Purse was just left on door step in a neighborhood that it must have been stolen besides I paid for 2 days shipping Thursday morning & wasn’t said delivered until Monday
L'entreprise a répondu
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I had such fun shopping on Kurt Geiger's site! I ended up buying a cute bright-colored bag, but there were so many lovely items to choose from. It was very easy to navigate the site and make my purcha... Voir plus
L'entreprise a répondu
My bags and slippers came way after my delivery date and I still don’t receive them as yet it has keep on moving the delivery date if this was the outcome of my first order I don’t think I will order... Voir plus
L'entreprise a répondu
I received an excellent response back regarding my problem. Everything was handled very professionally and my return process was easy. I was also provided with a discount on my next purchase.
3,5
Moyen
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I love the bag
I love the bag! There was a delay in delivery but that was reported as weather related so I understand that’s not your issue. The inside zipper was not functioning properly but I was able to get it realigned. I would like that noted in case there are issues down the road.
9 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Lana.
Thank you for your review!
We're delighted to hear that you love your bag and appreciate your understanding regarding the weather-related delivery delay.
We're sorry to learn that the inside zipper was not functioning properly when you first received it, although we're glad you were able to realign it. We appreciate you bringing this to our attention, and your feedback will be noted and shared with the relevant team.
Thank you for your support, and we hope you continue to enjoy your new bag.
Regards,
Team Kurt Geiger
My wife is a huge fan
My wife is a huge fan. The bags and how well they match the shoes, the quality and most of all the comfort. She danced for hours and had no complaints about hurting feet. Great job Kurt!
6 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello there,
Thank you for your wonderful feedback! We’re delighted to hear that your wife is such a fan of our products. It’s great to know that she loves how the bags and shoes coordinate, appreciates the quality, and, most importantly, found the shoes comfortable enough to dance for hours without any discomfort.
We truly appreciate your kind words and support. Thank you for choosing us, and we hope to continue providing styles she loves for many occasions to come!
Kind regards,
Team Kurt Geiger
Love my Meena Slides
Love my Meena Slides. I get compliments every time I wear them!!!!
8 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Shana,
Thank you for your lovely feedback! We’re delighted to hear that you love your Meena Slides and that they’re receiving so many compliments. There’s nothing better than hearing that our customers feel great in their purchases.
We truly appreciate your support and hope you continue to enjoy wearing them!
Kind regards,
Team Kurt Geiger
Nice bag but too small
Nice bag but it’s too small for what I needed it for. I do not recommend it if you are an educator and need something to keep your phone in during the day. Looking at it from the website it looks larger but it’s not. I chose to return it. Key words: Micro Kensington Drench Bag
5 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Sharron,
Thank you for your feedback. We’re pleased to hear that you liked the design of the bag, but we’re sorry to learn that it did not meet your size expectations.
We understand that the bag was smaller than anticipated for your intended use. To help customers make informed purchasing decisions, product dimensions are included within our online product descriptions. We appreciate you sharing your experience and are glad that you were able to make use of our returns process.
Thank you for taking the time to leave your review
Kind regards,
Team Kurt Geiger
These shoes are absolutely beautiful!!
These shoes are absolutely beautiful!!! Love everything about their muchness! I’m actually wearing them today because I did not have the patience to wait for an event. If these shoes were to escort me into my afterlife , my heart would be perfectly happy with this ghost outfit! Buy they!
7 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Jazzy,
We’re thrilled to hear how much you love your shoes and that they couldn’t even wait for a special event before being worn. Your enthusiasm and sense of style truly made us smile! It’s wonderful to know they’ve become such a standout part of your wardrobe, and we really appreciate you sharing your experience. We hope you continue to enjoy every step in them!
Kind regards,
Team Kurt Geiger
I have a missing belt
I have a missing belt, the red one, from my order.
I noticed that my items were incomplete while tracking my order online before delivery.
Now that I have received the order, 4 items out of five were delivered.
5 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Jihane,
Thank you for your feedback. We’re sorry to hear that your order arrived incomplete.
To allow us to investigate this further, please provide your order number along with any relevant details regarding the missing item. Once we have this information, our customer service team will be able to review the order and advise further on the next steps.
We appreciate you bringing this matter to our attention and look forward to resolving it for you.
Kind regards,
Team Kurt Geiger
the sandals are beautiful
the sandals are beautiful, well made and super comfortable, however they were samall on me, i'm a 38, I order 8.5 and I needed 9. I offered to a friend and she loved them. I'm going to order a ner pair.
Thank you
7 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Sara,
Thank you for your lovely feedback! We’re delighted to hear that you found the sandals beautiful, well made, and comfortable. We’re sorry that the size wasn’t quite right for you, but we’re pleased to hear they found a happy new home with your friend.
Thank you for sharing your sizing experience, and we hope your next pair in the larger size is the perfect fit. We truly appreciate your support and look forward to welcoming you back soon!
Kind regards,
Team Kurt Geiger
I love any and everything KurtGeiger!
I love any and everything KurtGeiger! The uniqueness/quality of the bags AND shoes have me in a chokehold. I order like once a week and that's why I'm in "ambassadorial" status. LOL! However, I never had an order that was cancelled and it was very disappointing. I've had my eyes set on this specific bag and apparently it sold out...days after I placed my order. Very interesting! So, some friendly suggestions would be to keep a thorough track of inventory; provide amount of remaining stock on app/website; and please don't confirm orders if the product is unavailable. Many major online merchants provide stock amounts to the customer, which enhances the shopping experience. Something to look into...
