Lifeway Mobility Avis 

The concern for my needs at the first phone call. The quick response to fix my chair so my wife could return home. The good attitude of the tech, Jose M, and getting the chair back in order and touching up the rail

Great install! Easy to understand product with techs explanation. Highly recommend Lifeway.

The equipment served a very important purpose and was reliable installation. Technician was also awesome. The removal technician Louis was courteous and very quick. It was a pleasure doing business with LifeWay.

Julian was timely, courteous, and professional. He answered all our questions and ensured that we were comfortable using the stair lift.

Technician was determined to find the problem and fix it. Also, he is a real gentleman.

Terrible experience.
Give your business to someone else.
Paid almost $17k for a Harmar inside stair lift that stopped working within hours of installation.
Installation was on a Wednesday.
The person who needed it was coming home from the rehab center on Saturday.
Within 4 hours of the tech leaving, stairlift stopped working with error code 235.
Stairlift was only tested twice after installation tech left without anyone in it prior to the error.
Sent message to installation tech as soon as it happened.
No response.
Called and left message with the office on Thursday.
No response.
Called the office and spoke with someone on Friday.
Earliest appointment available was Tuesday at 3:00.
Meanwhile the person who needs it can’t use it.
Tuesday at 11:00am the tech calls and says that they cannot come out due to personal reasons and nobody else is available.
Tech reschedules for Wednesday at 9:00am.
Received text at 9:04am on Wednesday saying they will be here in 20 minutes.
I tell them that I need to leave by 10:00 for work and really needed them here.
Tech finally shows up at almost 9:30. (This is now 1 week since installation and 18.5 hours past original appointment time and 30 minutes past updated appointment time.)
Tech sees the error code and had no idea what it means.
Tech has to call manufacturer just to find out what the error code means.
Tech has no service or troubleshooting guides.
10:00 comes and goes.
Now I am late for work.
Now this $17k piece of junk is costing me even MORE money.
10:20 tech tells me it’s fixed.
Apparently it was a “programming error”.
I ask if the remotes work.
Tech tells me yes.
I go to test it and it STILL doesn’t work.
Tech goes back to work.
Tech figures out that the original installer did not properly route wires and they were coming loose once the covers were installed.
Apparently they first only tested it with it disassembled and didn’t bother to test it with it put back together.
Now wires are routed properly and it is tested with everything reassembled.
I verify proper operation.
Tech then explains how to “fix it” myself if it happens again.
I don’t have much confidence in a tech who thinks their repair won’t last.
It is now 11:00 and I am an hour late for work.
Only time will tell if the chair will continue to work.
Hiring this company feels like the worst decision we made.
I hope I NEVER need to deal with them again.
I should have gone with Acorn Stairlifts instead as the price was comparable.

Jose M was an outstanding installer! He gave a complete explanation. Great guy!

Quick service

Andrew was super as was Matt !
Excellent experience thank you !

The chair lift is comfortable and it so easy to use. It is quiet going up and down

Cost was affordable. Installation was great with great installer. Product works as expected.

What a great experience we had having an outdoor ramp installed. From Michelle coming out to measure and Julian coming to install. The whole thing took less than a week and will greatly enhance my Dad’s safety.

What an excellent experience during a challenging time with my husband’s health. We couldn’t be happier with the process from start to finish. Our representative David Hernandez was considerate, well informed and articulate. He was great at communicating when we reached out. The two gentlemen that came to install the stairlift were very professional and thorough. They explained the usuage very well. Thank you again Lifeway Mobility. Five stars from our household!!

From beginning to end Lifeway Mobility was a 5 Star. Melanie B, came to my home and explain the process, made recommendations and made my understanding of the product and the process so easy. Anthony R. was the second most helpful associate of the team. He was instrumental in helping to coordinate the instillation of my moms lift. The scheduler was able to work me in quickly due to an early discharge of my mother. I can only speak highly of the installer. HE WAS AWESOME. He walked me through the install, was patient with me as I asked him several questions. He did no rush me or the install. After everything was in place , he went through our new lifts safety features, operation and customer service if anything should go wrong. He was even more helpful and patient with all of my post questions.
The entire team at lifeway mobility was wonderful. I recommend them to install yours or in my case, a family members mobility device.

Anthony Russo is the man you wanna deal with in this company he goes above and beyond for his customer and he’s not just your typical sales man trying to shove garbage in your face he was straight forward honest caring and kind he has checked up with me periodically to check in on my grandmother amd never once pressured me in any way to make any descions and he made the whole experience so easy and honestly enjoyable considering the circumstances if your looking for some one to look out for you and not themselves I strongly suggest you ask for Anthony Russo for any all of your lifeway needs 5 stars isn’t enough but it’s all it lets me give

My husband and I were treated with respect during this difficult chapter in our lives. Lifeway was honest, kept it real. We feel that we made a safe decision.

great group. price reasonable
and installation very professional

Michaela was very informative, she was very caring to us treated us like we were her parents.