Purse was just left on door step in a neighborhood that it must have been stolen besides I paid for 2 days shipping Thursday morning & wasn’t said delivered until Monday
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I had such fun shopping on Kurt Geiger's site! I ended up buying a cute bright-colored bag, but there were so many lovely items to choose from. It was very easy to navigate the site and make my purcha... Voir plus
L'entreprise a répondu
My bags and slippers came way after my delivery date and I still don’t receive them as yet it has keep on moving the delivery date if this was the outcome of my first order I don’t think I will order... Voir plus
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I received an excellent response back regarding my problem. Everything was handled very professionally and my return process was easy. I was also provided with a discount on my next purchase.
3,5
Moyen
1 k avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Everything was perfect with my order
Everything was perfect with my order. The items looked even better in person. The quality and packaging in unmatched. Love love love the bag protectors. I’m a Kurt Geiger customer for life.
19 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Monicka,
Thank you for your amazing feedback! We’re delighted to hear that everything about your order was perfect and that the items exceeded your expectations in person. It’s wonderful to know you’re so pleased with the quality, packaging, and our bag protectors.
We truly appreciate your loyalty and are thrilled to have you as a Kurt Geiger customer. Thank you for your support!
Kind regards,
Team Kurt Geiger
Réponse de Kurt Geiger
Hello Shawn,
Thank you for your feedback. We’re sorry to hear about this.
To allow us to investigate this further and assist you as quickly as possible, please respond to the requested details or contact our customer service team with your order information. Once received, we will be able to review the status of your delivery and advise further.
Kind regards,
Team Kurt Geiger
We appreciate you bringing this to our attention.
Love the details for the shows and the…
Love the details for the shoes and the belt. Kurt Geiger products are always beautiful with quality materials and workmanship. LOVE KURT GEIGER
17 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello there,
Thank you for your wonderful feedback! We’re delighted to hear that you love the details of your shoes and belt and that you’re pleased with the quality and craftsmanship of our products.
It’s fantastic to know you’re such a fan of Kurt Geiger. We truly appreciate your support and look forward to welcoming you back again soon!
Kind regards,
Team Kurt Geiger
I ordered my shoes on 7th june today is…
I ordered my shoes on 7th june today is 17th june i still did not get my shoes. The fedex says shipment exception. My order number is KGUS13726495 please check and contact me.
18 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Anusha,
Thank you for your feedback. We’re sorry to hear that you have not yet received your order and understand your concern regarding the shipment exception status with FedEx.
We have highlighted this matter to the relevant team for further investigation. Please be assured that a member of our customer service team will review your order and contact you directly to provide an update as soon as possible.
Thank you for your patience while we look into this for you.
Kind regards,
Team Kurt Geiger
My order was Great!!
13 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Jacqueline,
Thank you for your feedback! We’re delighted to hear that you had a great experience with your order. We truly appreciate your support and look forward to welcoming you back again soon!
Kind regards,
Team Kurt Geiger
The quality and beauty of the bag is…
The quality and beauty of the bag is absolutely stunning. I am so excited to wear it with my matching sandals.
16 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Teira,
Thank you for your lovely feedback! We’re delighted to hear that you’re so pleased with the quality and beauty of your bag. It’s wonderful to know that you’ve paired it with matching sandals, and we’re sure the combination will look stunning.
We truly appreciate your support and hope you enjoy wearing your new pieces!
Kind regards,
Team Kurt Geiger
I needed a larger size and also wanted…
Love these shoes except I needed a larger size and also wanted them in the yellow color as well. I’m ordering the 2 pairs in size 8 and returning the smaller size separately for a credit to my credit card.
15 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Robin,
Thank you for your feedback! We’re delighted to hear that you love the shoes. We’re sorry that the original size wasn’t quite right, but we’re pleased to hear that you’ve been able to order the larger size, along with the yellow pair you wanted.
We hope the new pairs are a perfect fit, and we appreciate you choosing to shop with us. Thank you for your support, and we hope you enjoy your new shoes!
Kind regards,
Team Kurt Geiger
Réponse de Kurt Geiger
Hello Elsa,
Thank you for your feedback! We’re delighted to hear that everything went well and that your order arrived quickly. We truly appreciate your support and hope to see you again soon!
Kind regards,
Team Kurt Geiger
Wrong Item Received
I ordered 2 rings. One of the rings that came was not what I ordered. Completely different item was mailed. As if that was not frustrating enough, I was on hold for 30 minutes for CS when the recording said there are no agents available and call back another time. Click. Really? If there was no intention to take calls, why have customers wait for 30 minutes only to hang up on them afterwards? Then, I tried the chat bot. Same thing. I waited for an agent. And waited. I’ll have to try another day. This is my first experience with this brand—and looks like my last.
15 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Catherine,
We're very sorry to hear about your experience and understand how frustrating it must have been to receive an incorrect item, as well as the difficulties you faced trying to reach our Customer Service team. This is certainly not the level of service we aim to provide.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and for your patience while we look into this.
Regards,
Team Kurt Geiger
I received my Beautiful Bag today ..
I received my Beautiful Bag today ... Absolutely Beautiful...Kurt Geiger is the BEST ❤️
12 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Valerie,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that your recent purchase arrived safely and met your expectations.
Your support means a great deal to us, and we look forward to serving you again in the future.
