Malvern Garden Buildings Avis 

Last week I had a 10 x 8 Malvern Ashton Garden building installed and I am absolutely thrilled with it.

Julie at the Old Barn (Horsham) site in Sussex handled my initial enquiry on a cold damp afternoon in January and continued to be informative, helpful with advice and a pleasure to deal with throughout the entire ordering and pre build process.
Queries and the payment formalities that I had were efficiently dealt with by the main office leaving me with a very positive impression of the Malvern staff and their product.
On the day of the build Andy and Luke arrived exactly at the time stated, despite a long journey from Worcestershire down to Sussex, and worked solidly in the inevitable rain! They were efficient, professional and polite and are a credit to Malvern.

I would not hesitate to recommend Malvern Garden Buildings and very much look forward to enjoying my Ashton building this summer (once it finally gets going!) and for many years to come.......

Great garden studio delivered snd constructed on time to a very high standard . Couln’t be happier with it

From the moment we first made contact with Simon at the Nottingham showrooms to the final installation, we cannot fault anything at all with this company! Absolutely brilliant from start to finish! Simon was very thorough & helpful and after we placed an order for a Mara, we were contacted by their head office to confirm the order and plan an installation date. We were kept fully informed and the week before installation, the team confirmed times and the details of the installation procedure.
At 8am, as previously advised, two really polite, friendly men arrived to carry out the work. Aaron & Gus were efficient, tidy and did an excellent job of building the Breeze House. They spent time when they were finished to explain about ongoing care etc.
The quality of workmanship in the manufacture to the final installed product is excellent! We are absolutely thrilled with it and cannot wait to make good use of our Breeze House once the weather warms up a little!
We are so thankful for the great service and product we have received from Malvern Garden Buildings and would not hesitate in recommending them to anyone looking for a beautiful garden room!

Exceptional service all round. Excellent quality product

If you wish to deal with a company whose standards of communication and customer service hark back to well before the Dark Ages, Malvern are your people. I sincerely wished I had read the Trustpilot reviews before deciding to spend thousands of pounds on one of their products.
The sales people I dealt with were very pleasant - but I suppose that’s a fundamental requirement - as were the chaps who delivered the shed (12 x 10 Heavy Duty Reverse Apex). You should be aware that Malvern don’t want a customer to do a self-build – they’d rather get some more money for that service – and this is borne out by the wholly inadequate plans/description which quaintly show a guy in a suit building one of their products. And it could be any of their many sheds, as there is no specific guidance for the model you buy, or a list of the parts your receive. This was the first hint I had of their antediluvian business model.
I’m not going to detail here the elements of poor quality control for which I decided to seek a refund; you are welcome to contact me if you wish. What you must realise is that should you have any issues with your purchase there is no such thing as a Customer Service department at Malvern. In fact, I don’t think they understand the concept. (I see from glassdoor.co.uk that they didn’t have an HR department in 2021, and I doubt they have one now). Despite initially requesting that the Managing Director respond to my complaints I never got as far as dealing with anyone above the Transport Supervisor (why him?!) Your communications with Malvern – perfunctorily, and over weeks and months – will be with people who aren’t interested or don’t understand the issues. No-one will take the time to read your emails, so the same questions keep getting put to you. They have no system for escalating matters. The last person – the Transport guy – had to go back to some shadowy person for guidance, finally resulting in me being offered £250, against my opening pitch for £1,000.
The whole process was so life draining (from 25 October 2023 to 7 February 2024) I decided not to accept their offer and instead warn you that if you choose to spend money – and it will inevitably be £1,000’s – you should heed the advice, caveat emptor. The whole experience was so amazingly bad I cannot understand how companies like this survive.

We bought a 14ft by 10ft building from Hassocks Malvern. Simon was very helpful recommended contractors to lay the base and helped us to sort out an installation date. He has been super responsive to any queries we have had!

The installers were very professional and gave lots of advice. We have had a slight problem with the door and are awaiting a fix but it was easy to contact Malvern and they havr been quick in organising someone to come out

We bought a 16ft by 10ft studio flat from south down garden centre. We were served by Roger who was very friendly and helpful.
We ordered in October and the unit was installed yesterday. When the unit arrived they found that the base we had laid ourselves was slightly out, this nearly ended in a failed delivery however thankfully the fitters Gary and Matt kindly made a base using timber frame, they even had to go get the products and then build it!!
It literally saved us! Couldn’t be more greatful to Matt and Gary. Both of them were kind, professional and did a super job.

We went to the South Down Nurseries at Hassocks bear Brighton, saw the Mara Breeze House and fell in love with it. We met Simon and the team who were brilliant, excellent service from ordering to assembling.
The Mara is an asset to our garden, many thanks to all.

