I had a bad experience with lamps2udirect. I order a Philips light bulb from them. I didn't hear anything for 11 days so I rang them to query my order. As a result a light bulb was sent to me. How... Voir plus
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Lisez les avis des autres
My lamp arrived safely and well packaged. Very speedy service and the lamps are reasonably priced. Would definitely use them again.
Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... Voir plus
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Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.
Coordonnées de contact
Unit 39a, Park Farm Industrial Estate, SG9 9AZ, Buntingford, Hertfordshire, Royaume-Uni
- 01763 661650
- sales@lamps2udirect.com
- www.lamps2udirect.com
4,2
Bien
705 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Friendly and helpful customer service
Friendly and helpful customer service. Appreciated their advice.
28 décembre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you, George! We hope to help with your lighting requirements again soon!
Réponse de Lamps2udirect
Thank you, Finley! We hope to help with your lighting requirements again soon!
Great customer service
Great customer service, package was delayed and they emailed to give me an update - package arrived in good time after that and as expected. No problem recommending this company.
13 décembre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you so much for your positive feedback, Aisleain. We hope to help with your lighting requirements again soon.
Great service and top quality lamps
Great service and top quality lamps, will definitely be using this site again!
7 décembre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you so much for your positive feedback, Tom. Great to see we offered a 5 star service! We hope to help with your lighting requirements again soon.
Quick and easy ordering process
Quick and easy ordering process. No problems with delivery at all.
8 décembre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you so much for your positive feedback, Paul. We hope to help with your lighting requirements again soon.
Wrong Lighting Sent
Ordered under cabinet lighting as advertised on the website - Robus Spear Rledstr4w 4 W 395mm Linkable Led Striplight. Despite this, they sent RLEDSTR4X-01 lighting for which the connections did not fit my existing fitting. They then tried to argue that they had supplied the correct part in spite of having photographic evidence to the contrary. It then took 2 weeks from us posting it back to get the refund. This refund did not include Lamps2U's postage and obviously I also had to pay the return postage. So, I am £10 out of pocket and have no functioning lights. I would have no dealings with this company. Avoid.
11 décembre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you so much for taking the time to leave us a review, Bill. Sorry to hear the experience was not as expected.
We have looked into your order details and can see you ordered a colour selectable LED fitting, which is what was sent.
We can only assume you may have old fittings in use, which unfortunately do not fit into the newer models!
Please get in touch if you need assistance finding the correct item.
This company advertise Aurora branded product and send an unbranded product
This company advertise Aurora builds but then send unbranded bulbs and. When you complain they say the suppliers have discontinued the product.
Why then advertise and sell the unbranded product at a high price?
Change your sell site.
22 novembre 2023
Avis spontané
Réponse de Lamps2udirect
Hello Hansa, Thank you for taking the time to leave us a review. You placed this order a couple of days ago, so you received them very quickly, which is great!
We have explained this situation to you this morning via email.
We make a note regarding the brands on our site; This information is visible before placing the order. As advised, the Aurora version of this lamp was made obsolete around 8 years ago now, so every version of this product sold now, is a replacement.
The price we sell these halogen 12 volt 50 watt square light bulbs is the lowest online. Again, this is very quick to see with a quick Google search - 'square bulbs'
We are more than happy to have these back for a refund if you are unhappy.
I have used lamps2udirect numerous…
I have used lamps2udirect numerous times, and find them very helpful and knowledgeable.
17 novembre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you so much for your positive feedback, Carol. We hope to help with your lighting requirements again soon.
LED Downlighting
LED Downlighting - I’ve used Lamps to U Direct for a fair few years now and can honestly say I’ve never been let down, their customer service is outstanding they have guided and advised me expertly on every occasion and often saved me money by guiding me to the most relevant products. Highly recommended.
9 novembre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you so much for your positive feedback, David. We hope to help with your lighting requirements again soon.
Quick easy and efficient
Quick easy and efficient. Arrived on time as ordered
19 octobre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you so much for your positive feedback, Ian. We hope to help with your lighting requirements again soon.
Late delivery of order
The pendant I ordered was delivered in almost a month, without getting even an email to say my order would be delayed that much.
16 novembre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you for taking the time to leave us a review. These items were listed for 'Pre-Order' when the order was placed. An automated email would have been sent when the order was placed to advise the delivery schedule. This could have gone into your junk/spam folder?
An email to confirm despatch would have also been sent.
I am sorry it seems you did not get any of these notifications, but we do send a lot of emails and sometimes email providers such as Gmail and Hotmail do flag our messages as Spam. Hopefully you are happy with the product and it was worth the wait.
Ordered 10 x super bright gu10 led…
Ordered 10 x super bright gu10 led celling bulbs they came within days and are brilliant my kitchen has never been so bright great product and service
7 novembre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you so much for your positive feedback, Ricky. We hope to help with your lighting requirements again soon.
Easy to use website
Easy to use website, bulbs delivered on time. Have used this company for several orders now. No issues.
10 novembre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you so much for your positive feedback, Christopher. We hope to help with your lighting requirements again soon.
Highly recommended
Easy to order, good price, delivery on time. Highly recommended.
8 septembre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you so much for your positive feedback, Steven. We hope to help with your lighting requirements again soon.
Réponse de Lamps2udirect
Thank you so much for your positive feedback, Brian. We hope to help with your lighting requirements again soon.
Can't contact for the damaged item
Ordered 3 non-standard T5 tubes and 1 of them broken on arrival. Sent an email on Oct 21 and no one replied. Can't reach someone with the phone number stated on the website as well.
26 octobre 2023
Avis spontané
Réponse de Lamps2udirect
Hello Peter - We have also received a Google review from you, but have no order or emails from you under the name 'Peter Lam' which is a concern. Are you sure you ordered these items from us? Please email us - sales@lamps2udirect.com or call - 07163 661 650 so we can resolve this for you. Our phone line is working fine and we always respond to emails.
Aurora AU-MR16/50SQ 50 watt Halogen…
Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacing each unit with round ones. The lamps were less than half the price from a well known online competitor. Well done Lamps2udirect.
21 octobre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you Mr and Mrs Weaver - Hopefully we can help again soon!
2 led tubes 5 foot
I wondered how they were going to post two led tubes of 5 foot long but they did arrived safely in a very large box well done lamps2go took only minutes to install and working fine ( very bright 🌞)
20 septembre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you so much for your 5 star review - Hopefully we can help again soon!
Great company, great product
The company processed my order quickly and kept me updated throughout the process. Product arrived well packed and works perfectly
17 octobre 2023
Avis spontané
Réponse de Lamps2udirect
Thank you, Margaret - Please get in touch if we can help with your future lighting requirements!
Réponse de Lamps2udirect
Thank you, Kyrstin!
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