Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... Voir plus
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Lisez les avis des autres
Phoned up Leep Utilities today, and spoke to a member of their customer support team called Mike, about a bill discrepancy. Mike was incredibly helpful and got the issue resolved in a matter of m... Voir plus
L'entreprise a répondu
Great experience with Mike today. He was very helpful and explained everything clearly. He even waited while I took a meter reading. Overall a great service!
I’m really happy with the service from Leep Water. Everything has been smooth and reliable, and it’s clear they genuinely care about their customers. What stood out the most to me is the attitude... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Coordonnées de contact
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Royaume-Uni
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great!
Great experience with Mike today. He was very helpful and explained everything clearly. He even waited while I took a meter reading. Overall a great service!
8 mai 2026
Avis spontané
Another good experience with Leep…
Another good experience with Leep customer services. They sorted out my credit payment and change in direct debit efficiently. The lady I spoke to was friendly and helpful.
1 mai 2026
Avis spontané
Réponse de Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you had another positive experience with our customer service team and that your credit payment and Direct Debit changes were handled efficiently. It’s great to know the advisor you spoke with was friendly and helpful. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Mitchell was very helpful and very…
Mitchell was very helpful and very proffessional thank you.
5 mai 2026
Avis spontané
Réponse de Leep Utilities
Good morning Ana
Thank you for your lovely review! We’re delighted Mitchell provided helpful and professional service. Your feedback means a lot to us.”
Have a great day
Kelly
Problem resolved quickly and easily
Phoned up Leep Utilities today, and spoke to a member of their customer support team called Mike, about a bill discrepancy.
Mike was incredibly helpful and got the issue resolved in a matter of minutes!
My first experience with Leep's customer service has been brilliant and would recommend!
5 mai 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon
Thank you for taking the time to share your experience!
We’re really pleased to hear that Mike was able to resolve your billing issue quickly and efficiently. Providing clear, helpful support is something we aim for, so it’s great to know your first interaction with our customer service team was a positive one.
We truly appreciate your recommendation and look forward to assisting you again whenever you need us.
Have a great evening
Kelly
Michelle was very helpful she explained…
Michelle was very helpful she explained everything in a clear steady voice and took time to check my understanding
5 mai 2026
Avis spontané
Réponse de Leep Utilities
Good morning Angela
Michelle was extremely helpful throughout. She explained everything clearly and calmly, and made sure to take the time to check that I fully understood each step.
Have a great day
Kelly
I’m very happy with the service I…
I’m very happy with the service I received today. Gemma was incredibly helpful and resolved the issue quickly
1 mai 2026
Avis spontané
Réponse de Leep Utilities
Good Morning
Thank you for sharing your experience. We’re thrilled to hear that Gemma provided such helpful support and resolved your issue quickly. Your kind words mean a lot, and we’ll be sure to pass them on to her.
Enjoy your day
Jo
Positive for Will only
I would like to leave a review for Will and our phonecall today but not Leep in general. Didn't really get anywhere via email but all resolved on the phone to Will today - very helpful and efficient. Leep in general are hard to deal with, bills are unclear, charges seem to be plucked out of thin air - it is unfortunate that buildings in Salford are forced to use this provider.
29 avril 2026
Avis spontané
Réponse de Leep Utilities
Good morning Katie
Thank you for taking the time to share your feedback. We’re really pleased to hear that Will was able to resolve your issue efficiently and provide the support you needed during your call—I'll be sure to pass your kind comments on to him.
We’re sorry to hear that your earlier experience via email and your overall impressions haven’t met expectations. Your feedback around communication and billing clarity is important, and we recognise how frustrating this can be. We’re continually working to improve in these areas and ensure our processes are clearer and more transparent for customers.
Thank you again for highlighting both your positive and challenging experiences it helps us understand where we’re doing well and where we need to do better.
Have a great day
Kelly
Mike was extremely polite and helpful…
Mike was extremely polite and helpful in getting my water bill reduced and sorting a refund.
29 avril 2026
Avis spontané
Réponse de Leep Utilities
Good morning Laura
Thank you for your kind feedback! We’re really pleased to hear that Mike was able to assist you so effectively. Providing polite, helpful service and making sure issues like billing are resolved quickly is exactly what we aim for. I’ll be sure to pass your comments on to him he’ll appreciate it!
Have a great day
Kelly
Billing
Michelle I spoke to was lovely, helpful and sorted my billing out for me. Thank you much appreciated.
28 avril 2026
Avis spontané
Réponse de Leep Utilities
Good morning Nicola
Thank you so much for your kind words! We're really glad to hear that Michelle was able to help and get your billing sorted quickly. We'll be sure to pass on your feedback to her—it will mean a lot. If you need anything else, don’t hesitate to reach out!
Have a great day
Kelly
Brilliant
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me other option to solve my problem.
Thank you for having such nice people in your customer service.
P.Hennessy
28 avril 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Michelle provided you with professional, prompt, and caring support. It’s especially great to know she was able to clearly understand your situation and offer helpful solutions.
