Lloydbmw Avis 

I had an MOT & service in December where I was told I had 8mm on the front brake pads & 7mm on the rear. I also had an issue with leakage coming in from the convertible roof so asked them as the experts what may be causing it, I was told the sills would need draining at a cost of £250 as it was a timely job.
Roll around to January & I get in touch with them as the leak problem is worse & I asked them while they’d got the car to check if the brakes were okay as I’d experienced a little rumble. I have now been told that I only have 2mm on my front pads & now need new discs as well - so according to BMW I have used 6mm in less than 6 weeks, some serious miles must have been done in the car for that!!!

I have had a second opinion as I am totally not convinced by these con artists & low & behold I still have 7mm on the front pads.

I am so angry as this outfit even lied to my face as I was told the workshop manager had looked at these & stated the inner pads were at 2mm

During the same visit they also convinced me to change what I now believe were perfectly good tyres for an invisible egg sized bulge in the outside wall on both front tyres.

So I am advising you to leave these rip off merchants to themselves & find an honest BMW garage instead, I have heard that Blackburn is a lot better, I will now give them a try instead.

On my BMW the transmission fault light came on,I took to This garage..paid for the diagnostic as advised and they told me the transmission needed service (oil change etc).
Paid them £900 and was without the car for a few days,car ready wife went to pick up and battery was flat (nobody checked this and battery was fine when we dropped off). So wife had to take a taxi home (at her cost).
Next day they rang to pick the car up as battery was fully charged..done that and drove a couple of miles then transmission fault light came back on,(exactly the same as previously).
Took car back then they wanted a further £9000 for a new transmission and told me that even then they could not guarantee that’s the real issue!.. when I asked about the £900 paid a couple of days ago I was told by the service manager that they did the work as far as they are concerned!.. when I pointed out the fact that exactly the same fault light came on I was told if I want to complain to write a email and they gave me an email address!..
Shocking disgusting service!!.. I’m not using them ever again and I’m taking the steps for a formal complaint!..
absolute con artist in there no doubt

I took my car in for a service and they unscrewed the lid to my engine coolant under the bonnet and didn’t it back on. Next day, i get a notification on my computer that engine coolant was low. I lifted the bonnet to find the cap was unscrewed and coolant had splashed out. Took it back to the BMW and they told me they never lifted the bonnet so couldn’t have unscrewed it (and I haven’t lifted up the bonnet). So either they’re a con when it comes to their servicing (they don’t even lift the bonnet) or they are liars (and they actually unscrewed the cap & lied about it)...

Purchased my 330i G20 from Lloyd BMW in Colne in late February & the experience was 1st class.

We were looked after by Sam Benson whom was superb. Very patient and attentive & I am delighted with the car.

Almost bought a ex demo Z4 in June however decided on a 2015 Audi TT as this was a 3rd car & I didn't want to tie up too much £ in a car that would be idle most of the time. That said I loved the Z4 & would consider next time.

I do not live local to the dealership (it's a 2 hour drive away) however when the G20 needs its service etc I will not go anywhere near my local dealerships as I trust Lloyd BMW Colne and would prefer to leave the vehicle in their safe hands.

Me and my partner purchased 2 bran new cars from Lloyds bmw Newcastle.Ross Dunn was absolutely excellent kept informed every step of the way he also new his tech stuff on both cars which was a bonus it was challenging are we wanted to pick the cars up at the same time and Ross managed to do that. We also want to thank Anthony for all his hard work giving us a great deal,would recommend this dealership to anybody,friends and family. We will definitely be returning to the garage when we want new cars as it was so friendly and a great experience.
Kind regards
Tony and Carole

"At Lloyd Motor Group, our vision is simple: to be recognised as a leading, world-class automotive retailer, delivering exceptional service to every customer every time."

There is a safety recall on my vehicle but they are unable to provide courtesy cars due to covid. That's a real shame because they still offer test drives. They weren't in the slightest bit interested in trying to help. This falls well short of "delivering exceptional service" - but then again I suppose this was only about customer safety and they were not making any money from me.

Fabulous company, great service, I would recommend Danny Greaves to everyone who wants to purchase a BMW

We are two loyal customers of Lloyds Motor Group. We thought we were valued customers but evidently this is not the case. We went to purchase another car but this time round we didn't get a fair deal because when we turned it down the company said they would have another look and try and give us a better deal for our car, so we weren't offered the best deal first time round. At this time of crisis we feel we are being turned away by Lloyds and we are now looking to purchase from other dealers.
If you wish to treat your customers this way at this time be it on your balance sheet as we are happy to spend our money else where .

Bought 2 used minis from this company - probably spent over £30,000. The second car we purchased (63 plate) we bought in March 2018. As the weather didn’t warm up until June 18 I first noticed the air con didn’t work when it was warm enough to need it (The garage stated everyone uses air con IN WINTER so we should have been using it since March!!!!) Reported this in June to garage : 3-4 months after purchase. Booked in to be looked at in July 18 but due to work commitments had to cancel this appt then rebooked for 24th aug (now only 5 months from purchase). Been told there is a hole in the condenser and the warranty will not cover as we could have done this since purchasing the car (by that reckoning the second you drive a car off their forecourt you COULD do something to it therefore in theory using that argument....NOTHING IS COVERED AS YOU COULD HAVE DONE IT).......
SO If YOU BUY A CAR from Lloyd Mini In the colder months make sure you check the air con before you leave the forecourt even if this makes you very cold....as THEY will not fix it once you drive off as you could have done it yourself..Absolutely shocking Customer Service.
OR ALTERNATIVELY go to any other Mini dealer as you may get a better service. Try the Silverlink MINI dealer....and buy there....as I will be doing in the future as I love the brand and need to replace one of my cars very soon but can’t buy from a dealer I no longer have faith in.