Lloydbmw Avis 

With regret, I'm must give a 1-star rating to Lloyd Newcastle BMW based on my experience.

In 2019, I purchased a 3 Series from this dealership, and initially, all interactions, from pre-sale to receiving the car, were excellent. However, after about a year, the lacquer on the car's alloys began to show signs of brittleness and chipping. Initially minor, these areas gradually expanded.

During recall work at another independent BMW dealer in mid-August 2023, a complimentary wash was provided. Upon collecting my car, I noticed significant lacquer removal during the wash. The service manager explained that the lacquer was chipping due to improper priming of the alloys.

Upon contacting Lloyd BMW and relaying the comments from the other dealership's service manager, I was informed that the damage was attributed to the other dealer, and Lloyd BMW denied responsibility. Moreover, it was implied that if I had reported the issue earlier, something could have been done.

Despite following BMW UK's advice to contact the new head of business via the Lloyd website over six weeks ago, I have received no response.

Recent customer reviews indicate that I am not alone in facing issues such as lacquer chipping and undisclosed issues with cars.

Service reception was very efficient but the cost of work and price of parts are very expensive.

Just purchased a new 5 series. Absolutely brilliant customer service. I had to cancel initially but was refunded the deposit with no questions. Picked the car up a couple of weeks later. The whole process was exceptional. Handover ( a really comprehensive tech walkthrough) , BMW APP , Private plate transfer and taxing car all efficiently handled with lots of time spent taking me through the car’s features. Alex, Fiona , Luke and the dealership manager all clearly very invested in the product and clearly enjoying their careers. I’ve bought lots of cars and this was by far the most efficient, welcoming, professional and complete pickup experience… it was a long way to drive but worth it to meet the brilliant team. Well Done! Ric

I bought my "approved used BMW" from Lloyd BMW Cockermouth for just under 13k. It was a 2011 E89 Z4 model and so was older than their normal stock but there was a shortage of vehicles at the time and the vehicle was ".......so pristine, they had to sell it THEMSELVES rather than sell it on to another dealer" as it had been traded in by "......the guy in charge of the UK Z4 owners club". I was happy with my purchase until electronic problems started to occur,
I took my car to Lloyd BMW Carlisle and paid £120 for a diagnostic test where I was told that water was getting into the boot space and both the PDC control unit and the hydraulic module were both water damaged and required replacement at a cost of £3379.56. I would then have to pay for another diagnostic test to find out why water was getting into the boot space and then pay for the relevant seal to be replaced. Now, I am a mechanical engineer and I have never replaced expensive parts prior to tackling the actual cause of the damage. Could this be because I have since learnt that several BMW models suffer with the issue of not being entirely water tight? The assistant at Lloyd BMW Carlisle then went on to tell me that their technician had assumed that I had known about the issues since both the PDC control unit and the hydraulic module had been wrapped in carrier bags!
I informed the assistant that I had purchased the car from their Cockermouth dealership, and since it was an "approved used BMW", then surely someone there should have checked to see if this known BMW fault had been tackled with carrier bags? The assistant then called Martin Shepherd who is the sales manager at Lloyd Cockermouth, who unsurprisingly decided that they had no responsibility for the issues.
I then asked the assistant what my options were and was told that I could pay for the repairs myself or I could consider trading the Z4 in and rolling the dice again with Lloyd's version of "approved used BMW".
I was transferred to Jamie at Lloyds BMW Carlisle who would be happy to discuss the trade in value of my car.
Using his special Lloyd calculator, Jamie decided that my £13000 car that needed £3500 of work was now worth £2500 as a trade in!!
Needless to say I am disgusted with the shady practices and the level of customer service displayed by the Lloyd motor group. Clearly "Approved Used BMW" doesn't mean what I thought it did!

If it was possible to give BMW Carlisle a zero rating we would. Total loss of power, breakdown truck called and taken to service centre. 5 days later we were told the engine had been stripped and the engine had blown. Quoted 12 THOUSAND for a new engine. No thanks. But the biggest insult was a £720 bill for time spent. We stopped any further work being done and paid a breakdown company to return the car home. Now sitting outside leaking diesel. Will never deal with BMW again. Disgusting service and rip off pricing.

