Malvern Garden Buildings Avis 

Malvern Garden Buildings provide really excellent quality buildings and couldn’t be more helpful throughout the process!

I could not speak more highly of Malvern Garden Buildings at Hassocks Garden Centre. Having longed for a Breeze House for many years, we were finally and fortunately in a position to be able to buy one. Simon Cockfield at Malvern Garden Buildings could not have been more attentive. He listened to what we wanted, helped us plan the make and style, came out to measure twice to make sure everything would fit, and helped us in all aspects, keeping us fully informed throughout. The base and Breeze House were installed last week and it looks fantastic. We are overjoyed! Simon and Malvern Garden Buildings - thank you so much for helping us to see our dreams become reality!

After our greenhouse was destroyed by Storm Eunice, I contacted Malvern Garden Buildings about a replacement. I could not be more happy about the help I received with this, both in terms of the selection of an excellent replacement greenhouse and with their introduction to a very good installation firm. I am delighted with the end result and have no hesitation in recommending MGB.

Excellent, pressure-free sales by Simon and Nick at the Hassocks showroom followed by highly efficient adminstration.

The installation team were prompt, polite and professional.

A great product matched by outstanding service.

Highly recommended.......

Apologies to MGB for confusing them with the Malvern Collection.

Very polite about pointing this out.

I am thrilled with the summer house I purchased from Malvern Garden Buildings.
The quality is superb.
From my first contact with Kathy, at the Cheltenham site, to the office staff taking my final payment, to the installation team erecting the summer house 12 weeks later, I have been delighted with the service I have received.
There was no hard cell, and Kathy let me know when an offer came up. Kathy gave very valuable advise about the base, glazing, colours ect and made the initial decision's easy to make.
(I changed my mind about the size a week later, and this was no problem).
The two chaps who erected the building (I’m sorry I can’t remember their names) arrived early, worked very hard and left my garden immaculate. They were jolly and polite and very good craftsmen.
The quality of the summer house has exceeded my expectations I have used it every day in rain and shine.
Thank you to everyone involved.

I would like to thank all at Malvern for a great job installing our summerhouse. Ricardo who was our sales contact, who stayed with us from start to finish, giving any help required, everyone I dealt with in the office and the amazing installers, Roy and Ben. Thanks for a wonderful job.
Jane and Bob, Brighton.

Very happy with our garden studio. High spec, attention to detail, smart appearance. The assembly team were efficient, worked quickly, and made sure everything was finished to our satisfaction.

I have just had my second painted Malvern shed delivered and installed. It looks fabulous in the other corner of our garden. From order to installation it was seamless. Thank you Malvern. Jason and Sally-Anne. Oxfordshire

Fantastic advice and support provided by Nick at Malvern regarding a recent greenhouse purchase. He patiently answered all our questions, explained the various options on offer, was totally proactive throughout and went out of his way to try to ensure that we got the best possible service from the suppliers. Very happy customers!

I purchased an ex display Malvern model from The Glasshouse People at a Garden Centre in Southampton. The unit was delivered on time and the 2 man installation team were quick, polite and very helpful.
The unit itself despite being an ex display model is sturdy and weatherproof and I am extremely happy with it. I spoke to the team at Malvern a couple of times to sort out invoicing etc and they were always very helpful.
All in all a hassle free experience

Great service all round and we're really pleased with our garden office.

We were slightly concerned as we'd read some negative feedback about the installation and after sales service. However, we went ahead and placed the order. The sales team were brilliant, the installation team were really friendly and polite. There was a small issue with the paint finish on the corner of one of the windows, but we reported this to Malvern the issue was resolved quickly.

Overall, a brilliant service and we're really pleased.

I am so disappointed in the product, the after sales and the whole process. Having ordered our cabin last Summer (2021) it was finally installed Jan 2022. All the windows leaked - whole floor flooded and the door blew open despite being locked ... After sales shocking. Such poor customer service beyond talking about. New door ... now sticks and doesn't lock; also all the boards have now dropped so white lines where you can see the undercoat now visible across all the cabin. The whole cabin needs repainting .... And guess what? No support. Don't buy - don't bother just don't. Total waste of money. For the cost I'd expect better quality and better service.