I was looking for a top class shed to replace my existing one which had reached the end of it's life. I visited Hassocks Garden Centre and was very impressed with the vast range of quality buildings on site. They had a really great, top quality shed on display which was advertised for sale at a huge discount due to it being 'ex-display'. The attractive price also included delivery and installation in my garden. I immediately approached the onsite Malvern sales team and they treated me with courtesy, respect and a professional eagerness to make sure the entire experience ran as smooth as possible. They even provided me with the names of a couple of local contractors who could help with the concrete base for the shed to stand on. A member of the Hassocks team also made a visit to my home to check if the existing base was adequate for supporting the new building. I was then given a delivery date from Head Office which was a little bit longer than I had planned, so they really tried their best to find a more suitable one. A few days later they contacted me and offered me an earlier date which was really helpful. The installation team arrived promptly on the arranged delivery day and were absolutely amazing. I couldn't believe how efficient and professional they were at installing the new building. The entire experience has been pleasant and I am very grateful to all of the people involved. Many thanks.

Richard H.

From start to finish, all the work went to plan and that included adding in the cost to remove my old shed and configuring the existing base and resizing it to support a bigger shed.
Simon Cockfield at the South Downs Garden Centre in Hassocks, W. Sussex, couldn’t have been more helpful in making sure the arrangements would work together.
The shed itself is out if the run of ‘ordinary’ sheds. This one is of superior quality in terms of the actual wood, it’s sturdiness, fittings and overall construction.
It will last a good many years.

I reported a split in the window frame. I was informed this is due to a knot in the wood that is a natural feature of redwood and is not detrimental to the building. They did provide some DIY instructions on how to fix this - sand back, fill with a hard wood filler, sand back again and repaint. I am not impressed that after 18 months I am purchasing filler and sandpaper to correct what I consider to be a lack of QA during construction. Any piece of wood with a knot so large that it could split after 18 months should be discarded during construction and not painted over. When I purchased the summerhouse I was told redwood simply needs to be repainted when knots appear. In my experience this definitely wasn't the case.

Problems with the door dropping about 1inch on one side interior of roof panels splitting cracking and warping even though there is no damage to roof felt . Phoned company about two weeks ago but still waiting for a follow up call to hear how they are going to resolve this very poor customer service

Excellent sales team at Leek last Autumn. Fitters installed pent roof studio in torrential rain on 15th Nov 2022, saying an after sales person would touch up the paint finish that was impossible to do in the rain. A man came in January 2023, started the rub down prior to touching up the paint but it began to drizzle so he couldn’t carry on. Rain marks the paint finish. The studio has been left open every day since for someone to return on a dry day and finish it, but no-one has done this despite me ringing the office to tell them that, and remind them that the studio is open so they can come any time, and despite exceedingly dry weather for weeks since. Shockingly poor system for finishing the job. Still waiting!

We purchased an ex display studio from Squires garden centre at Sheperton. The site manager, Nick Ludford, was a pleasure to deal with and the whole process was painless. The installation team from Malvern were extremely professional. They arrived on time, were polite, tidy, and after three days left us with a studio that you couldn’t tell was an ex display. We have no hesitation in recommending a purchase from Malvern Buildings.

Quality of shed excellent. Sales team at tates hassocks extremely helpful as we're the main office. The erection team were courteous and did a great job.

We could not be happier with the garden shed Malvern Garden Buildings recently installed for us.

This was a large shed which we wanted placed in a slightly awkward corner of our garden to maximise storage without losing too much space.

Everyone involved was brilliant, from the initial communication and suggestions, to the regular updates and the installation guys who did an absolutely fantastic job.

Would highly recommend.

We ordered a large painted shed at the Chippenham showroom, after a number of exploratory visits. Derrick was always so helpful and responsive to our requests and he made us feel very confident about our purchase. His product knowledge is excellent. We are delighted with our shed and would highly recommend Derrick and the company.
We’ve now subsequently returned to order a greenhouse.

We ordered our Malvern Garden Studio from their Hassocks site. The staff were very helpful and knowledgeable, going so far as to visit our property to ensure that the location and size were suitable.
The whole ordering process was smooth and efficient.
Delivery took place on the agreed date and the installation was carried out with care and attention over the 2 days allowed for the work. The Malvern staff who delivered and installed the Studio were friendly, helpful and thorough.
The whole experience from start to finish proved to be stress free and we are very pleased with the result.

From the sales person, to the delivery man and including the installation team they were all brilliant
Often the back up doesn’t match the sales pitch but this time it did.

I had my new shed delivered and erected today by 2 very nice men from the Malvern Collection Co.
It looks fantastic and I can’t stop glancing out of the window at it.
The Heavy Duty Pent. Am very pleased I chose this one.