Purse was just left on door step in a neighborhood that it must have been stolen besides I paid for 2 days shipping Thursday morning & wasn’t said delivered until Monday
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Lisez les avis des autres
I had such fun shopping on Kurt Geiger's site! I ended up buying a cute bright-colored bag, but there were so many lovely items to choose from. It was very easy to navigate the site and make my purcha... Voir plus
L'entreprise a répondu
My bags and slippers came way after my delivery date and I still don’t receive them as yet it has keep on moving the delivery date if this was the outcome of my first order I don’t think I will order... Voir plus
I LOVE Kurt Geiger shoes and bags! I like to sparkle, so I am always able to find something on their website. The size is always consistent with each pair, and I always receive compliments when I am... Voir plus
L'entreprise a répondu
3,5
Moyen
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I love my new bag and sandals
I love my new bag and sandals. The timing and packaging is perfect. I love how unique the designs are, i always get lots of compliments.
8 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Melissa,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve had such a positive experience with your recent purchase. Your kind words and continued support mean a great deal to us, and we hope you continue to enjoy our collections.
Kind regards,
Team Kurt Geiger
my package hasn’t been shipped out yet…
my package hasn’t been shipped out yet nor has it came!
2 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Life as Mara,
We're sorry to hear that your order has not yet been shipped or delivered. We understand how disappointing this must be.
Could you please share the requested details with us? Once we have them, we'll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
My experience
This is my 2nd purchase, I’m pleased with the quality and will continue to order but a soon as I ordered my items (I hadn’t even received my package) the slides went on sale. I called for a price adjustment but they said they couldn’t honor it. This will be something I’ll make sure my friends and family are aware of when ordering.
6 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Davetta,
Thank you for your 4-star review and for choosing Kurt Geiger again!
We're delighted to hear that you're pleased with the quality of your purchases and that you plan to continue shopping with us. We do, however, understand your disappointment about the slides going on sale shortly after you placed your order and that a price adjustment wasn't possible.
We truly appreciate you taking the time to share your feedback, and we'll ensure it's passed on to the relevant team for consideration. Thank you again for your continued support, and we hope to welcome you back again soon.
Regards,
Team Kurt Geiger
Timely delivery and great deals
Timely delivery and great deals! I luv me some Kurt Geiger. Wish the jelly collection came in bigger sizes. Soooo cute. Ty.
6 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Darice,
Thank you so much for your wonderful 5-star review! 💛
We're delighted to hear you were pleased with the timely delivery and great deals, and it means so much to know you love Kurt Geiger!
We also really appreciate your feedback about the Jelly collection. We'll be sure to share your suggestion for larger sizes with our relevant team, as customer feedback is invaluable in helping us improve our collections.
Thank you for your support, and we look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Order 2 different pair of slides and…
Order 2 different pair of slides and ordered up 1 whole size and both pairs were too small
1 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Dee,
We're very sorry to hear that both pairs of slides were too small, even after ordering a full size up. We understand how disappointing and frustrating this must have been.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and for your patience while we look into this.
Regards,
Team Kurt Geiger
Delivery was great.
6 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hi Toots,
Thank you for your 4-star review!
We're delighted to hear that you were pleased with your delivery experience. Your feedback is greatly appreciated, and we're glad we could meet your expectations.
We look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger.
I have not received my order
I have not received my order. I’m having a problem tracking it as well.
3 juillet 2026
Avis spontané
Réponse de Kurt Geiger
Hello Mannette,
Thank you for your feedback. We’re sorry to hear that you have not yet received your order and that you are experiencing difficulties tracking it.
To allow us to investigate this further and assist you as quickly as possible, please respond to the requested information. Once received, we will be able to review the status of your delivery and provide an update. Alternatively, reach out to our customer service team.
We appreciate you bringing this to our attention.
Kind regards,
Team Kurt Geiger
Return process is terrible
Returns are a pain and take forever to get money refunded all I needed was a size up and it’s going to take weeks for me to receive my money back.
23 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Customer,
We're very sorry to hear about your experience and understand how frustrating it must be to wait longer than expected for your refund, especially when you simply needed a different size.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and for your patience while we look into this.
Regards,
Team Kurt Geiger
After three tries and moving up a size…
After three tries and moving up a size and a half I finally have shoes that fit. I have purchased the same shoes in the past and I ordered the same size I originally purchased. I ended up having to move up 2 sizes above my normal shoe size. Something is wrong with your sizing. If I didn’t already love the shoes I would have given up.
29 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi RaeLynn Dover,
Thank you for taking the time to share your feedback.
We're pleased to hear that you eventually found a pair that fits and that you love the shoes, but we're sorry to learn about the difficulties you experienced with the sizing. We understand how frustrating it must have been to go through multiple exchanges to find the right fit, especially when you've previously purchased the same style.
