Lovell Homes Avis 

The sales team communicate well and professionally.

The team were very fantastic and hospitable. I think having explored many other developers, as soon as we walked into the marketing suite, the reception we got made us feel welcome and knew that was going to be our home.

Juanita and Anieze were amazing personality, and really helped us with making our decisions.

Happy with the ease of buying. Only negative is that I wasn't made aware of additional extras, ie vanity unit on show in the show house, but not included in my purchase. This should have been made clear at point of purchase.
Larry and David were very professional and helped in choosing colours and flooring.

Jordan the decorator attended to repair the stair stringer. Good job done. Quick and thorough. Thanks

Excellent company, helpful every step of the way.
Special mention for Simone, goes the extra mile. Really appreciate her help and patience. Thank you.

The staff are all so lovely and incredibly helpful, they explain things so well and really make the whole experience enjoyable

To begin with, in my journey of buying a house with Lovell in King’s Lynn, Hailey was very supportive and answered all my questions well. Everything was explained clearly. When it was time for the exchange of contracts and completion was approaching, I encountered issues with my own conveyancing solicitor. It was a very stressful moment.
During this time, Juanita, who was on the development site, was incredibly helpful. Without her assistance, I might not be living in my new home today. She guided me through what needed to be done at a very crucial stage of the buying process. Juanita played a vital role in helping me reach completion.David was also great.

Now, I am happily living in my new home, and Juanita continues to be helpful whenever I have enquiries. I can truly say the Lovell team has been very supportive. Great job!

Tennyson Fields development has one of the most efficient, knowledgeable and honest sales lady in Sharon Jackson.
From our first visit, to look at properties to our purchase, Sharon has been an absolute shining example of professionalism, intertwined with someone who genuinely cares.
We have had weekly phone calls. She addressed any and all queries that arose. Supported us through the selling - and now through the purchasing. Her knowledge of processes regarding the purchase and new builds is both reassuring and impressive!
Lovell homes have built some stunning homes and we are looking forward to moving in.
I am confident that we will have all the support we will and might need in the future from Sharon and the team I have yet to meet or deal with.
I would say that the assisted offers are helpful. The Help to sell scheme is straightforward but I do feel that further information from that group would have been useful. Processes, such as who to speak to regarding questions and queries could be made clearer, from the beginning.
So far, so good. 😊

Teresa in the holsworthy sales office, made us feel welcome, and through the whole prosses helped us, Teresa is very understanding and knows her job, I value Teresa alot, I can not thank Teresa enough for everything she has done for me and my partner, this is our first home together, we are so excited and cant wait to move in to our new home, thank you so much Teresa and thank you lovell.

The sales team were amazing. Jade was patient to answer all our questions, provided us with all the information we needed to make an informed decision whilst also being open and objective with us as we explored options within Lovell homes.

It been an easy process so far, and have been supported by the motivated staff, nothing has been a problem

Attention to detail before we moved in was second to none, helpful, friendly, would answer any questions we had. However, since we moved in on Feb 2024, we've had no end of issues with snagging of which 90% has not been fixed. The en-suite toilet was leaking down into the livingroom, plumber attending, switched the water off "ordered a new part" and I have went without an en-suite toilet for two weeks now with no indication despite regular calls as to when it will be fixed.

We've had so much settlement in the houses that several doors have been "fixed" but still do not open and shut correctly. The shower in the main bathroom leaked down to the kitchen, this was fixed but the walls and skirting boards that were damaged upon repairing it have never been fixed. The third bedroom is for my newborn son, we haven't used the room since we moved and have now discovered the radiator does not work.

Good company but once you get the keys they are a complete joke.

The whole process of viewing the property and arranging to purchase it was very clearly explained. There were no "hard sell" tactics and all of my questions were answered thoroughly, clearly and promptly.

Heather was excellent very helpful and knowledgeable and was able to explain all the queries I had.

Had an amazing experience. Tanya has helped so much!

Both representatives were very helpful and helped us choose a home that is perfect for us.

When buying a home through Lovell I would seriously urge you to consider the following.

This is an honest and genuine review. I live in the Chorley area in the Northwest.

Firstly. The actual house was fine. Like any new build you have to expect the usual problems such as cracks and shrinkages that occur as the house dries out. The usual snag list will arise but my main issue comes with the paid extras.

I would strongly urge anyone reading this not to order any extras in your new home through Lovell. Please be patient and once you have completed, opt to get your work done whether that be flooring, blinds, tiling, you name it through a reputable company or tradesperson.

When both I and my partner purchased our house in the Northwest area we spent over 25000 pound in extras. My partner was due to give birth and I wanted the house to be ready to go and comfortable from the off for when the baby arrived. I trusted the “five star reputation”.

When we completed I was horrified to find that 75 percent of the paid extras were either, missing, damaged or faulty. I am not someone to complain but I couldn’t believe a supposedly five star builder would complete on the condition we found everything to be in.

Over the last 18 months it has been one problem after another and a constant battle to get what we paid for to simply be as it should.

Around six months ago the tiles in our hallway and both upstairs bathrooms started to come up.They have not been laid properly. Not one tile in one area. Numerous tiles in three rooms. Lovell simply won’t reply to any email about the problem or explain how they intend to deal with it. Six months on and it’s not acknowledged.

We are still within our warranty. Lovell will tell you that you have a two year warranty but in reality you probably have a 12-15 month one. After this time they will simply ignore you.

I can honestly say for a supposedly “five star” company this is one of the worst if not the worst customer service experiences I have ever had. They takes weeks to reply to your email if they ever do. If you ring up, the manager is never available and never calls you back. They are not interested once they have your money whether what you paid for is right or not.

Please when buying your home don’t spend your hard earned money on extras with this company. Whether it be tiling, blinds, upgraded kitchen worktops or additional work in your bathrooms, whatever it may be, please use a reputable external company who will do the job properly and support you going forward.

We are in the unfortunate position where after 18 months we will have to pay to have our bathrooms and hall re-tiled. Our problems aren’t confined to the tiles. I could write a list but I think my warning is clear when it comes to the customer service you will receive.

That being said the guys on the ground in the vans such as Andy are brilliant and can’t be faulted. Dawn who has now left the company was a great help at the time and can’t be faulted but is sadly no longer there and it shows.

Tom from customer service did a good job very polite and did what he needed to help us
Thankyou

Sharon at Lovell homes in Louth, Tennyson fields, has been absolutely amazing from start to finish. The time she given to us, guiding us through and making sure everything was right was fantastic. Sharon is the reason we have bought a house on this site because she's made us feel so welcome and given us all the time we need to make a decision. She's amazing.

I live on Williams Park in Wymondham. Very disappointed by works carried out by Andrew + Tom.
Following a leak in my bathroom I needed the flooring and door lining replacing. After 6 months without a bathroom door and being bounced around the customer care team, a new lining was “fitted” and existing door re hung by what I can only imagine was a beaver. I went from having no door, to a door that was hinge bound so wouldn’t shut, had been chewed and chipped along the top edge with a 30mm gap to the floor at the bottom and whopping great sloppy mastic joint all the way round the frame for good measure.

It’s worth noting that a replacement door and lining have now been fitted by Maris who’s done a good job.
Overall very dissatisfied with how long it’s taken to get to this point.
The bathroom leak was first acknowledged by Lovell on 19/02/25, case was closed on 17/10/25. Nearly 8 months!