London Door Company Avis 

Top company with quality products and excellent customer service.

I have always wanted a London Door Company front door and my new front door from the London Door Company is beautiful. I got to design the stained glass panels myself and they are even making extra matching panels to go in my kitchen door. So happy! It feels so safe too.

Luxury Door NOT fit for purpose

Started off well. Great experience in designing. Installation appeared good.
A few months later the door didn't close properly as it was catching at the bottom. Engineer came out and adjusted the door. This has happened a few times since- each time the engineer has come out to adjust....so much so that now the door does not even close securely.

I have spend thousands of pounds on a luxury front door which can be opened by merely pushing it with a finger!!

I expect this review to be noticed by the MD and a plan made to undertake remedial work !

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Update. After the above review, supervisor got in contact promptly and a very experienced fitter came and performed some remedial work. He has personally assured us that after these adjustments there will be no further issues. A month down the line and things appear to be ok.

We were looking for a new front door and our whole experience with The London Door Company was brilliant from start to finish. The initial design consultation clearly showed us the options available and allowed us to specify exactly what we wanted. The surveyors and fitters were extremely knowledgable and helpful and ultimately installed a product which we love. I would happily recommend The London Door Company to anyone considering using them.

Reported a fault with my door (fitted 6 months ago by LDC as I wanted the warranty) and somebody came out within a week. The door had dropped and as the weatherboard is fitted very close to an old, quite dented cill it was getting completely stuck. Wouldn't close. Lovely chap called Jamie sorted it on the spot and wrote a report to say if it happens again the weatherboard would need to be replaced. He would have adjusted the board himself but didn't have a spare in the van and was worried if he damaged the board the door would be left weatherboardless. Not great with all the rain. I can't complain about that customer service.

Absolutely terrible. Do not use this company. The standard of workmanship for the price is very poor. We have had numerous issues with poor quality installation which resulted in them offering compensation and eventually after many weeks fixing it. However, in less than a year the frame is now coming apart and we can see light through the gap which has occurred. Not worth the almost £10,000 we paid for this door at all.

They have been efficient and professional throughout. I am very impressed by that, and delighted with my new front door.

Beautifully made, gorgeous doors!

From booking the design visit, through to the site survey and fitting the process was very easy. Amanda patiently went through various style options until we found the one that was right for us. Fitters did a beautiful job and left no mess. We had minor issues with a sticky door lock and internal letterbox cover placement - both sorted very quickly with no issues or quibbles. These doors ARE undoubtedly expensive compared to plastic ones, BUT the quality is amazing! They are really sturdy, beautifully painted, the fixtures are lovely and the stained glass is stunning. Very happy. If you want a lovely door to last a lifetime, they're well worth the investment.

We love our new London Door Company door. It’s one of the best investments we’ve ever made. The quality of the door is brilliant. Everyone we’ve encountered from the company has been amazing, from the initial sales, to surveys to customer service. The team that fitted it were fantastic, incredibly professional and the quality of finish is exceptional. We now have a draft free hallway, with a door that doesn’t get stuck in its frame! The overall look of the door and experience has gone beyond all our expectations and the finished door looks great. I couldn’t recommend the London Door Company enough.

a new front door just over a year ago and paintwork is blistering already. They have declined to repair as not part of their guarantee even though they painted the door in the first instance. Would not recommend or endorse. Stay clear as below par for such an expensive out lay

The door hardware has deteriorated within months and I’m beeing told it’s not covered as part of their long list of guarantees because they used hardware from a 3rd party but won’t tell me who the third party is or respond to any messages. I wish I read all the reviews on google before using them.

I was left with three small snagging issues, having had my very expensive London Door Company door fitted. In addition the fitting leaves the place somewhat in a mess- eg. tiles removed and not put back. Their customer service response is very bad and they kept at that standard for months. I’ve written them so many emails and spoken to various of them over the months. It took them from April to December to sort out even one of the small but annoying issues; another I had had already to sort out myself; the last they have no satisfactory resolution, nor did they seem interested. This latter problem relates to the brass locks which they fit, which scratch and lose finish almost instantly. On one occasion I was told this was (normal) patina- the finish bashed off in one or two days! Meanwhile they wrote constantly for the final sum to be paid, their letters became legalistic and threatening- this even though we were still in correspondence about the snagging issues. They also told me constantly that they had resolved my issues when they had not. (I am fully expecting this response to this review.) Meanwhile and in addition to the actual snagging issues, around the door is still a mess; to be fair they never said they’d leave the place looking good. I did query this and was told The London Door Company workers are carpenters. They fit doors and cannot do beyond this, eg refit a few tiles they have removed in order to fit the door, They are not multiskilled (clearly, not even mildly multiskilled). I also asked constantly for my emails and complaints to be escalated to the CEO and the CEO of Neville Johnson. If this escalation happened, which I doubt, I never got any response from them. I had written in some detail on occasion but they don’t seem to be interested in customer feedback. Their service is a far cry in my experience from Neville Johnson, a company I have used before a few times and found very good indeed. They belong to the same company, was why I chose London Door Company- a big mistake- loads of money for the door, loads of hassle.
Subsequent to this review, the managing director visited me. We had a long, good and frank conversation. He and his senior team are working (from my impression sincerely) to improve the response to snagging issues, and the experience that customers have with the London Door Company

Great experience from the first visit to quote to the last touch up once the door was installed. Lovely and professional people all the way and a great looking quality door at the end!

We are delighted with our beautiful new front door, designed and perfectly installed by the London Door Company. Every aspect of the process was professionally handled by the Company and we could not be happier

The door we have thanks to London Door Company is beautiful. It is a solid door, expertly designed and completed to a very high standard.
The service from all the teams involved was excellent. We are very happy with our door and we would highly recommend the London Door Company.

We have been very impressed from start to finish with our experience with The London Door Company. Fitting was carried out very much to our satisfaction and we would like to say 'thank you' to the whole team involved in producing our lovely new front door. Customer service throughout has also been excellent and we are very pleased with the finished door.

Excellent experience and product. We were looking to replace our front door and wanted some something that would be in keeping with the style of our 1930s property. London Door Company were excellent from start to finish. Communication was great throughout the process and the installation team did a great job on the day. We are delighted with our new front door and would highly recommend London Door Company.

We're extremely pleased with our new door and the wonderful service from the London Door Company.
We made the right choice going with LDC.
Yes it's not cheap but most definitely worth it.
From the customer service, design and installation they have been first class.
We have just finished a big renovation and having the door installed by the lovely fitters last week was the piece de resistance to our home.

The London Door Company quality truly is exceptional, we are thrilled with our door. The sales process was simple and efficient, the fitters were polite, professional and finished the job to a much higher standard than anticipated

All my expectations were achieved . When I saw the brochure from the london Door Company I wanted my door to look like the pictures. You certainly did not disappoint. From the wonderful service from Gary to the construction of the door and the beautiful stained glass to the installation by Josh and Miles and ofcourse the very friendly and professional repore with your customer service team, I was certainly not disappointed.
I feel very proud now every time I open my front door and know that my dear late husband would be proud too.
Thank you for your wonderful service and craftmanship.
Yours very sincerely
Patsie m Parsons (or Lady P as I now feel ).