternatively, you can contact our customer service team directly so we can review your order and confirm its status.
We appreciate you bringing this to our attention and will be happy to assist you further.
Kind regards,
Team Kurt Geiger
I love my new Kurt slides
I love my new Kurt slides !
My first pair and I have already purchase another style !!!
26 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Melanie,
Thank you for your wonderful feedback! We’re delighted to hear that you love your new Kurt Geiger slides and that they’ve made such a great first impression.
It’s fantastic to know you’ve already purchased another style! We truly appreciate your support and hope you enjoy your new additions. Thank you for choosing Kurt Geiger!
Kind regards,
Team Kurt Geiger
Never received any shipping information…
Never received any shipping information until I made a phone call requiring about it still have not received my first package. One of my items was out of stock I guess cause was told it was cancelled. Second bad experience so definitely last time I will order.
7 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Judy,
Thank you for your feedback. We’re sorry to hear about your experience and understand the inconvenience caused by the lack of shipping updates and the cancellation of one of your items.
Your feedback has been shared with the relevant team for review, as we are always looking for ways to improve our customer experience and communication. We appreciate you taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
Réponse de Kurt Geiger
Hello Christy,
Thank you for your feedback. We’re sorry to hear about this. Your comments have been shared with the relevant team for review as we continue to monitor and improve our delivery experience.
In the meantime, kindly reach out to our customer service team so we can review this for you. We appreciate you taking the time to bring this to our attention.
Kind regards,
Team Kurt Geiger
Beautiful!
Delivered quickly, absolutely in love with these sandals, more beautiful than the pictures!
12 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Lynn,
Thank you for your lovely feedback! We’re delighted to hear that your sandals arrived quickly and that you love them even more in person than in the pictures.
We truly appreciate your support and hope you enjoy wearing them. Thank you for choosing to shop with us!
Kind regards,
Team Kurt Geiger
I shopped such a pleasant experience I…
I shopped such a pleasant experience I got everything i wanted delivery was quick great prices exceptional quality I love Kurt summer sales and discounts o will forever be a Kurt Geiger fan
11 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Heidi,
Thank you for your wonderful feedback! We’re delighted to hear that you had such a pleasant shopping experience and found everything you were looking for. It’s fantastic to know you were pleased with the quick delivery, great prices, exceptional quality, and our summer sale.
We truly appreciate your loyalty and kind words. Thank you for being a Kurt Geiger fan, we look forward to welcoming you back again soon!
Kind regards,
Team Kurt Geiger
Réponse de Kurt Geiger
Hello Deb,
Thank you for your lovely feedback! We’re delighted to hear that you were happy with our service and the fast delivery. We truly appreciate your support and look forward to welcoming you back again soon!
Kind regards,
Team Kurt Geiger
i never received my order
12 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Laura,
Thank you for your feedback. We’re sorry to hear that you have not received your order.
To allow us to investigate this further, please respond to the requested information. Alternatively, you can contact our customer service team directly with your order details so we can review the delivery status and assist you further.
We appreciate you bringing this to our attention and look forward to resolving this for you.
Kind regards,
Team Kurt Geiger
Réponse de Kurt Geiger
Hello Brunetta,
Thank you for your feedback! We’re pleased to hear that your order arrived within the expected timeframe. We appreciate your support and hope to welcome you back again soon!
Kind regards,
Team Kurt Geiger
The customer service is great
The customer service is great, they respond fast , my only problem , why you do not you make it easier for customers by accepting price adjustments for orders placed within a specific period of time when price drops?
Why should we receive it then return it and place a new one , not convenient at all in my opinion
6 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Carol,
Thank you for your feedback. We appreciate you sharing your thoughts regarding price adjustments and understand your point about wanting a more convenient process when an item’s price changes shortly after purchase. Your feedback has been noted and shared with the relevant team for consideration.
Thank you for taking the time to provide your suggestion, as customer feedback helps us continue to review and improve our services.
Kind regards,
Team Kurt Geiger
i didn’t receive one of my bags
16 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Beyonce,
Thank you for your feedback. We’re sorry to hear that you did not receive one of the bags from your order.
To allow us to investigate this further, please respond to the requested information. Once received, we will be able to review this matter and advise further. Alternatively, please reach out to our customer service team for further assistance.
We appreciate you bringing this to our attention and look forward to assisting you.
Kind regards,
Team Kurt Geiger
Perfect pair of sandals.
Sandals are perfect. Did not take long for them to arrive.
Can wear them with jeans or sundresses.
8 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Nola,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’re happy with your purchase and that your order arrived promptly. Your support means a great deal to us, and we hope you continue to enjoy your new addition.
Kind regards,
Team Kurt Geiger
Yes it was what i wanted
Yes it was what i wanted. Small and compact. No issues with placing am order. The quality is awesome
7 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Mackenzie,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’re pleased with your purchase and that your shopping experience was smooth from start to finish. Your kind words about the quality of our products are greatly appreciated.
Thank you again for your support, and we hope you continue to enjoy your purchase.
Kind regards,
Team Kurt Geiger
I’m Very Disappointed and Heartbroken 💔…
I’m Very Disappointed and Heartbroken 💔 My Birthday is Friday and My Sneakers aren’t her Yet I was Reassured they would be here I ordered in time to be here for My Birthday Party 🥳
8 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Catrie,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not yet received your order. We understand how important it is for your parcel to arrive on time, especially for a special occasion.
To help us investigate this further, please reply to the email we sent requesting your order details. Once we receive your response, our team will review your case and assist you as quickly as possible.
Kind regards,
Team Kurt Geiger
Superb service and knidness
This is a late review for which, I apologise. It is for Rachel at the York Designer Outlet. I went in to see if they sold individual bag straps. Unfortunately, they didn’t. However, Rachel asked me to wait a minute whilst she checked. She returned with several straps from which, I chose two. She wouldn’t take any payment as they weren’t stock. I couldn’t believe how she had gone out of her way to look for these for me and her generosity. I am extremely grateful for her kindness and have used the straps to upgrade my handbag. What superb service. Thank you Rachel. You are what makes shopping a pleasure.
1 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Rachel,
Thank you for taking the time to share your feedback.
We’re delighted to hear about your positive experience in store. It’s wonderful to know that a member of our team made such a lasting impression through their dedication and willingness to help. We will be sure to share your kind comments with Rachel and the store management, as recognition like this means a great deal to our teams.
Thank you again for your thoughtful feedback and continued support.
Kind regards,
Team Kurt Geiger
On time delivery
My order arrived on time as scheduled. Item was as expected.
7 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Gigi,
Thank you for taking the time to share your feedback.
We're delighted to know that your shopping experience met your expectations. Your support is greatly appreciated, and we hope you enjoy your purchase.
Kind regards,
Team Kurt Geiger
I love my new bag and sandals
I love my new bag and sandals. The timing and packaging is perfect. I love how unique the designs are, i always get lots of compliments.
8 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Melissa,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve had such a positive experience with your recent purchase. Your kind words and continued support mean a great deal to us, and we hope you continue to enjoy our collections.
Kind regards,
Team Kurt Geiger
my package hasn’t been shipped out yet…
my package hasn’t been shipped out yet nor has it came!
2 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Life as Mara,
We're sorry to hear that your order has not yet been shipped or delivered. We understand how disappointing this must be.
Could you please share the requested details with us? Once we have them, we'll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
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