Malvern Garden Buildings Avis 

From Pre-sales through to onsite construction I have found Malvern to be a professional, helpful and friendly group of people to work with.

We had a really tricky situation with our studio in as much that having paid the deposit realising being in a conservation area, with newts and a pond and an orchard we need full planning for what would normally be permitted development - and there were going to be many hoops to jump through to get it.

Sara in the Abingdon office was very understanding, gave advice and honoured the price of when I made the deposit, despite it taking a long time to go from that point to final payment. She was extremely patient and knowledgable with my 'many' questions and emails

Mandy in the post sales team was really helpful too, and supported me with a number of technical and placement questions I had for our studio.

Finally, on the two days of the build we had two friendly, professional guys, who did a great job of putting together a really lovely place to be in

For price, and quality, and most importantly service I cant praise malvern highly enough

Very happy customer
I recently purchased a studio garden room from the Malvern garden building show site in hassocks
The people were friendly and very knowledgeable about all the products, including all aspects of the process.
They offered helpful advice and patience in answering all of my questions.
My garden building has now been delivered and installed and is in full use. We are absolutely delighted .

The whole experience, from the sales team at Tate's in Hassocks, to the installation team was great. Excellent advice before buying and lots of help choosing exactly the right model for us. The guys who installed the building were so nice and very efficient, they worked quickly and professionally and gave us lots of advice on keeping it in good condition.
We were lucky to get an ex-display model so saved ourselves some money, but the buildings are definitely worth it. All in all we couldn’t be happier and would have no hesitation in buying again.

I chose to buy a Malvern shed because they are so sturdy and well made. The rep was very helpful and guided me when I was making my choice of which building to buy, extras, etc. I did have to wait the full 8 week lead time and contact the factory myself to find out when the delivery would be made. 2 guys turned up bright and early to install my shed, they were friendly, courteous and professional. They had the shed up in no time and the finishing is to a high standard. I am really pleased with my purchase and wouldn't hesitate to recommend a Malvern building.

The two guys who turned up to construct and install our garden building ( we like to call it a Summerhouse/Shed) were absolute top quality. They arrived punctually and were superbly efficient in working together and within 5 hrs had finished, completely tidied up and had gone. We are both extremely happy with the job and the gardenbuilding/ Summerhouse/Shed and wouldn't hesitate to recommend Malvern to anyone in the future. Maybe a bit pricey but the quality shines through.

The whole process from ordering through each of the several stages of the installation went exactly as planned, to time and with high quality tradesmen working with pride and good humour. On arrival the teams were positive, understanding and well informed. Each team spoke highly of the work of their colleagues. It was a pleasure to have them on site. Calls to the Office were answered promptly, helpful, understanding and practical; we felt appreciated. We are delighted with our 'garden room'.

I purchased a building from the team at Hassocks a couple of years ago. I don't like doing reviews until I lived with my purchase for a while. The sales chap, I think it was Simon, was very helpful. He took me though all of the options and pointing me in the direction of the best solution, not the most expensive one, which was very refreshing. Now we're 3 years in the building is perfect. No issues with the after sales service, delivery was perfect. Me & my allotment buddy put in up ourselves and the team at Hassocks were on hand with tips and advice. All round an excellent service and product. I would defo recommend to anyone; in fact, I have a few times.

Still awaiting a date for some one to come and look at the door problem on my pavillion i asked for nearly 3 weeks ago.Losing my patience with this lot feel like taking this to trading standards authority.

I had a reverse apex heavy duty shed installed by Malvern 3 weeks ago. I was thrilled with its handsome and rugged looks and promise of durability. Fast forward 3 weeks and the roof felting ripped off during the high winds from the storm. I’ve contacted Malvern and the options given to me were to get a quote from them to replace the felting or pay a fee to have one of their assessors come out to see whether the damage was due to the felting having not been adequately secured during installation. The positives for this shed are that the bones of the structure are undamaged, but sadly let down by a very flimsy roof.

We ordered a garden room with inside and outdoor area, which was delivered and put up in September. We were really impressed with the level of service from Edwyn (East Bridgford Garden Centre branch), from start of consultation to finish of the installation and even afterwards he has continued to keep in touch. He was so helpful and friendly and was on hand to answer every question or concerns we had along the way. We are so thrilled with the garden room and would definitely recommend Malvern to anyone looking for similar products and experiences.