We truly appreciate you bringing this to our attention, and we'll ensure your feedback is shared with the relevant team for review. Comments like yours help us improve our products and customer experience.
Thank you for your patience and continued support.
Regards,
Team Kurt Geiger
Excellent customer service
Excellent customer service. The bag and shoes were beautifully wrapped. Super fast shipping as well.
29 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Kari,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had an excellent customer service experience and that you loved the beautiful packaging of your bag and shoes. It's also fantastic to know your order arrived so quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We hope you enjoy your new purchases and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Big Feet in The Most Beautiful and Comforting Sandals
I ordered a pair of Orson Rope Sandals in light pink. My size is 11. When I opened that box it was so beautiful, and trying them on for the very first time made me cry. They are beautiful on my feet and actually fit my feet that people say are so big and flat. Thank you so much for making my day and my happy tears. Beautiful and absolutely comfortable product.
29 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Shivanna,
Thank you so much for sharing such a heartfelt review! 💗
We're truly touched to hear how much you love your Orson Rope Sandals. Knowing they fit you perfectly, made you feel confident, and even brought happy tears is incredibly meaningful to us. Everyone deserves to feel amazing in their shoes, and we're so glad we could be a small part of making your day so special.
Thank you for choosing Kurt Geiger and for sharing your experience. We hope you enjoy every step in your beautiful new sandals, and we look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Réponse de Kurt Geiger
Hi Carla,
Thank you so much for your 5-star review!
We're delighted to hear that you had an excellent experience. Your kind feedback means a lot to us, and we're thrilled we could meet your expectations.
We appreciate your support and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Feeling welcome when speaking with…
Feeling welcome when speaking with someone on the phone.Friendly attentive service.Quality that meets or exceeds expectations small thoughtful touches feel personal.
22 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Laura,
Thank you for taking the time to share your feedback.
We’re delighted to hear that your recent experience has been so positive and that you felt well looked after throughout your interaction with us. It’s wonderful to know that the service and attention to detail made a strong impression.
We truly appreciate your kind words and support, and we look forward to welcoming you again soon.
Kind regards,
Team Kurt Geiger
Delivery time and dates can be better…
Delivery time and dates can be better updated and honest. Especially if you expecting items on dates promised.
28 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Mike,
Thank you for taking the time to share your feedback.
We appreciate your comments regarding delivery updates and timing, and we are sorry to hear that your experience did not fully meet expectations. Your feedback has been shared with the relevant team for review as we continue to improve our service.
Kind regards,
Team Kurt Geiger
I’m not home to see it
I’m not home to see it! I travel with my job and won’t be to open until August 1st
27 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Twin,
Thank you for taking the time to share your feedback. We hope you enjoy your purchase when you’re able to receive it.
Please feel free to reach out to our Customer Care team if you need any assistance in the meantime. We will be happy to help.
Kind regards,
Team Kurt Geiger
I love my slides they are super cute…
I love my slides they are super cute and comfortable I have 3 different pair now
24 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Darla,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’re enjoying your recent purchase and that it has been such a great addition to your collection. It’s wonderful to know you continue to choose styles from us.
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
Quick and Easy
It was an easy ordering process my order came quickly. They were just as the picture and I’m going to enjoy the item.
14 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello there,
Thank you for taking the time to share your feedback.
We’re delighted to hear that your experience from purchase to delivery was smooth and that your item met your expectations. It’s wonderful to know you are pleased with your recent purchase.
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
Love my new summer purse.
Received my purse quickly and well package. Can’t pass a good sale and can’t wait to start using my new purse for the summer.
27 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello there,
Thank you for taking the time to share your feedback.
We’re delighted to hear that your order arrived promptly and in great condition. It’s wonderful to know you’re pleased with your recent purchase and excited to start using it.
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
My purse is absolutely gorgeous
My purse is absolutely gorgeous. I have received so many compliments.
30 mai 2026
Avis spontané
Réponse de Kurt Geiger
Hello Van,
Thank you for taking the time to share your feedback.
We’re delighted to hear that your recent purchase has been so well received and that it continues to attract such positive attention. It’s wonderful to know you’re pleased with your experience.
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
My order was lost thru fedex Kurt…
My order was lost thru fedex Kurt Geiger did nothing but prolong & tell me to look out for email. No compensation at all
9 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Shanta,
Thank you for your feedback, and we are sorry for the inconvenience caused.
We have checked and can see that a ticket has already been created for your query. This has been highlighted to the relevant team for further review and assistance. Please keep an eye on your junk/spam folder, as any updates may be received there.
Kind regards,
Team Kurt Geiger
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