Lovely Sofas Avis 

155
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We’ve been searching for sofas for months but no sales assistants from the big branded retailers such as Camerich, Natuzzi, Bo Concept, etc, were able to come close to the customer service... Voir plus

Noté 5 sur 5 étoiles

Wow. You now have a loyal customer - won't hesitate to return when I need another one, although it's so well made that may be a while! The sofa is absolutely perfect - Daniel medium in a soft mid grey... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Can't fault the customer care . Sample order arrived within 2 days . Had a few queries so phoned up and had all my questions answered . Read the reviews so decided to visit the sales showroom . Ordere... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent professional service from start to finish, plus the products are hand made and you can see them being made on the premises. We designed and ordered a bespoke piece, which they hadn’t made... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles
  2. Fabricant de meubles
  3. Magasin de rénovation
  4. Magasin de meubles de salon
  5. Magasin de canapés
  6. Tapissier décorateur

Informations provenant de diverses sources externes

At Lovely Sofas, we’re on a mission to help you create a haven of contentment - a place that makes you feel comfy, rooted and happy in your own unique way. It might be a “curling up with a hot cup of soup” kind of lovely. Or it might be a “friends, cocktails and gossip” kind of lovely. Whatever style, size, shape, fabric, leather and feet give you the warm fuzzies, we get together our brilliant designers and skilled craftspeople to build a Lovely Sofa just for you. Putting the love into Lovely Sofas Our sofas are lovely because they’re handmade by proud craftspeople. What gets our cutters, seamstresses, upholsterers and finishers out of bed in the morning is knowing that they’re creating things that will be cherished and appreciated. We use traditional tools and techniques that have been passed down through the generations. We also value specialist knowledge and employ fabric and leather specialists who understand the unique qualities of each material. We’ve been proudly building sofas this way for over 30 years. 6 reasons to choose us. Loveliness – Our sofas are built to be the snuggliest, cosiest, comfiest places on earth. Outstanding quality – We hand make every sofa using timeless craft skills and high quality materials. Vast choice – We have styles, sizes, fabrics and leathers to suit any space. And we can make bespoke changes to most of our styles too. Exceptional guarantees – You can return any sofa within 28 days. Plus, our frames are guaranteed for 10 years. Lancashire built – We’re proud to make our sofas here in Britain. And have done for over 30 years. You always come first – We think service is as important as our products and are proud to get consistently lovely feedback through Trustpilot.


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4,9

Excellent

TrustScore 5 sur 5

155 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(155)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent friendly service

Excellent friendly service. We are very pleased with our sofa it is very comfortable and good quality. We asked if the sofa could be ready any quicker to arrive before our baby and it did, excellent delivery service too. Would definitely buy a sofa from here again and would highly recommend.

11 octobre 2018
Avis spontané
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Réponse de Lovely Sofas

Dear Mr Allsop,

Thank you for our 5 star review. We are pleased to hear that you received good customer service and quality furniture from us.

And we will pass on your kind comments to everyone involved in the making of your furniture

Kind Regards,
The Lovely Sofas Team.

Noté 5 sur 5 étoiles

Reliable company who contact you at…

Reliable company who contact you at every step don the way!!
Sofa is beautiful and great value for money.

9 octobre 2018
Avis spontané
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Réponse de Lovely Sofas

Dear Miss Kerr,

Thank you for your 5 star review.

We are delighted to hear that you are happy with your furniture and the service that you have received throughout.

We hope that you enjoy your new furniture for many years to come.

Kind Regards,

The Lovely Sofas Team.

Noté 5 sur 5 étoiles

Lovely sofa

Our leather sofa is absolutely beautiful. I had samples of fabric and leather prior to ordering and it is exactly as I wanted. We will be purchasing again for another room in the future.

4 octobre 2018
Avis spontané
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Réponse de Lovely Sofas

Dear Ms Puchalska,

Thank you for our 5 star review.

We are really pleased to hear that you are happy with with the customer service we provided and hope you have many years of enjoyment to come from your new sofas.