Excellent service from Malvern Buildings in Cheltenham. Cathy was 110% helpful and friendly, and saw our project through from start to finish.

Our storage shed with open area was delivered in Feb 2024 and we have been really pleased with the product, along with the service we received. We saw the company online and went to look at some models at East Bridgford Garden Centre and we met Simon who helped us from day one. He was extremely friendly and knowledgeable and helped us with all of our questions. He helped us debate what type of shed we wanted, and explained how our dream of getting a hot tub in as well could be made a reality. Simon was extremely helpful with the design too as we wanted to door to open in a certain way and he was able to manipulate the design to maximise all of the space we needed.

The delivery team were amazing and built everything so quickly. They also ensured that they topped up any paint we needed before they left, and left us with two tubs in case we need it in the future.

The outbuilding has really transformed our garden this summer. We have been able to have lots of BBQs with friends and enjoy our new hot tub. The shelter has allowed us to still use it even when raining. We still utilise it in the winter too - even if it’s a bit colder!

We would definitely recommend Malvern to friends and family and if we ever need another outdoor building/shed, we will be back in touch with Simon.

From the moment we walked on to the Malvern stand at RHS Tatton we've barely stopped smiling ! Jason was extremely helpful, even visiting to inspect our site early morning before getting to the show. The team arrived bang on time and led by Andy did a great job at erecting our building. But saving the best to last, dealing with Majella Lloyd is a real joy, from initially leading the sale to guiding us through the order process and sorting out any inevitable (there were very few) minor hiccups along the way. Whenever we look at our building it'll always make us smile at the laughter and fun we enjoyed in dealing with Majella.

We have had a Malvern summerhouse for around 10 years and have been very pleased with it. However despite regular maintenance, some of the panels have deteriorated and need to be replaced as the wood has rotted. Malvern were very unhelpful when we contacted them about this; they delayed in responding to us before telling us they couldn't help with the repairs as it was out of warranty, nor did they recommend anyone who might be able to assist. Disappointing

Great customer service, from queries to installation. Friendly, professional staff.

Great quality heavy duty shed. I’m very pleased and would recommend.

Our new shed was delivered on Tuesday. The install team were quick, efficient and very tidy. The shed its self is excellent and great build quality. Big thanks to Simon Cockfield who guided us through the purchase and came over to check all the dimensions. Thank you all for a great service.
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Our Harwood building was delivered and installed about 10 days ago and we are absolutely thrilled with it. It has really transformed our garden, and we are amazed how much it holds! We ae thoroughly enjoying sitting in it too. Thank you so much for everyone's help, patience and guidance throughout the whole process. The staff at the sales site, the Head Office staff and the installers were all excellent. Nothing was too much trouble.
Would not hesitate to highly recommend your company.
Thank you - and here's to many long, sunny summers enjoying our Malvern Garden Building.

Guys who put the office in were ok but aftercare shocking!!! First date given back mid April was inconvenient as we were away but trying to get a new date seems impossible. Sent numerous emails in April and then in May, 5/5, 10/05, 24/05 and today for another time for a new date with no reply!

The plan/delivery installation was all ok and the shed itself is good quality. The shed base person they recommended to us kept fobbing us off/delaying so we used somebody else in the end which delayed us by a month. You are informed of a date the shed will be delivered rather than choosing it.

Unfortunately, when the shed was installed they left it without a functioning lock (the plate had been fitted too high so the lock doesn't fit into it,) It is difficult to believe the installers didn't check this before they left so it is hugely disappointing they left it that way.

I reported the fault to my local shop, expecting somebody to pop over and fix it pretty much straight away. But they have just forwarded it onto the head office. A few days later I had a voicemail to say 'they are trying to arrange a date'. When making the order, we thought we were dealing with a local company but it seems it is a huge company, potentially over-stretched and not able to provide the backup service you would hope for when spending large sums of money. I'm hoping they hurry up fixing the fault as we have been left disappointed, which is a shame as the shed itself, although pricey, is good quality.

We had a beautiful summer house installed on 15th April in 5hrs by a super team... Andy and Nick.
They were punctual, professional and very experienced.They didn't stop for a minute and we couldn't be more pleased with the end result. Thank you