Your feedback means a lot to us, and we’ll be sure to pass along your appreciation to Michelle and the team. We’re committed to delivering excellent service, and it’s always encouraging to hear when we’ve met that goal.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. We hope your issue is resolved smoothly and to your satisfaction.
Have a great day
Kelly
The customer service is friendly
The customer service is friendly, quick, and efficient at resolving issues.
27 avril 2026
Avis spontané
Réponse de Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you found our customer service friendly, quick, and efficient in resolving your issues. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Noah handled my call and request in a…
Noah handled my call and request in a professional manner and was polite during my call
Well done
27 avril 2026
Avis spontané
Réponse de Leep Utilities
Good evening
Thank you for your kind feedback. We’re delighted to hear that Noah handled your call professionally and courteously throughout. Your comments will be shared with him and the team—it means a lot to us. We appreciate you taking the time to let us know about your experience.
Have a great week!
Kelly
Gemma is wonderful
Gemma is wonderful. Gemma knows everything inside out. Leep Utilities should pay her a bonus. Gemma is a credit to the company.
27 avril 2026
Avis spontané
Réponse de Leep Utilities
Good evening Ian
Thank you for your fantastic feedback. We’re thrilled to hear how highly you rate Gemma—her knowledge and dedication truly make a difference. We’ll be sure to pass on your kind words to her and the wider team. Gemma is indeed a valued member of our company, and your recognition means a great deal.
Have a great week!
Kelly
Can't open the cover to get an accurate…
Can't open the cover to get an accurate reading . So been paying over for the whole time ive been with them . Very lucky if you can get to speak to anyone . Never get replies from emails either
4 mars 2026
Avis spontané
Réponse de Leep Utilities
Good Morning
Thank you for your feedback. I am sorry to hear about the difficulties you’ve experienced, both with accessing your meter and contacting us. I understand how frustrating this must be, especially if it has impacted the accuracy of your bills.
I would like the opportunity to speak to you about the issues you have experienced and I will contact you today to discuss and resolve any issues you do have.
Kind Regards
Joanna
Pathetic computer voice generated…
Pathetic computer voice generated communication as no one in the company has a thinking brain.
I have updated my review because the company have listened to me and addressing my concerns. Thank you :-)
24 avril 2026
Avis spontané
Réponse de Leep Utilities
Good Morning Pamela
Thank you for your feedback. I am sorry to hear about your experience and understand your frustration. We aim to provide clear and helpful communication, and I apologise if this has not been your experience.
I would like the opportunity to speak to you about your experience and I will give you a call today to discuss this and resolve any issues you do have.
Kind Regards
Joanna
Mike was extremely polite and helpful…
Mike was extremely polite and helpful on the phone! We have just moved house and I needed help with setting up our account - Mike make this very smooth sailing and super easy
24 avril 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Carey
Thank you for your kind feedback! We’re so glad to hear Mike was able to make your move a little easier by helping set up your account smoothly. We’ll be sure to pass along your compliments to him. If you need anything else as you settle in, just let us know—we’re here to help.
Have a great weekend
Kelly
Michelle was very helpful
21 avril 2026
Avis spontané
Réponse de Leep Utilities
Good morning
Thank you for your feedback! We’re glad to hear Michelle was so helpful. We’ll be sure to share your kind words with her. If you need anything else, feel free to get in touch.
Have a great day
Kelly
I had a great experience with Hannah
I had a great experience with Hannah. She was incredibly helpful in sorting out our account and took the time to explain everything clearly and thoroughly. Thank you Hannah!
21 avril 2026
Avis spontané
Réponse de Leep Utilities
Good morning Petronela
Thank you for your kind feedback! We’re delighted to hear that Hannah provided such helpful and thorough support while sorting out your account. We’ll be sure to pass on your thanks—she’ll really appreciate it. If there’s anything else you need, just let us know.
Have a great day
Kelly
Incorrect invoice solved quickly
Received an incorrect invoice based on estimated readings and incorrect dates. Spoke to Will, who solved the matter quickly. Thank you.
21 avril 2026
Avis spontané
Réponse de Leep Utilities
Good morning Renee
Thanks for bringing this to our attention, and we’re sorry for the confusion with the estimated readings and dates on your invoice. We’re glad Will was able to resolve things quickly for you. If you need any further assistance, don’t hesitate to get in touch—we’re always here to help.
Have a great day
Kelly
Good customer service
Although the wait time before the call was answered was a bit long, the customer service person I spoke to (Will) was very helpful and resolved my issue smoothly. The online account is also easy to navigate. I was pleased with the services received.
20 avril 2026
Avis spontané
Réponse de Leep Utilities
Good evening Nkem
Thank you for your feedback. We appreciate your patience with the wait time and are glad to hear that Will was able to assist you effectively and resolve your issue. It’s also great to know you find the online account easy to use. Your comments mean a lot to us, and we’ll continue working to improve our service.
Have a great week
Kelly
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