Lifeway Mobility Avis 

Technician was very nice and did a really great job. I would use Lifeway Mobility to maintain my staircase chair again!

This was done with great professional skill

They have good technicians; however, their customer service and response time are extremely disappointing. It often takes more than two months for them to send a technician and complete a service call.

Our lift inspection was scheduled three months ago, yet we still have not passed the inspection because of their delays. Despite numerous phone calls and follow-ups, they have been unable to send someone in a timely manner.

What is particularly frustrating is that we are charged for each service visit, even when the technician does not resolve or repair the problem. The quality of the technicians may be good, but the lack of timely service, follow-up, and resolution makes their overall service unacceptable.

I had a great experience with the installation of my stairlift. Dakota did an excellent job with the installation—he was professional, knowledgeable, careful, and made sure everything was working perfectly before he left. Frank was also wonderful and made the whole process, including the contract and arrangements, very easy and smooth. Both were friendly, respectful, and a pleasure to work with. I’m very happy with the service and would highly recommend them!

Greg was awesome.

I am very pleased with my stairlift that was installed August 14, 2026 by a great young man named Andrew. Justin was the sales rep and he was a nice young man also. The entire team was a pleasure to work with as I met all of them when I chose to go to Hartford and see a chair in operation as suggested by Justin. I am a happy camper and feel safe in my home with this awesome chair to get me upstairs. Thank you Lifeway

Martride was very helpful explaining things upon comp;etion og installation. Jeff explained things in great detail when he sold me yhe stairlift. Would highly recomend them.

Doug was great! Friendly, personable and knowledgeable. Quick service. We appreciate Doug’s help very much

Jose M installed Bruno stairlift at our home today. Installation looks good and clean. He gave all the instructions perfectly and even let us test the chair in front of him. Overall he did good job.

Professional service. Highly recommend Life Way, Mobility.

The representative was very helpful and efficient expediting a technician to my home to fix the problem. The technician was very helpful courteous and friendly. Thanks again for your help.

Technician immediately spotted what the problem was and corrected it. Very pleased with how my stairlift is functioning now.

The installation of our new stairlift on 7/29/26 did not go smoothly at all. The installer, Shane Pye, arrived and within 5 minutes, needed to use our powder room where he proceeded to take a dump, which necessitated the lighting of fragrance candles and use of Lysol aerosol to dissipate the smell. The installer also did not use any disposable boot covers over his work boots (unlike the salesperson, Steve Hannigan, who initially sold us the stairlift) when entering our home and during the installation of the stairlift. We had to vacuum the stair runner and mop the hardwood floor after he left. His initial measurement for the rail placement was incorrect, so he had to drill new holes and left two unsightly holes on the first step of our staircase. We had to go to Lowes to get wood filler to repair the holes after he left. Finally, the installer forgot to bring two new remote controls for the stairlift. He gave us two dirty and scuffed up remote controls (which we initially refused) but reluctantly accepted after he promised to ship us two new remotes. We contacted our salesperson, Steve Hannigan, immediately after the installation regarding the new remotes and he said it would be no issue to have them shipped. It has been over two weeks and despite follow-up calls and texts to Steve (who is no longer responding), we have not received the new remotes as promised. We paid nearly $6,000 in full for our brand new stairlift and reasonably expect all components and accessories to be in new condition. If this issue isn’t resolved (the delivery of two brand new remotes as promised), we cannot recommend this company and would advise others to look elsewhere for a stairlift.

Sincerely,

Anh Dam, M.D. Neuroradiologist

FRANK was amazing. He came in on a Saturday explained everything he made the experience well worth it very knowledgeable excellent communication throughout the whole process. Dakota came in very professional and made the installation a breeze.

I have been dealing with Lifeway Mobility since 2023 and have always had quick response to my phone calls and getting service calls has also been very prompt. There are two technicians that usually do my work. They are both very nice and efficient and explain everything to me.
Thank you. Ms. C. Grove

Doug was fantastic , he did a great job on our stairway lift, he took the time to explain everything in detail……… Thank you Doug. We appreciate you . Thank you Lifeway Mobility

Both the set-up and removal of our mobility ramp was excellent. The technicians were great both times, punctual and precise. They also installed and removed our stair lifts, also with excellence. I will recommend Lifeway Mobility to all who need these services.

AJ and Collin did a great job installing the chair lifts. Even returning when one remote moved both chairs, even though it was late in the day. The chairs are working very well.