3 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Dina,
Thank you for taking the time to share your feedback. We’re sorry to hear about the recent cancellation and appreciate you highlighting your experience.
We truly value your continued loyalty and support, and it means a great deal to us to hear you shop with us so regularly. We understand how important it is to have confidence in product availability, and your suggestions around stock visibility and order confirmation processes are valuable. We will ensure your comments are shared with the relevant team for review.
Please rest assured we are continually working to improve the online shopping experience.
Kind regards,
Team Kurt Geiger
I haven’t received the order
I haven’t received the order. It looks like there have been a cancellation of some items but it’s not clear enough.
6 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Lily,
We're sorry to hear that you have not received your order and that the communication regarding the cancellation of items was unclear. We understand how frustrating and confusing this must be.
Could you please share the requested details with us? Once we have them, we'll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
LEMJ
Well my Girlfriend and Granddaughter Love your Collection so much until I just had to keep them Happy!
6 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Lem,
Thank you so much for your wonderful review!
We're delighted to hear that both your girlfriend and granddaughter love our collection. Knowing that our products bring smiles to multiple generations makes us incredibly happy!
Thank you for choosing Kurt Geiger to help keep them happy, and we truly appreciate your support. We look forward to helping you find more favourites in the future.
Regards,
Team Kurt Geiger
Brought it for my granddaughter she…
Brought it for my granddaughter she loves it. She's on her second bag
10 décembre 2025
Avis spontané
Réponse de Kurt Geiger
Hi Leelee,
Thank you for your lovely review!
We're delighted to hear that your granddaughter loves her bag and that she's already on her second one. There's no greater compliment than coming back for another favourite!
We truly appreciate your support and hope she continues to enjoy her Kurt Geiger collection for years to come.
Regards,
Team Kurt Geiger
I didn't receive my order and it's been…
I didn't receive my order and it's been a week plus know shipping email to see when it's coming
3 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hello Lisa,
Thank you for your feedback. We’re sorry to hear that you have not yet received your order and have not received a shipping confirmation email.
Please contact our customer care team or provide the requested order information so we can investigate this for you and provide an update on the status of your order. We’ll be happy to assist further once we have the necessary details.
Kind regards,
Team Kurt Geiger
First I never received my order…
First I never received my order confirmed email- had to reach out via chat to ask about my order still never got email-
then I get an email on 4/30 my order shipped and here it is 6/3 and the carrier still docent have my pkg- reached out again and was told due to ground shipping it takes 5-7 days. ok but yet my pkg still has not made it to Fedex. this was the worst experience ive ever had online shopping. and I still don't have my pkg. nor have any idea of when ill get it
29 mai 2026
Avis spontané
Réponse de Kurt Geiger
Hello Danae,
Thank you for your feedback. We’re sorry to hear about this.
We appreciate that you have already been in contact with our customer service team regarding this matter. As your order remains in transit, we would recommend continuing to liaise with our customer care team, who can review the latest status and provide any updates available.
We value your feedback and have shared your comments regarding the communication and delivery experience with the relevant team for review.
Kind regards,
Team Kurt Geiger
Everything is always amazing
Everything is always amazing, material, quality, design, delivery, I’m in love with this brand.
30 mai 2026
Avis spontané
Réponse de Kurt Geiger
Hi Claudia,
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear that you love everything about the brand—from the materials, quality, and design to the delivery experience. Knowing that you're in love with our brand truly means the world to us.
Thank you for your continued support, and we look forward to bringing you many more pieces you'll love in the future! ❤️
Regards,
Team Kurt Geiger
Tracking information is never sent
Everything went fine. The only thing is you cannot track your order and no tracking numbers are ever sent.
16 mai 2026
Avis spontané
Réponse de Kurt Geiger
Hi Brandi,
Thank you for your feedback.
We're pleased to hear that everything else went well with your order, but we're sorry to learn about the issue with tracking information and order updates.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
The package actually showed up days…
The package actually showed up days earlier than expected. The packaging was well done.
1 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Martin,
Thank you for your review!
We're delighted to hear that your package arrived earlier than expected and that you were pleased with the packaging. We always aim to provide a smooth delivery experience, so it's great to know we got it right for you.
We appreciate your support and hope you enjoy your purchase!
Regards,
Team Kurt Geiger
I never received my package I’m very…
I never received my package I’m very upset, I just realized it says it’s been delivered but it never arrived. I don’t know if I will get a refund on my order or will it be delivered
2 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Shailianys,
We're very sorry to hear that you have not received your package and understand how upsetting and frustrating this situation must be.
Could you please share the requested details with us? Once we have them, we'll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Shipping issues
My shipping keeps getting delayed and I never happened when I ordered from you guys. I’m contemplating ordering from you guys again.
1 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Keyani,
We’re very sorry to hear about the delays with your order. We understand how frustrating it is when a delivery does not arrive as expected, especially if this hasn't been your experience with us in the past.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger.
My experience was was great
My experience was was great! I haven't received my package yet.
2 juin 2026
Avis spontané
Réponse de Kurt Geiger
Hi Angela,
Thank you for your review.
We're pleased to hear that your experience has been great so far, but we're sorry to learn that you have not yet received your package.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Réponse de Kurt Geiger
Hi Erica,
Thank you so much for your 5-star review!
We're delighted to hear that your order arrived just in time. There's nothing better than receiving a purchase exactly when you need it!
Thank you for choosing Kurt Geiger, and we hope to welcome you back again soon.
Regards,
Team Kurt Geiger
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