Lloydbmw Avis 

Pleasure to deal with! Great customer service. Big shout out to Callum who was the main man sorting my car and making sure that I'll get the best possible deal.

Bought a new BMW from this company through their South Lakes branch. Everything was done online and by email and 'phone. The delivery was 1 day earlier than the predicted date when the order for a new build was placed approximately 7 weeks previously. We got a fair price for our part exchange and was happy with the overall transaction cost. Two colleagues from the team there were directly involved, Callum and Luke. We were impressed by their expertise and product knowledge. All the features of the car were reviewed with us and my telephone was set-up to complement the car and the BMW app. The car was presented to us in absolutely perfect condition with enough fuel to get home without a refuel. Our little dog was welcomed and was sent home with a little doggy-bag of treats! And we were introduced to the South Lake District which we had not previously visited. The dealership was built to blend in perfectly with the Lakes area. A very pleasant experience indeed.

Both me & my wife have been to Lloyd BMW this past week. As usual, the level of service was brilliant. The staff are always really friendly & accommodating. Anthony Jones (Aftercare Manager) & his team always go the extra mile to make sure the experience at the dealership is a pleasant experience. I have been using this dealership since 1982 & wouldn’t consider going anywhere else.

I collected my 2022 x5 from Lloyd's Carlise this week and have to say the car was perfectly presented and Tom in sales was a pleasure to deal with. A very professional dealer from start to finish. I travelled over 300 miles to collect and was not disappointed. Thanks again Tom superb

We were on our way to Grange for the day, when we had a puncture about 50 yards from LLoyds BMW at Lindale. We’ve bought vehicles from them in the past and taken others there for service, so we limped our (Toyota) car to them to ask for help with the tyre. My husband spoke to the receptionist who said she would email the service manager to see if he could come to inspect it, but she pointed out that they close at 12.00 on a Saturday - the time then was 9.30! By 9.50 the service manager had not appeared so I went into the reception area to see if the receptionist was able to ring him instead of emailing. Unfortunately she was busy talking to a colleague so was unable to even acknowledge my presence. As she walked off into the distance, the colleague came over and asked if I was OK. I explained our predicament with the puncture and that as with many new cars, we do not have a spare. He did the sucking air through the teeth thing and said that all their technicians were fully booked and because they close at 12.00 we would probably need to call the AA. We did this and the AA mended our tyre on the forecourt in 15 minutes.
Lloyds BMW you are a disgrace to customer service - from the snooty receptionist to her male colleague THANKS FOR NOTHING. Maybe if we had been driving a BMW we might have got better treatment, but I doubt it from reading reviews on Trustpilot.

This company Lloyds BMW cockermouth is a complete joke 3 times my mini countryman went in for the headlight realignment first they charged me for the inspection said it needed a bracket as one was broken. This was ordered and fitted it was worse when I got it back so they then realigned it for a second time got it back and I was driving it in the dark to find I was blinding spaceships let alone other cars on the road been back again to be told I need A new headlight at a cost of £600 plus Vat on pointing out it was level when I brought it in they said the adjusters were broken well I never broke them I requested them to fit the new head light the answer was no it’s not there fault. I can only say anyone beware of the after sales service from this very poor company I feel totally let down, so everyone beware of there cost and capability to repair anything.

Lloyds cockermouth. Took my car for MOT which they failed it on an issue I had previously had fixed at a different branch so I was shocked and not satisfied with the outcome. They have also knocked my rear view mirror and damaged the bonnet sensor to which they put on the MOT but they caused it while there. That same night my car alarm went off all night due to issues they caused so I phoned and asked someone to ring me back about it but no one has been in touch. Ended up having another MOT done with a different company as I felt Lloyds cockermouth were being dishonest and the car passed they said everything was perfect and no problems with the car. Will be taking my complaint further and I’m disgusted in their attitude and customer care. AVOID

Took BMW 2 Series for a EGR recall/replacement,they said it would be about a week because they didn’t have all the parts in.Finally picked it up noticed Drivetrain fault on dash which wasn’t on when we took the car in,they said it was….lies!
We took it back in,they did a diagnostic check and then said the Turbo needs replaced cost £2.5k.Being carry of these people l took it to a garage with proper BMW Mechanics after a check over a fuel sensor and minor wiring was the problem cost just over £300.
Cars fine now Turbo is ok……do not go near these people at Lloyds unless you have deep pockets!

Car service at Lloyd’s cockermouth today receptionist Lisa was great the miserable guy that sat next to her wouldn’t know what customer service was they made a typing error on my service saying one of my tyres was worn / out of lining.
Incorrectly done as these are only 4 weeks old tyres fitted by good fellows.
Oh sorry typing error your incompetence and utter attitude to customers leaves a lot to b desired.
Try fixing your attitude and typing skills before you treat customers with an attitude or otherwise you’re in the wrong job.
At least Lisa the receptionist was a true professional, so maybe have some customer service training from a professional person

I rang Lloyds bmw Colne, due to urgent recall. I have to say from the moment I rang and was given an appointment straight away. From the moment i arrived it was such brilliant customer service. I had my car back the same day. I am very impressed with the nice, Little touches from washing my car, to giving me some bmw gifts for the recall. I am very pleased I chose the Lloyds BMW in Colne and will definitely keep them as my go to for my bmw. Thank you Ben for dealing with everything. Brilliant company 💙

Buyer beware, if your new BMW has black rims and is presented to you with black gunk on the tyres and wheels, then the Lloyd dealership in Blackpool is pulling a fast one. Underneath that gunk the alloy will be scuffed. That is what I found. Probably an old trick, but one that caught me out. Shocking behaviour for an authorised BMW dealership.