Kind Regards
The Lovely Sofas Team

Noté 5 sur 5 étoiles

A cut above the rest

Wow. You now have a loyal customer - won't hesitate to return when I need another one, although it's so well made that may be a while! The sofa is absolutely perfect - Daniel medium in a soft mid grey linen - looks top quality, beautiful fabric, extremely comfortable. I am thrilled! The removable wooden plinth (chose oak finish) is very nice indeed. I just love it. And thank you to your wonderful delivery team, what a great advert for your company.

2 octobre 2018
Avis spontané
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Réponse de Lovely Sofas

Thank you for your review and feedback.

We are delighted to hear that you love your new sofas and are pleased with the level of service that you have received from us.

May you enjoy the comfort and luxury of your new sofas for many years to come.

Kind Regards,
The Lovely Sofas Team.

Noté 5 sur 5 étoiles

Excellent professional service and sofa

Excellent professional service from start to finish, plus the products are hand made and you can see them being made on the premises. We designed and ordered a bespoke piece, which they hadn’t made before and the service, design, follow up and ultimately the product was just as we wanted. We couldn’t be happier and would recommend lovely sofas (Saxon furniture in Bolton) to anyone.

Thank you

7 septembre 2018
Avis spontané
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Réponse de Lovely Sofas

Dear Ms Tatlock,

Thank you for your 5* review, we are delighted that you're happy with your furniture and the service you received from us. We hope you enjoy your new furniture for many years to come.

Kind Regards,

The Lovely Sofas Team

Noté 4 sur 5 étoiles

Great sofas, but delivery arrangements poor

Great sofas and good quality but delivery arrangements poor. They only seem to deliver once a month to Bucks and if you cannot be there to accept delivery you have to wait for another month. Unlike some other sofa manufacturers, they do not dispose of current sofas

29 août 2018
Avis spontané
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Réponse de Lovely Sofas

Dear Customer

Thank you for taking the time to write your review.

As we are always looking to improve our products and service your feedback is very much appreciated.

Whilst we are very pleased that you are happy with your purchase, we are very sorry that we are currently not in a position to offer a disposal service for old furniture.

There are however charities, community projects, and upcycling schemes across the UK that are desperate for our old furniture. So to help our customers find somewhere you can donate your sofa, we’ve put together on our website www.sofasbysaxon.com/uk-sofa-donations-i183, a directory of UK charities, projects, and not-for-profit companies that are looking to put unwanted sofas to good use, many of which offer free collections. We’ve included some organisations that operate nationwide and others that work regionally, so there should be an option that is convenient for you.

Regarding delivery options, we do try our very best to accommodate our customers. However as all our furniture is delivered directly from our factory by our own delivery team, we sometimes do only travel to some areas of the country only once every 3-4 weeks. We are again very sorry if this caused you any inconvenience and disappointment.

Thank you again for the review and we hope that you enjoy your new furniture for many years to come.

Kind Regards,

The Lovely Sofas Team.

Noté 5 sur 5 étoiles

Delighted with my sofas

I recently took delivery of two lovely sofas. From ordering through to delivery the service was excellent. Nothing was too much trouble. I am delighted with the look and quality of my sofas which have been much admired.

7 août 2018
Avis spontané
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Réponse de Lovely Sofas

Dear Kathy,

Thank you for your 5 star review.

We are delighted to hear that you are happy with your furniture and the service that you have received throughout.

We hope that you enjoy your new furniture for many years to come.

Kind Regards,

The Lovely Sofas Team.

Noté 5 sur 5 étoiles

Lovely Sofas indeed!

Most helpful staff at all levels including delivery people. The show room with viewing over the workshop is a novel selling point. I am delighted with my chesterfields which have been much admired.

17 juillet 2018
Avis spontané
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Réponse de Lovely Sofas

Dear Ms Roberts,

Thank you for your review and feedback.

We are delighted to hear that you love your new sofas and are pleased with the level of service that you have received from us.

May you enjoy the comfort and luxury of your new sofas for many years to come.

Kind Regards,
The Lovely Sofas Team.

