I had a bad experience with lamps2udirect. I order a Philips light bulb from them. I didn't hear anything for 11 days so I rang them to query my order. As a result a light bulb was sent to me. How... Voir plus
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Lisez les avis des autres
My lamp arrived safely and well packaged. Very speedy service and the lamps are reasonably priced. Would definitely use them again.
Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... Voir plus
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Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.
Coordonnées de contact
Unit 39a, Park Farm Industrial Estate, SG9 9AZ, Buntingford, Hertfordshire, Royaume-Uni
- 01763 661650
- sales@lamps2udirect.com
- www.lamps2udirect.com
4,2
Bien
705 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Very wanting long waiting
Waited a long time didn’t get my lights. They were very polite and eventually gave me a refund. However after nearly 2months getting the wrong ones due to a “picking/packing” problem but selling items that they actually don’t have in stock. Slow communication via email as they never answered the phone ever, I eventually got a refund after requesting then going to resolution centre. Very disappointed with service
9 février 2023
Avis spontané
Réponse de Lamps2udirect
Thank you for taking the time to leave us a review, Mary. I am sorry you did not have the best experience on this occasion. I hope we get another chance to make this right! Get in touch before ordering and we will sort something out to compensate this negative experience.
I had trouble finding the particular…
I had trouble finding the particular lamps I needed. I contacted the company and found them to be very helpful. I ordered my lamps and rcvd them within a couple of days.
I will definitely be using them again and would highly recommend their services
1 février 2023
Avis spontané
Réponse de Lamps2udirect
Thank you for your positive review, Sharon. We hope we can help with your lighting requirements again soon!
Great service
Great service. Quick delivery and well packaged. I've used this company a few times now and would definitely recommend.
1 février 2023
Avis spontané
Réponse de Lamps2udirect
Thank you for your positive review, Forest School. We hope we can help with your lighting requirements again soon!
Very informed that the delivery would…
Very informed that the delivery would take longer than normalized
Very happy as the light is so so good and bright..make me very happy.
We will use again.
10 décembre 2022
Avis spontané
Réponse de Lamps2udirect
Thank you for your positive review, Edna. We hope we can help with your lighting requirements again soon! Hopefully next time we can make it a 5 star experience.
Top Quality Service
Ordered some lamps that I couldn’t find anywhere else, they turned up a couple days later and were packed really well. Will definitely be ordering from Lamps2U again :)
30 janvier 2023
Avis spontané
Missing order
Missing order, made an order with this company in January and I’m still waiting!!!! I’ve sent emails etc and nothing has materialised, Avoid this company I believe them to be fraudulent, I will now be pursuing a full refund.
20 janvier 2023
Avis spontané
Réponse de Lamps2udirect
Hello there - Please confirm your order number so we can resolve this issue for you. We have been moving premises this week, so have been slightly behind getting back to emails (This information is advised on our site), but as of last night we are completely up to date, so I am unsure what this relates to? Can you get in touch - sales@lamps2udirect.com - A contact name would also be useful...
different item arrived to what i ordered
Ordered LED bulbs and outside light with expected 5-7days shipping time. Weeks go by, no update. Email them and they say they are awaiting stock of outside light. I ask them to send the LED bulbs.. they arrive finally 20days later but they are completely different to what I ordered! and the outside light still isn't in stock. I have requested a full refund with no response yet..
27 janvier 2023
Avis spontané
Réponse de Lamps2udirect
Hello Malika, Thank you for taking the time to leave us a review. We did get in touch to advise one of the items was out of stock, but delivery for this took longer than expected. You requested a part delivery, which we arranged. We actually sent you a BELL elite GU10 LED which is a better product and double the price of the lamps you ordered. Generally people are happy with product upgrades, but obviously that was not the case on this occasion. Even so, we arranged a full refund and let you keep the lamps.
useless and ignorant attitude company
useless and ignorant attitude. Ordered some bulbs 18th Nov, waited several days, contacted them by e-mail, got a reply stating they had to order some more as out of stock. Waited again, then asked for update, reply order had been shipped on 1st Dec. Now 9th Dec. have e-mailed them twice for update, no replies and no bulbs. Have now told them to cancel order and refund money. Do I hold my breath???
9 décembre 2022
Avis spontané
Réponse de Lamps2udirect
Thank you for taking the time to leave us a review, Delboy. I am sorry you did not have the best experience on this occasion. I hope we get another chance to make this right! Please get in touch with your order number and we will try to sort something out for you!
What a waste of time
What a waste of time. Simple order for one LED replacement strip. They charge for delivery.
Repeated delays. Weeks go by.We are out of stock. Then our shipment did not arrive. Then it will be here next week. Never arrived no commitment. I ask for a refund. No response
Then it finally arrived today...AND IT IS BROKEN see photos.
You other customers do what you want but I'll never use this firm ever again. Utterly hopeless. Easier to drive to a local store. Pathetic customer service broken bulb, what else is there to say.
Asked for a full refund. I'll follow up with a review update if I don't get one
6 décembre 2022
Avis spontané
Réponse de Lamps2udirect
Thank you for taking the time to leave us a review. Things are going much slower than we would like right now. We appreciate how frustrating it must be to wait for delivery and then have them item arrive damaged. We will arrange a full refund for you.
Will not answer the phone after no delivery.
Accepted order except tubes not in stock on 28th October. I have just had to chase up a refund by email after a month.
22 novembre 2022
Avis spontané
Réponse de Lamps2udirect
We only have one phone line that gets very busy this time of the year! We do urge customers to email us, that way we will come back to you ASAP and you do not have to make a phone call. Thank you for the 4 start review though - It's appreciated.
Prompt and efficient service, would highly recommend.
Prompt, efficient and excellent service. Would highly recommend and buy from this supplier again.
30 septembre 2022
Avis spontané
Réponse de Lamps2udirect
Thank you!
Wide range of lamps at great prices
Wide range of lamps at great prices. Swift dispatch and good customer service . Highly recommended. Many thanks
27 septembre 2022
Avis spontané
Réponse de Lamps2udirect
Thank you so much!
Prompt delivery and did the job
22 juillet 2022
Avis spontané
Ordered bulbs for my parents garden…
Ordered bulbs for my parents garden lights. Did the job.
21 juillet 2022
Avis spontané
Good quality as described
Good quality as described, arrived in good time
13 juillet 2022
Avis spontané
Pond lamp
Efficient service. Had exactly what we needed for pond filter. Good prices.
24 juin 2022
Avis spontané
Ordered my lamp from them as B n Q no longer have them.
Ordered my lamp from them as my original source ( B n Q) no longer carry them. Great service with prompt delivery.
21 juin 2022
Avis spontané
Great
Lamps2udirect had the hexagon shaped bulbs I wanted at a very good price
25 mai 2022
Avis spontané
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