I was given exceptional customer service by Senior Sales Executive Danny, when i went to buy BMW car at the Lloydbmw , Blackpool. I bought a excellent BMW ix1 recommended by Danny its truly amazing

I have purchased several BMWs from Lloyd Cockermouth over the years with great service and no issues to report but wanted to provide some positive feedback on my recent one. I have just purchased my G82 M4 Competition M Xdrive and have to say the service I received from the team was first class. From the Head of Business (David Burn) down, I felt the team took interest and valued me as a customer. In particular, I wanted to mention the exceptional service that I received from: Jackson Holliday (Sales Executive that assisted me), not pushy in anyway but very supportive and knowledgeable answering the many questions (no doubt more than one stupid) with pace and diplomacy, making the overall experience pleasurable and stress free. Luke Shaw (Sales Executive) who collected and delivered my vehicle ahead of schedule and the compliments he made on the configuration choice. Shane Fox (Aftersales Manager) for making his M4 available at short notice to test drive and the tips he provided on ownership. Martin Shepard (General Sales Manager) for taking a personal interest in my purchase and organising the viewing of my car when Jackson was on his leave. I can honestly say without reservation, I was made to feel at ease, valued and respected by the above named team and please accept my heart felt thanks. Best regards Jules.

Unfortunately the option for zero stars is not available.
When you purchase a car and only spend the measly sum of £20000 you still expect to come drive away with everything that was promised. To be verbally told that a service was to be carried out prior to delivery and collection and then once you drive away and arrive home you find out that no service has been carried out. Then you contact them and they deny everything about that the car even needed a service even though the service interval regulations set out by BMW used cars states that a service should have been done. Any service should be carried out under the 4000 miles policy.
Then you try to contact the sales person and on cue they are on holiday, in a meeting, on a course and on lunch at the same time, that is some multi tasking individual. More phone calls made and eventually they man up and take the call and surprise surprise amnesia sets in but I will contact my manager and pass the buck. So now this matter is in the hands of trading standards and the motor ombudsman.
Warning to anyone buying a car from this bunch, film and record everything that is said when buying or even thinking of buying so that you can play it back to them when the pull a fast one on you!!

Absolutely disgusting service!
Bought an M4 competition to take on track days and asked the salesman about the warranty if it was used on a track. He replied it is an M4 competition that is exactly what it is designed for and there would be no issues with the warranty. Picked the car up Friday night and drove it home. Sunday morning set off to go and meet friends to go to a track day and as soon as the car got warm and I braked the car shook really badly from a warped brake disc. I tried to call the dealership and they were shut. I continued on under the advice from a mechanic friend who assured me it would be safe and may get better after a drive. I almost turned round and went home because it was that bad. However, I had already paid for the track day, hotel etc and driven two hours to get there so I did a few gentle laps on the track. The car didn’t get better and so I gave up and went home. It completely ruined my day and spoilt what should have been a great experience.
The following day I took the car back to the dealership and they looked at the car and said it had been abused and driven excessively so they wouldn’t be covering it under warranty. I explained that it was like this before it even went near a track and they have refused to do anything! Even BMW customer service have said no!
I am totally disgusted and would never ever buy an M series car from here as you will be very very disappointed! The car also had a dent in the side and a knocking noise from the rear and a slash in the side of the tyre wall all of which they are refusing to do.

This is a review of the Lloyd South Lakes BMW centre. I recently purchased a pre-owned car from this dealership and was completely satisfied with the experience. The price of the car was reasonable and the staff extremely helpful throughout the process. I have no hesitation in recommending this particular BMW centre to potential buyers.

After sales is shocking

My car has been going here ever since I bought it and keeps coming back with new issues. I first went in for a drivers side arm and it came back with a rear airbag problem for which I had to fork out £1200 for. It then came back with a damaged amp and was told to pay an additional £1500 to have it fixed. They firstly accused me of changing the original amp, then changed the story to 'it needs programming', then changed the story again to 'its got water damage'. The amp was working fine the day I dropped it in then miraculously it has water init which has cause sound system to become redundant. The car is literally a few years old and conicidently, keeps coming back to me with problem after problem. Highly in-convenient for me and highly convenient for Lloyds BMW.

This place is a absolute con, you'll probably have more honesty from a back street garage.
Definitely won't be using this place again and even though I love BMW's, I dont think I will be buying one again based on my experience this past year with these cowboys.

I think a Mercedes or a Lexus will be my next car as I'm really put off BMW especially if this is how they conduct business with honest customers. If anything while I have this BMW I will go to the Silverlink branch instead.

Good service up until picking up the keys. Dreadful after that.

Sold with no parts in the boot. Had to get bolts cut off the wheel.
Avoid.
Paul soutar.