Like so many people I now find myself working from home almost all the time. I needed to create somewhere I could work away from the house. When we started looking for garden offices we found the Malvern Collection at a nearby Garden Centre in Hassocks. We really liked the Corner Studio as it fits well in the top corner of the garden.

After getting a solid base installed by a local builder, the Malvern team installed the Studio. I am really happy with the new space, its well constructed and despite the cold wet weather its a great place to work. I really like the double glazing and long windows and doors that let plenty of light in. The extra insulation and paneled walls I ordered make the interior really warm, bright and spacious feeling.

The install team were excellent arrived nice and early and were really helpful working with me on installing the first fix cabling and network where I wanted it that made it a breeze for my electrician to second fix.

Absolutely superb product and service.
We purchased a Charford Garden Room and it is exactly as we hoped.
The installation service was 1st class, Gary, Matt and Rich E were professional, diligent and polite at all times.
We would be more than happy to purchase from Malvern again and as such are very happy to recommend them to anyone looking for an excellent quality product and 5* service.

I'm sending this email not to complain about the quality of the shed or the fitting team, both of which are very good.

However after sales seems to be a different matter.

When we purchased the shed from our local garden center we were told that when we paid the full amount we would be able to choose a date which suited us. When I called to pay the remaining amount I was advised that the shed would be coming and the date, if I wanted to move the date it could be a further 20 weeks. So I kept the date as I had already waited nearly 20 weeks.

We had our old shed taken away and unfortunately at this point realised that we needed a new fence panel and a brand new base. As soon as I was aware of the issue I advised that I needed to push the date out. I put my hands up this was on the Monday and the shed was Coming on the Wednesday. At this point I was hit with a 90 pounds charge (10% of the vale of the shed). I didn't have much choice but to say yes as I have nowhere to store the shed and I'm unable to erect a shed on my own.

I was invoiced for the charge and when I phoned up to settle the bill I asked what the fee covered as it seemed very high. I was advised it was to cover the missing work for the installers. I wanted the shed, so paid the bill but asked if I could be called an hour before installation. I was advised that I would be the last drop so they would be with me around lunch time and would call me.

My shed came on Friday the 3rd as advised. However the guys were at my house at 8.30am and called me to say they were at my house. Based on the information I was given I had gone out and could have gone to work. The installers were great and had the shed up in 30 minutes.

I have the following issues

1) Your fitters are not on £90 an hour so I feel the fee is excessive.
2) I was given wrong information regarding the delivery and based my day off around this.
3) When I called to say the information regarding delivery was wrong, I was advised that your team would never tell a customer that.

I feel your fees are excessive and that your office team does not back up the high quality products you provide.

Many Thanks

Totally delighted with the shed delivered and erected today. The quality of the build is superb. The three lads that came and erected it were great. Really pleasant and helpful. Malvern have been great from start to finish. Many thanks

Purchased building last September and paint flaked. After sales service rubbish. Many many calls and complaints but no result. Have to pay for repaint myself

Bought a 7 ft Studio Corner Summerhouse which was installed on Monday. I purchased from the Old Barn Garden Centre on A24 at Dial Post, near Horsham. The Salesman, Ricardo, could not have been more helpful. My husband has dementia but Ricardo was so nice to him on the day of purchase. The waiting time was as given at time of order. Just before delivery I found I had an issue with the level of the base, but Ricardo made a site visit and miraculously sorted the issue by finding a Base Contractor to lay a new base on the Friday prior to delivery on Monday. He was calmness personified and I cannot thank him enough for his help. The fitters arrived as indicated at 7.30 am and again were extremely pleasant. Am thrilled with the summerhouse and have already managed to sit in it for coffee. Thoroughly recommend the summerhouse, Ricardo the salesman and Oli the base contractor.

I bought an Astwood with Malvern Garden Buildings at the Old Barn Garden Centre, and I couldn't be happier.
Ricardo, the sales assistant, was such a lovely person, kind, patient, explaining in a way I could understand and regularly giving me updates.
All the experience was exactly as he described, lead times, the installation team were great, such amazing people your company has.
Thank you for the experience. I'm really happy with my Astwood, it is stunning in my garden.