Noté 5 sur 5 étoiles

The whole experience with Lovely Sofas…

The whole experience with Lovely Sofas was most refreshing. Our chair and cuddler sofa are beautiful and well finished. The communications and updates from the Company leading up to ndelivery were excellent. The delivery guys just topped it off - I was 3o minutes late getting back but they kindly waited and weren't put out at all - took the new sofas in and assembled them and removed all packaging - with a smile! Quite refreshing these days. Highly recommended.

4 juillet 2018
Avis spontané
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Réponse de Lovely Sofas

Dear Mr Paterson,

Thank you for your wonderful review. We are delighted that your happy with your new furniture and that everything went to plan.

We will be sure to pass on your kind words to our delivery team.

Kind regards,

The Lovely Sofas Team.

Noté 5 sur 5 étoiles

My Beautiful sofas are comfortable and…

My Beautiful sofas are comfortable and well designed what more can I say.
Staff were helpful and couldn't do enough to help us choose the ideal sofa for us.

3 juillet 2018
Avis spontané
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Réponse de Lovely Sofas

Dear Ms Gordon,

Thank you for your 5* review, we are delighted that you're happy with your furniture and the service you received from us. We hope you enjoy your new furniture for many years to come.

Kind Regards,

The Lovely Sofas Team

Noté 5 sur 5 étoiles

Great company

Great company, the samples came beautiful presented and from then on all went very efficiently.And as for the love seat we ordered is lovely and very comfortable . Very satisfied.

16 mai 2018
Avis spontané
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Réponse de Lovely Sofas

Dear Mrs Blow,

Thank you for our 5 star review.

We are really pleased to hear that you are happy with with the customer service we provided and hope you have many years of enjoyment to come from your new sofas.

Kind Regards
The Lovely Sofas Team

Noté 5 sur 5 étoiles

Five Stars - Well Deserved

We just wanted to say how thrilled we are with our Liv sofas in Modena-iron. They are glorious.
The quality just sings out at you and the comfort is divine.

Your organisation from our first contact operator to waving good bye to the delivery men has been overwhelmingly, friendly, patient, courteous and most importantly
extremely efficient.
You simply deliver what you say you will - be it information, technical specs., samples or just plain good advice.

You all should be very proud and we would not hesitate to recommend your products to all who will listen. We will be back for more of your chairs very soon.

Thank you all.

Julie & Geoff Thompson

10 mai 2018
Avis spontané
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Réponse de Lovely Sofas

Dear Mr & Mrs Thompson,

We are delighted to hear that you are happy with your lovely new sofas and that you have received an excellent service from us. We would like to say Thank you in advance for any recommendations that you may make on our behalf to your family and friends.

Thank you for our 5 Star Review.

Kind Regards,
The Lovely Sofas Team.

Noté 5 sur 5 étoiles

Love our new sofa and chair!

We are so pleased with our new sofa and chair from Lovely Sofas! It was a risk ordering online without seeing them and trying them out for comfort, but we couldn’t be happier! We ordered a Bella sofa and Frankie arm chair and they are both perfect, super comfy and very stylish. The team at Lovely Sofas were brilliant and called a couple of times to confirm things. We were kept updated with timescales and given plenty of notice for delivery. The delivery guys were great too. We’d highly recommend Lovely Sofas to everyone! Thank you!

18 avril 2018
Avis spontané
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Réponse de Lovely Sofas

Dear Ms Wasley-Wood,

Thank you for your 5* review, we are delighted that you're happy with your furniture and the service you received from us. We hope you enjoy your new furniture for many years to come.

Kind Regards,

The Lovely Sofas Team

Noté 5 sur 5 étoiles

In every way lovely!

This was my first purchase from Lovely sofas and my sofa was exactly as I expected ABSOLUTELY BEAUTIFUL!
I wanted something that was unique and handmade, something which reflected my home and style and I wasn’t disappointed.

A big thankyou @lovely sofas the product, service and delivery was spot on and in time for Christmas!
Thank you for creating a truly Lovely sofa which I will cherish for many years.

8 janvier 2018
Avis spontané
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Réponse de Lovely Sofas

Dear Ms Carlisle,

Thank you for our 5 Star review. We are delighted to hear that we have exceeded your expectations and that you love your new sofa. We would like to Thank you in advance for any recommendations that you may make on our behalf to family and friends.

Kind Regards,
The Lovely Sofas Team.

