Easy to order items. Competitive prices. Good communication throughout. Amazingly well packed to ensure no damage. 4 stars instead of 5 as Royal Mail was used and unfortunately they (again), left... Voir plus
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My first order, which was delivered by Royal Mail, arrived in a dreadful state! I sent photos via email and was quickly dealt with by a member of staff. He was polite, apologetic, and very helpful.... Voir plus
Great product but don’t pay for next day delivery, at the cost of £12 the order doesn’t arrive the next day and, when you email to complain about it, they ignore you. Use another company instead.
Couldn’t have been more helpful when trying to fulfil my order. Order came, wasn’t right, instant refund. Will definitely use again for more lighting needs
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Excellent service
Excellent service. My order arrived this afternoon as expected. It was well packed and the bulbs were in perfect condition. Would definitely recommend your company.
The product arrived on time
The product arrived on time, and as a fragile item it was expertly packed to prevent any breakage. The package itself was labelled 'FRAGILE' I was updated on a regular basis as to the progress of my order, and when the product arrived it fitted perfectly. A job well done.
Wrong product delivered
Wrong product delivered
Asked to exchanged but didn't receive a reply or offer for a collection or refund
I ordered a part and did not realise it…
I ordered a part and did not realise it was out of stock. I was called the same day to advise of this and offerred an alternative. Great customer service.
The service received was fantastic
The service received was fantastic, the items sent was fully prepared to be transported in the post , I will certainly be ordering again as my local supplier couldn’t obtain the bulbs required .
Sent the wrong size and bulb type
Sent the wrong size, bulb type. Incompatible. Difficult to return. This in SPITE of talking to a salesperson. These architecural bulbs are obsolete. I knew that. So don’t WASTE MY TIME
Poor expediting for 1 tube !
placed an order for a single Flourescent tube on September 25th , I was advised that I would be notified when dispatched ? 5 days later I had to send an email asking if this was imminent ? word back was that you had a lot of orders ? today 2nd Oct , I received an email stating "it should be with you now ?? it isn't ?? if it arrives on the 3rd it will have taken 7/8 days for one tube ?? somewhat disappointed !!
Kept informed.
Exceptional customer service and help
Exceptional customer service and help. Quick delivery
Poor customer service
Ordered 2 bulbs- one turned up damaged in transit and the other blew within a day. These thing happen.
No respond to 3 emails to company to replace at the very least the damaged item.
Wont be using again and wouldnt recommend to anyone.
Customer service query handled…
Customer service query handled efficiently and politely. Clearly aiming to do their best.
Product as requested.
Ordered a T5 flourescent lamp online
Ordered a T5 flourescent lamp online, got an email confirmation but then didnt hear anything for several days. Then when I was about to query I got a message saying order had been despatched, then oddly one to say it had been picked rhe day after. Received it a day after. The lamp says its a 3500K neutral white but in comparison to the others its with its a very slightly warmer color temp.
Postage was comparatively expensive but when arrived it was very well packaged.
Super helpful staff when I phoned
Super helpful staff when I phoned, thank you.
Very impressed with purchase
The light bulbs came well packed with no breakages and also kept informed on delivery 🚚 I would use this company again.
Failed within months. No warranty
Paid the extra to get a replacement Velux battery from a supplier rather than Amazon.
Shouldn't have bothered as one of the cells failed within 4 months.
Tried to contact LampCo and had no response whatsoever.
Definitely didn't live up to their "about us" statement. Will be trying to do a chargeback.
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