Lamps2udirect Avis 

705
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I had a bad experience with lamps2udirect. I order a Philips light bulb from them. I didn't hear anything for 11 days so I rang them to query my order. As a result a light bulb was sent to me. How... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My lamp arrived safely and well packaged. Very speedy service and the lamps are reasonably priced. Would definitely use them again.

Noté 5 sur 5 étoiles

Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de luminaires
  2. aussi dans
  3. Fournisseur d'ampoules

Écrit par l'entreprise

Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

705 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,2

Tous les avis

(705)

37 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Bulbs for my patio heater

Bought bulbs for my patio heater and they were a good price, arrived quickly and were well packaged to avoid any breakage

17 juin 2024
Avis spontané
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Réponse de Lamps2udirect

Thank you so much for your 5 star review! We hope to help again soon with your lighting requirements!

Noté 5 sur 5 étoiles

No issues.

No issues.

Simple and easy.

8 mai 2024
Avis spontané
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Réponse de Lamps2udirect

Thank you so much for taking the time to leave us feedback! We hope to help with your lighting requirements again soon.

Noté 5 sur 5 étoiles

under cupboard Robus LED lighting

Lights arrived well packaged and were a good price.
Good experience.

30 mai 2024
Avis spontané
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Réponse de Lamps2udirect

Thank you so much for taking the time to leave us feedback! We hope to help with your lighting requirements again soon.

Noté 1 sur 5 étoiles

L2U-0524-192158 sent an email…

L2U-0524-192158 sent an email requesting a return on 1 of the 3 lights due to a fault and they did not reply. slow dispatch time as well.

16 mai 2024
Avis spontané
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Réponse de Lamps2udirect

Thank you so much for taking the time to leave us feedback! We are very sorry to see this and would be interested to know more about what went wrong. Please contact us directly via email, so we can resolve this issue - info@lamps2udirect.com.

Noté 5 sur 5 étoiles

Excellent service

Wide range of products including a bulb that I was looking for - specifically a daylight bulb for crafting/painting etc. There was an issue with Royal Mail which led to some communication but they were really helpful and keen to sort it out. Highly recommend!

25 mars 2024
Avis spontané
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Réponse de Lamps2udirect

Thank you so much for taking the time to leave us feedback! We hope to help with your lighting requirements again soon.

Noté 1 sur 5 étoiles

Be warned - High courier surcharge for Northern Ireland

Watch out if you order for Northern Ireland delivery. Larger items incur a courier charge of £7.95 + VAT, which is fine but what is not clear, in my opinion, is that if you live in Northern Ireland you will incur an additional courier charge of £20 on top of the larger item courier charge as the courier interestingly classes Northern Ireland as an 'export package'. To be fair to Martin at Lamps2udirect there is mention of a surcharge for NI in the T&C's but the extent of this (200%+) could be spelt out more clearly to avoid customers wasting their time.

29 avril 2024
Avis spontané
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Réponse de Lamps2udirect

Hello Alastair,

Thank you for taking the time to leave us a review - It seems you have a fair bit of it.

As you have stated, we do advise customers to contact us before ordering oversized items from offshore isles so we can confirm delivery charges in advance.

We do not make profit on delivery charges. These are simply forwarded on to the customer.

The option to cancel is always offered and in this case a full refund was issued.

Noté 5 sur 5 étoiles

Easy web site, fast delivery.

Very easy web site to find exactly what I needed now that we’re replacing clockwork lighting with LED. Fast delivery and well packaged strip light bulb which had no chance of breakage in transit. First class, I’ll be back.

1 mars 2024
Avis spontané
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Réponse de Lamps2udirect

Thank you, Robin. We hope to help again soon.

Noté 5 sur 5 étoiles

Excellent company.

I’ve used lamps2udirect before. Their website is easy to navigate ( & I’m a wrinkly 😊). Prices are very competitive. I ordered 3 fluorescent lamps & unfortunately 1 was broken. I contacted customer service & spoke to Martin who was extremely apologetic, friendly & professional. He offered a replacement or refund. I requested a replacement & have received . Highly recommend this trustworthy company.

11 mars 2024
Avis spontané
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Réponse de Lamps2udirect

Thank you, Ann! We hope to help again with your lighting requirements soon.

Noté 5 sur 5 étoiles

Exceptional customer service

Exceptional customer service – the knowledgeable staff goes above and beyond to assist customers in finding the perfect lighting solutions for their spaces.