Noté 5 sur 5 étoiles

I bought scatter cushions and a …

I bought scatter cushions and a footstool to complement our previous sofa and chairs purchase. As always the service in the showroom was excellent, we were kept up to date with the progress of our order and we are delighted with our purchase.

24 août 2017
Avis spontané
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Réponse de Lovely Sofas

Dear Ms Scowcroft,

Thank you for our 5 star review.

We are really please to hear you chose Saxon again to purchase your footstool and scatter cushions and will be sure to pass on your kind remarks to the showroom.

Kind Regards,
The Lovely Sofas Team

Noté 5 sur 5 étoiles

Fabulous!

This was our second major purchase from Lovely Sofas/Saxon. Janette and the team at Saxon have been just fabulous in organising a bespoke order and delivery to Spain. Not only are we thrilled with the quality, design and manufacture of the sofas and armchairs (which have received much admiration from friends) but the service was totally complementary. Friendly, efficient, effective ... and fast. True customer service. Love Lovely Sofas and would not have a moment's hesitation to recommend ...

8 février 2017
Avis spontané
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Réponse de Lovely Sofas

Dear Mrs Ankrett,

Thank so much for your kind words and wonderful review. We are delighted that your happy with your new furnmiture and that everything went to plan.

Kind regards,

The Lovely Sofas Team.

Noté 5 sur 5 étoiles

Lovely Sofas - LEV 1074

I would recommend this company to friends and family. I give them 5 stars, product beautifully made
service excellent.-

20 janvier 2017
Avis spontané
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Réponse de Lovely Sofas

Dear Mrs Levi,

Thank you so much for your lovely comments and 5* review, we are delighted that your happy with your furniture and service provided by Saxon.

Kind Regards,

The Lovely Sofas Team

Noté 5 sur 5 étoiles

Wow best buy Ever!!!!

So much good things to say about Lovely Sofas. Firstly the excellent customer service I received, they were always prompt and helpful when I was talking to them via emails or on the phone, they explained in detail on every question I had, which re assured me and built my trust. They helped me from start to finish from general questions, to then questions about payment plan. I loved their website as you really can imagine what your sofas will look like as you get to choose the size and fabric! To put my mind at rest as I don’t live local to the shop they arrange for the delivery guys to come out and check that the sofas I wanted would fit ok, they were also very friendly.

I absolutely love my sofas and foot stool ! it was just what I expected there was no disappointment at all, they look great, the quality is fabulous and are very comfortable, I am so pleased with them and Lovely Sofa’s! I would 100% recommend these to anyone! 

9 janvier 2017
Avis spontané
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Réponse de Lovely Sofas

Dear Miss Barraco,

We are so pleased that your happy with your sofas and foot stool. We strive to meet our customers expectations with quality, service and craftsmanship. We really appreciate your wonderful comments and 5* review.

Kind Regards,

The Lovely Sofas Team

Noté 5 sur 5 étoiles

Excellent sofas

I ordered 2 sofas in grey chenille. A 2 seater and s 3 seater. I was worried about ordering online and not seeing the product but was sent a swatch of material to see the colour. The whole process was so easy. The sales staff and delivery men were polite and helpful. The sofas are excellent quality, well made and I'm really pleased with them. They are so comfortable too. I would highly recommend to anyone considering them.

8 novembre 2016
Avis spontané
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Réponse de Lovely Sofas

Dear Yvonne,

We are delighted to hear you are so happy with your new sofas and hope you continue to enjoy them for years to come.

Thank you for the 5 star review.

Kind regards
The Lovely Sofas Team

Noté 5 sur 5 étoiles

2 seater black leather electric recliner

I love this sofa......really comfy......just a nice, compact size......excellent, speedy service and delivery.....the men carried it to the room of my choice, unpacked, assembled and tested it.....really good value for money and you couldn't get better service anywhere.......thank you.

1 novembre 2016
Avis spontané
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Réponse de Lovely Sofas

Dear Susan,

Thank you for taking the time to write a review.

We are delighted you are so happy with your new electric recliner and hope you continue to enjoy it for many years to come.

Kind regards
The Lovely Sofas Team

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