Lakeside Needlecraft Avis 

Great shop got a bigger selection of supplies than most other places.
Isn't as fast to dispatch as regular stores, but seems like the standard with cross stitch supply stores.
Edit: nice response from the owners, my review certainly wasn't a complaint, I've had great service, made multiple orders and already eyeing up some new fabric for new patterns!

I love lakeside needlecraft I order dmc cottons they are the best price I can find. There keep my updated with my order. Would recommend 👌

Excellent. I made an error on my first ever order, which Kate sorted straightaway for me. The range of DMC threads is great. The delivery arrived in the advised time and the threads were all correct and packaged beautifully.
Will definitely use again.

Won't be ordering from this company again. Was reassured delivery would arrive in plenty of time for a birthday present, and it didn't. Order arrived late, and missed the birthday. Would have been more understanding of the situation and held Royal Mail accountable, but the company refused a refund for delivery, despite charging me for Tracked 48hr (and it completely missed the 48hr timescale).

EDITED TO ADD: After reading the reply from the company below, it's disappointing that they've used incorrect information. They've said I've ordered on a Sunday - which could then be interpreted by Trustpilot readers that it was a last-minute order they did quickly for me. However, this is untrue. I didn't order on a Sunday, I ordered on a Wednesday, days before that. I have emails to confirm the order was placed on the Wednesday before, to prove this to Trustpilot.

So to be very clear - I ordered on Wednesday 17th April. The order status hadn't changed and on Saturday 20th April I emailed to politely ask if it would arrive in time for the 25th April. I also did not ask if it could be sent as soon as possible, despite what the company has claimed in their Trustpilot response. In their email reply they said it would arrive in plenty of time. As I explained in my original review - it did not.

And as Lakeside Needlecraft holds the arrangement for purchasing their shipping with Royal Mail, not me, that's why I asked Lakeside for the postage refund. For postage companies it's standard that you are told to contact your seller (in this case, Lakeside).

Excellent service, I forgot to add something to my order and they were really helpful and added it to the original to save postage costs. I always get my threads etc from them

Having to ask the owners/managers via messenger about a query before buying further cross stitch materials, the answers were prompt and knowledgeable. A problem with another previous order was amicably settled and points added to spend when I next ordered. So far good service.

Ordered yesterday received today, fantastic, thank you
So much.

Have a great day,
Carol. X

My items were delivered less than 24 hours after I ordered them which I wasn't expecting. They were a good price as well.

I made a fairly large order of lots of different skeins of embroidery silk from Lakeside Needlecraft,
Not only did they deliver, but every single thread was there, multiples were all batch matched and it was packaged nicely and neatly.
I am very very happy with my experience, 10 out of 10 would recommend.

Came across this website for first time last week and they had the cross stitch kits I wanted and at a good price.

Updates on order status excellent, normal speedy delivery.

I can always reply on Lakeside Needlecraft to delivery a prompt and efficient service. They also keep you well informed regarding your order status.

My order arrived in just 3 working days. Everything was just as I ordered. The selection of linens and evenweaves is one of the best I've seen online.

A great selection of items at very reasonable prices with quick delivery. Had a very minor issue which Kate sorted out swiftly. Customer service has been fantastic. Lakeside needlecraft will be my first port of call for all my future stitching supplies from now on.

I found exactly what I was after for a cross stitch project, plus was able to go on the emailing list for items out of stock. Lakeside Needlecraft kept me informed throughout. The order was dispatched and received extremely quickly, which was much appreciated. Within days I received an ‘back in stock’ email,so I was able to fulfil all requirements. I recommend Lakeside Needlecraft and will definitely use you again, Many thanks. Susan

Well packed arrived safely nice kit and good Aida very pleasant transaction

They have an amazing selection !! Super easy to find everything I need and alway the best quality! So much better than the big chain craft suppliers

Good communication from Kate regarding my order which arrived promptly. Great seller.

Totally agree there’s a very good range of products but long delay in posting orders. I appreciate it states 2-4 working days on the website, I should have taken note of this

I have ordered from Lakeside Needlecraft several times over the last few years for embroidery supplies, and have found them consistently excellent. Delivery is very swift, and the selection of (and prices for) embroidery threads/fabrics is far better than that of any local craft chains. I recommend them without hesitation to anyone in need of such supplies.