Kind regards,
Team Kurt Geiger
Shipping delayed missed daughter’s…
Shipping delayed missed daughter’s birthday
13 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Crystal,
Thank you for taking the time to share your feedback. We are sorry to hear that your order did not arrive in time for such an important occasion.
We understand how disappointing this must have been and sincerely apologise for any inconvenience caused. Your comments have been noted and shared with the relevant team for review.
Thank you for bringing this to our attention.
Kind regards,
Team Kurt Geiger
The KG Experience is Solid!
High quality, well constructed pieces. Love the designs!
Everything about this process was seamless from selecting, checking out, to receiving. Excellent experience. And like always, we will be back!
25 mai 2026
Avis spontané
Réponse de Kurt Geiger
Hello There,
Thank you for taking the time to leave such a positive review. We're delighted to know that your recent purchase met your expectations and that your journey with us was effortless from start to finish.
Your continued support is greatly appreciated, and we look forward to serving you again in the future.
Kind regards,
Team Kurt Geiger
Réponse de Kurt Geiger
Hello Tracy,
Thank you for your feedback. We’re pleased to hear you had a positive experience and appreciate you taking the time to share it.
We look forward to welcoming you again soon.
Kind regards,
Team Kurt Geiger
The shoes were way too big
The shoes were way too big. It would be helpful to have a size chart for shoes so that I can get the most accurate size. I had ordered another pair that were on sale and I won’t be able to wear those either because they’re the same size. Unfortunately the ones on sale can’t be returned.
13 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Michaela,
Thank you for taking the time to share your feedback. We’re sorry to hear that the recent purchases were not the right fit.
We do have a size guide available on our website, which is regularly updated to help customers choose the most suitable fit. We recommend referring to this guide before placing an order to ensure the best possible sizing choice.
Your comments have been shared with the relevant team as we continue to improve the shopping experience.
Thank you again for your feedback.
Kind regards,
Team Kurt Geiger
No I’m missing the purse an the big box…
No I’m missing the purse an the big box also
10 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Quitman,
thank you for your feedback. We’re sorry to hear that your order appears to be incomplete.
To help us investigate this further, please provide your order number and any relevant details regarding the items you did receive. Once we have this information, our customer care team will be able to review your order and advise further on the next steps.
We appreciate you bringing this to our attention and look forward to assisting you.
Kind regards,
Team Kurt Geiger
Expeditious
Overall, Kurt Geiger has provided me an extraordinary experience with their professionalism, their guarantee to provide expertise quality, and overall how they handle their resolution processes.
4 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Shaniel,
Thank you for your wonderful feedback! It’s fantastic to know that our professionalism, commitment to quality, and approach to resolving enquiries have met your expectations.
We truly appreciate your kind words and support. Thank you for choosing us, and we look forward to providing you with many more great experiences in the future!
Kind regards,
Team Kurt Geiger
Love the sneakers I bought
Love the sneakers I bought, they really stand out. I get compliments every time I wear them. I got them at a good price, on sale. I also have a pair dress slingback and a pocket book.
11 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello there,
Thank you for your wonderful feedback! We’re delighted to hear that you love your sneakers and that they receive so many compliments whenever you wear them. It’s even better knowing that you were able to purchase them at a great sale price.
We’re also thrilled to hear that you’re enjoying your other purchases as well. Thank you for your continued support and we truly appreciate it and look forward to helping you find your next favourite piece!
Kind regards,
Team Kurt Geiger
Do not buy from the website the…
Do not buy from the website the inventory does not match what is in stock they always confirm an take my payment then days later the cancel due to no inventory I’m sick and tired of this happening and they take no responsibility for this problem. I like the brand but I’m never ordering from the website again this the 3rd time they canceled my order and i have to wait on my funds to up to 10 business days to return to my account. Order number s KGUS13718310 and KGUS13452119 they also partner with Bloomingdale’s canceled order 772767032.
9 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Ianthe,
We're very sorry to hear about your experience and understand how frustrating it must be to have multiple orders cancelled after payment has been taken. We appreciate your loyalty to the brand and regret the disappointment this has caused.
Please be assured that we have raised this further with the relevant team for review. If you have not yet received an update, please feel free to contact us again, and the team will be happy to assist further.
Thank you for bringing this to our attention and for your patience while this matter is being looked into.
Regards,
Team Kurt Geiger
I love my beautiful and comfortable…
I love my beautiful and comfortable sneakers🍀
8 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi María,
Thank you so much for your lovely 5-star review! 🍀
We're thrilled to hear that you love your sneakers and that they're both beautiful and comfortable. There's nothing better than finding the perfect combination of style and comfort!
We truly appreciate your support and hope you continue to enjoy wearing them. We look forward to welcoming you back for your next pair soon!
Regards,
Team Kurt Geiger
Express was Regular
I placed an ordered for a special birthday surprise for someone in another state. The product was updated to me as out of stock 2 days prior to delivery and I had been receiving successful updates. I called and spoke with a representative and he stated I could place an express order to arrive the day of because I had 2.5 days remaining before the special day. Bad news the product arrived MONDAY! I was so upset. All of that and promise was broken , paid for express and it failed. Never again. Order regular because express was a waste of money. An express refund should have been applied or updated to another product. Good customer service is hard to find these days.
3 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Wendy AG,
Thank you for sharing your feedback. We're sorry to hear that your order did not arrive in time for such an important occasion and understand how disappointing this must have been, especially after paying for express delivery and receiving reassurances regarding the delivery timeframe.
Could you please share the requested details with us? Once we have them, we'll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
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