I rang Jack Brown to ask him to get my series 1 car in for a service he was very helpful I didn't realize that Jack had moved to mini but he still helped me.When we arrived we were greeted by Lisa Treble she was first class kept me informed was very helpful thank you

Bought a BMW 520D Tourer X Drive car from Alex at Lloyd BMW in Cockermouth, £500 deposit paid, only had one request of the salesman, please drive the car on an open road, at speed and make sure there are NO vibration issues up and down the speed ranges prior to me making the 2 hour journey south to collect car. Video done by the salesman, assurances given NO vibration issues! On arrival, took for a test drive on the M6, identified vibrations coming thru seats and steering wheel, which seems to be a common thing in this make and model. Alex agreed and said he knew where I was coming from but that it was a quirk of the car! 😳 It felt like all wheels needed balanced,,, but they didn’t!
I said if he fixed the vibration issues I would buy the car, he said he couldn’t/wouldn’t, it was a quirk of the car! So I went back to the train station. Waste of an entire day and not so cheap train fares!

Fantastic service experience at Lloyd BMW in Carlisle. Entire process from booking car in to collection was handled extremely professionally.

Fantastic customer service from start to finish, from viewing the Mini to taking delivery of it 6 days later. A big thank your to Adil for all your help and I would certainly recommend.

Extremely disappointing service from Lloyd BMW South Lakes. Changed the scope of service requirements after providing a quotation for the work and then did not respond to a complaint email.
I would look elsewhere.

Unfortunately this place has definitely gone down hill it use to have a service but now very poor
My car was in for tyres which I supplied myself the car was in the morning
Only to be told near the end of the day that they couldn't fit the job in the car was booked in the week before so I collected my car and took it elsewhere.

I purchased a bmw x3 over a week ago I found a problem with the radio and connected Lloyds bmw Newcastle they picked the car up over a week ago a few days after I had purchased the car not seen the car since I not been offered a hire car or anything I seem as I have been scammed with this car my bank as paid out the 1st payment I am paying for a car I can not use The car as been delivered back but as chipped back window still waiting for a reply don’t hold my breath there the worst back street garage I have ever felt with

I purchased my 4th Car from Llloyd BMW Newcastle a few months ago, I keep coming back so that tells you i'm happy with the service, experience and pricing. Anthony and Richard in sales were a pleasure to do business with and were determined to not allow anything to get in the way of my repeat purchase. Highly recommended.

Very poor indeed. Lied to by their used car salesperson, Eleanor, who told me someone had test driven the car that morning in an attempt to get me to commit to the purchase. This was a lie as the car hadn't left the showroom.
Then when I arranged with her colleague to collect the car, she called me to snippily tell me she had an appointment and could I not change the collection time. "It's not like I'm getting my eyebrows done." were her exact words. She should have phoned me to apologise she wouldn't be there and that her colleague would help. Not the kind of service you expect when purchasing a prestige car. Then I had to chase them to find out if my settlement figure had been cleared. I will avoid at all costs in the future and suggest anyone else does.
No apology offered by either of the managers. I was told that leaving a negative review would be unfair.
The only positive experience was the handover with the new car salesperson which is why there are 2 stars and not 1.

Very disappointing experience today st Lloyds bmw carlisle I dropped in while working in the area to view a 5 series they had in stock as I’m looking to purchase a new car for myself, the problem was no one could be bothered to speak to me I hung around for 20 minutes but no interest was shown in approaching me even although two sales guys were out side and could clearly see me at the car but decided to disappear off , they must be far to busy to want anymore business or possibly as I’d come straight in from work I didn’t fit the criteria to speak to,
Do I left and will need to take my business to somewhere that is interested very very disappointed poor show guys .

Stay away because when problems came after the purchase and if you have car few years they don’t want to see you again and if you show up with the problem they will let you know that you are not welcome especially at Blackpool branch. You need to seek help from BMW uk to get it done which is pleasant go there because they are forced into work.

Had a problem with connect drive on my new car which I was unable to resolve myself. Sam at Lloyd managed to resolve the issue with ease would highly recommend nothing was to much trouble

Again just purchased my second car from the Newcastle BMW branch! Thanks Paul and Chris, massive massive credit for helping me out and even dropping the car off at my door!

gave BMW Lloyd Motors Colne a deposit on a lovely BMW - which was promised by their salesman to be 100% immediately refundable for any reason. guess what happened? it wasn't refunded for 10 days. i sent emails to the salesman and they were ignored, but during the 'selling' process they were responded to within 2 mins. the sales manager called me and was very angry and hostile and unpleasant accusing me of daring to buy another car elsewhere. it was an upsetting phonecall so obviously i didnt feel right buying a car for a huge amount of money if someone was being like that to me. seriously - who would spend a house deposit amount on a car if someone from the BMW main dealer is making you feel upset and arguing with you?

This review relates to Lloyd Colne Parts Department.
Consistent excellent service from Dale over past 3+ years.
Especially recommend if you have older model e.g. E30