9 février 2024
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Réponse de Lamps2udirect

Thank you so much for your positive feedback, Freddie. Glad to hear you had a good experience with our team. We hope to help with your lighting requirements again soon!

Noté 1 sur 5 étoiles

poor

Ordered bulbs and then didnt hear from the company for 3 weeks , once i contacted paypal i got a refund , according to the company they were listing items they didnt have in stock, wasted my time.

4 janvier 2024
Avis spontané
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Réponse de Lamps2udirect

Thank you for taking the time to review. Sorry this experience was not as expected.

Noté 5 sur 5 étoiles

Excellent customer service

The team were friendly and gave excellent customer service helping me find what I needed. Quick delivery too. Very impressed!

22 janvier 2024
Avis spontané
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Réponse de Lamps2udirect

Thank you so much for your positive feedback, Sam! Great to hear our customer service team helped put you in the right direction. We hope to help with your lighting requirements again soon!

Noté 5 sur 5 étoiles

I have had a positive experience…

I have had a positive experience dealing with this online lighting supplier. Their customer support is responsive and professional, and they helped me find the perfect lighting solutions for my home. I am thrilled with the results and would recommend them without hesitation.

28 janvier 2024
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Réponse de Lamps2udirect

Thank you so much for your positive feedback. We hope to help with your lighting requirements again soon!

Noté 5 sur 5 étoiles

This company had all of the items I…

This company had all of the items I needed. I had been searching stores without success. Delivery so well packaged. Updates very good.
Have to recommend

26 janvier 2024
Avis spontané
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Réponse de Lamps2udirect

Thank you so much for your positive feedback. We hope to help with your lighting requirements again soon!

Noté 5 sur 5 étoiles

Buying lighting online can be a bit…

Buying lighting online can be a bit daunting, but this store made the process easy and enjoyable. Their website is well-designed, with clear product descriptions and images. The ordering process was seamless, and I received my lights on time, in perfect condition.

6 janvier 2024
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Réponse de Lamps2udirect

Thank you, Amber! We hope to help with your lighting requirements again soon!

Noté 5 sur 5 étoiles

The customer service at this online…

The customer service at this online lighting store is top-notch. I had a few questions about specific products and the staff was incredibly helpful and knowledgeable. They guided me in making the right choices for my home, and I couldn't be happier with the end result.

13 janvier 2024
Noté 5 sur 5 étoiles

I had a wonderful experience shopping…

I had a wonderful experience shopping for LEDs from this online store. The website was user-friendly, and I found exactly what I needed. The lights are energy-efficient and brighten up my space beautifully. Great products and great service!

27 janvier 2024
Noté 5 sur 5 étoiles

Ordered some lamps as a friend of mine…

Ordered some lamps as a friend of mine used them. The delivery was very prompt, great customer service. Would highly recommend

27 janvier 2024
Avis spontané
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Réponse de Lamps2udirect

Thank you, Sharon! We hope to help with your lighting requirements again soon!

Noté 1 sur 5 étoiles

Ordered 2 lamps for Christmas…

Ordered 2 lamps for Christmas decorations, recieved an email saying they had been dispatched.
Still havent recieved the lamps yet.
Emailled the company for an update still no reply.

9 janvier 2024
Avis spontané
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Réponse de Lamps2udirect

Thank you for taking the time to leave us a review, Steve.

We have not had any contact from you directly.

It looks as though you placed this order over the Christmas period when we were not operating. We did note our opening hours on the checkout page, but it looks as though this is probably the reason there was a delay.

Hopefully you now have the goods and everything is well!

Noté 1 sur 5 étoiles

Fake Philips Infrared bulb

I bought a Philips 150 watt Infrared Heat Lamp Bulb model PAR38E from Lamps2udirect for physiotherapy but I received a no branding product. It absolutely couldn't be use for phsio treatment. It is totally unuseful, definitely a rubbish.

4 janvier 2024
Avis spontané
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Réponse de Lamps2udirect

Hello there! Thank you for taking the time to leave us a review. We have not had any direct contact with you, so if you can get in touch with us, we can hopefully help to resolve this issue.

The item you are referring to - Philips stopped making this lamp a few years ago now - This is a direct replacement. Please check your order confirmation and the product description where this is made clear -

**Philips brand now obsolete - A direct replacement will be supplied in exchange* Philips made this lamp obsolete in 2020; We have been supplying this lamp as a replacement since **

We are happy to have this item back, if you would like to return.

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